Hurricane Fence Company, Inc.

I am not trying to
slander you under no circumstance; I am trying to give my side of what happen
Mrs***. Please, do not take it
this way
The fence that was
removed by her neighbor side was removed because she had us quote that section
and I am attaching a copy of the quote where that section of fence
was part of the contract to be removed and installed new All the e-mails
I send to Mrs*** with the quote had her neighbor's fence included
Her fence is a large fence and when dealing with wood once the boards
start to dry they can split We went back to her house and change all the
boards that she was complaining about She only paid to have runners to
be installed with the cedar fence and of course the third runner will give the
cedar boards the extra support needed She did not wanted to pay extra
for the 3rd runner to be installThis is the actual estimate I e-mailed her on
May 15, where she called me to have it approved and that is what she
agreed to be done The quote was for #
cedar, with mud-board at bottom of fence and up-graded all her posts to
schedule (heavy duty posts). This estimate includes the price to do
her neighbor’s fence
She is describing the
pool equipment as if we took the pump and the filters and jammed it on top of each
other
She had a box with live wires attached to the fence that is part of her pool equipment and that is the only thing that was removed
All we did was taken the box and put in the area with pool equipment so
we could change the boards and work in the area
Mrs*** can let us
know the day she want us there and we will be at her property to correct and
fixed what she wants done. *** will
stay there to make sure she approves everything before we leave. I do apologize for the waiting and I hope we
can solve this problem together
HURRICANE FENCE
COMPANY, I
651-B DAVID DR
METAIRIE, LA
PHONE: ###-###-####
FAX: ###-###-####
CELL: ###-###-####
*** ***
** *** *** **
*** *** ** ***
CELL: ###-###-####
PHONE: ###-###-####
***
May 15,
6FT HIGH WOOD FENCE
ESTIMATE
Install 247ft of #
Cedar fence ……………………………………………………………………�...⇄ /> Install 247ft of 2x
mud-board……………………………………………………………�...⇄
Install 1-4ft wide walk
gates by the front of the house…………………………………………$
Install set of
self-closing hinges………………………………………………………………�...⇄
Install 4ft wide
decorative walk gate w/peep hole ……………………………………………$
Install a self-closing
hinges………………………………………………………………�...⇄
Install 1-5ft wide
decorative walk gate w/peep hole…………………………………………….$
Install a self-closing
hinges………………………………………………………………�...⇄
Install 1-5ft wide walk
gate by canal …………………………………………………………………….$
Install a self-closing
hinges………………………………………………………………�...⇄
Install 1-6ft wide walk
gate by pool equipment…………………………………………………….$
Up-grade all the posts
to schedule posts (heavy duty posts)……………………………$
Total:$7,
I add 5ft of fence and
mud board to the price of the fence
NOTE: IF WE INSTALLED
MUD BOARDS WE WILL NEED LONGER POSTS FOR THE FENCE AND THE FENCE
WILL BE 6.5FT HIGH
INSTEAD OF 6FT HIGH, THEREFORE ALL THE GATES HAVE TO BUILD WITH 7FT HIGH BOARDS
AND CUT THEM TO MATCH THE HEIGHT OF THE FENCE
NEIGHBORS WOOD FENCE
ESTIMATE
Install 43ft of
6ft high #cedar………………………………………………………………�...⇄ /> Install 43ft of 2x
mud-boards……………………………………………………………�...⇄ /> Up-grade posts to
schedule posts(heavy duty posts)…………………………………….$
Total: $1,

HURRICANE FENCE COMPANY, INC
651-B DAVID DR
METAIRIE, LA
PHONE: ###-###-####
FAX:
###-###-####
CELL:
###-###-####
Revdex.com
COMPLAIN-
*** ***
** *** *** ***
*** ***
*** ***
Daytime Phone: ###-###-####
Evening Phone: ###-###-####
E-mail: ***
MARCH 11,
I am sorry that Mrs*** feels this way. First the price of the one gate she is
complaining about is $dollars
The quote on her fence was for #cedar boards with
runners and we installed #cedar at no extra charge to her. We also added a third runner on sections of
her fence at no extra chargeThe pool equipment that needs to be attached to
the existing fence can be done with no problem , all it needs is few hooks to
be attached. We did not charge her
to re-install the equipment once the fence was taken down.
She was complaining that the equipment is so old and she
did not even know if it works properly.
She asked me if I knew someone that could clean her black pool and check
on the equipment We want to install a new gate and re-attached her pool equipment
I will hope that Mrs *** will compromised and
allowed us to move forward with this
Thank you,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10466274, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Ms*** stated that she installed #cedar, at no extra chargeShe failed to mention that the boards wear splitting and separating from the runners, which prompted having to attach a third runner only on the effected areas In regards to the pool, debris was noted in the pool, from the extensive bad weather, and timeSolicitation was done on their part, stating that they had someone that they knew, that could clean the poolThe equipment was thrown on top of each other, that I had an extensive electric bill, that prompted me to investigate the cause, to narrow it down to the pool equipment that was jammed from being thrown on each otherIn spite of all of this, for approximately months I waited to resolve this, skipping work and leaving keys, to resolve thisThe fence between myself and one neighbor, was not to be removed, yet when I arrived home, the entire fence was down, and I was told to get the money from my neighbor for their mistakeThe fence door, the self retaining latches, the lock, all needs replacementThe locks on three of the gates, are installed backwards, allowing for someone to simply remove the screws and enter My neighbor wanted to follow through with action, but I spoke with him to accept itI was not compensated for the installment of my neighbors fence removal and new installation I would like the door and three locks to be properly installed, for security reasonsI have worked hand in hand with *** and ***, yet here she is trying to slander me with insultsI have multiply emails that were sent to her, showing how I attempted to just end the back and forth issuesThe only resolution I now want is PROPER AND PROFESSIONAL fence installation
Regards,
*** ***

I wil be there with [redacted] while he builds the new gate.   I would like to do it on a friday and saturday.  Can not be this week.  Next week on the friday the 27, and saturday 28 weather permits.  If you agree to these two days would you please let me know.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10466274, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
 
 I would like to settle this complaint, and move forward, yet not by the suggestions given.  If I were to forward half of the emails that I have with this company, it would explain the reasoning as to why I am 3-4 months away from it being a complete year, and I was forced to file this complaint.  The contract listed a separate quote for one neighbor, and not the other for a reason.  The quote was intended for my neighbor to decide upon a potential repair/replacement of their fence.  This was pointed out on several occasions.  When I arrived home, and saw that the entire fence was hauled off, I began to panic.  My neighbor was upset, yet settled down over time.  Following this, I could not extend the cost to them.  I thought that the monies paid, was my  cost, otherwise it would have not been separated.  This shows now I have been tolerating things from the start.   I will work with [redacted], under a few circumstances.  I will not remain at home, and manage her job site.  I will meet with [redacted], so that we can point out the issues, and she can get with [redacted] and assure that they are fixed properly. Many times [redacted] stated that she thought that the job was completed, because [redacted] stated that it was. [redacted] asked for 3 weeks to make a new door, that's just how screwed up the existing one is, yet after 5 weeks, I sent [redacted] a email, stating that I would file a complaint, and it was then that she was aware that the job was STILL not completed.  [redacted] came by again, removed a board, that was holding the door, and placed some wood glue on some areas, that is now separating. The locks are missing screws, some stripped.  The door hangs to the ground, and I was going to settle, just to rid the problem, but no longer. Three of the locks, must be properly installed, or changed. The locks face outwards. The fence was replaced for security reasons, and also regulations for the pool.  The wood, surrounding the pool equipment is too thin to hold the equipment, therefore, I will take responsibility to have another company to place the proper thickness of wood to the area.  [redacted], if this is agreeable, than I will work with you, and hopefully you can supervise [redacted], or another skilled employee. ThanksPlease see below  Sent from my iPadBegin forwarded message:From: [redacted] <[redacted]Date: June 26, 2014 at 1:13:33 AM CDTTo: "[redacted]Subject: [redacted]- Installation of a new fenceHello neighbors,If time, and weather permits, I would like to meet with you to discuss my plans of removing, and replacing my existing fence.  As you may have noticed the critters and the active seasons, over the years, have been somewhat brutal, to not only the appearance of the fence, but the security of it as well.  The staff that cuts the grass along the canal has finally bumped it enough to assist in tearing it down.  My plans are to place a 6ft. Cedar wood fence, with a running board along the bottom.  I have decided to keep and repair the pool, so for proper pool regulations and safety, I have decided to place self closing hardware.  The work is scheduled to be completed within 3 days of start, with weather permitting.  Hurricane fencing will be the company installing and removing the fence. The only area that is not scheduled to be removed, is the area separating  31 and 33 Park Timbers ( Calvin & Synthia Tate ), fencing in which is not of my property.  I have been given a potential quote from Hurricane Fencing, if there were an interest to also change that section of the fence.  I will have to also do a follow up for tree trimming to the backyard area.  Unfortunately I was involved in a accident recently, and I won't be able to use my tree trimming skills. I will keep you informed with this issue.  If any color is added, most likely I will replace it with the same or similar color.  I am also in the process of informing the cable, electrical, and water companies of the potential to dig.  I have FINALLY gotten approval from this definition of an home association. I double checked, and was informed that I did not need a permit for a fence in Orleans Parish.  So, if there are any concerns for me, please feel free to contact me as needed.  Thanks in advance,[redacted]

The adjustment on the gate has been done and it was not our fault, but we took care of it.  Someone force the gate open because the hinges of the gate where so tight it took a force to un- tightened the screws holding the hinges.  The hinges were twisted and that is why the gate was not...

line up. I hope this will be good for [redacted] and  I did send her pictures and a message to let her know the details.  Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12022504, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10466274, and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Review: Hurricane Fence Company nailed a sign (with four large nails) into my wooden fence that they did not build. I have never hired or even consulted with Hurricane Fence Company. I came home one day to advertising on my property that I did not approve, for a company I have never employed. I called this company six times requesting the sign be removed; when you call the number on the sign, you always receive an answering machine that states a different number than the number listed on the sign. I received one call back (verifying the phone number does belong to this company despite the confusing answering machine message), stating that the sign would be removed immediately but that did not happen. I have an electronic gate opener on the back side of the fence, and it is currently opening improperly after being hammered against. At this point, there has been no response to my repeated requests to have the sign removed.Desired Settlement: Written apology, removal of the sign and, if necessary, repair to my gate opener.

Business

Response:

Sorry, for the delay in getting back to you. We found out about this problem the day before I shot down for the holidays because I had to go out of the country and gave all our crews off. I was able to send an e-mail answering the complain from Mrs [redacted] to her personal e-mail. One of my installers helper in error nail the sign to the wrong fence. I am very sorry for that , it should have never happened. My crew when this morning to have the sign removed so we took care of it. Again , my deep apology. It was an error and thank you for bring it to our attention. I would not like to have my signed on someone else work that does not represent our quality of work. Thank you, [redacted]

Review: In June 2014, I contracted with Hurricane Fence Co., to remove, haul, and install 287' of wood fencing, with the construction of 4 wooden doors, 3 of them decorative self hinging entrance doors to yard. The doors in question, were to be 2- 4 ft. Wide, and 1-5 ft. Wide, both self hinging, due to a swimming pool in the yard. The construction is not of the best craftsmanship, yet I mainly complained of the doors being crooked and not hinging. The locks face outward, in which someone only has to unscrew the screw to remove. I have had to place several calls relating to its either poor construction, or areas that were damaged. Some boards were nailed down, and a few replaced. Out of frustration, I have over looked the poor construction, yet I'm hoping that a storm does not blow it down. My pool equipment was removed from the old fence, and remains tangled un- replaced to fence. The custom made doors remain uneven, and hardware remains poorly attached. The doors do not self hinge at all times. On the last visit, I was told that new doors would be made, and to allow 3 weeks. I allowed 5 weeks, and I had to call and complain. I did not receive new doors, yet a board was removed, to reattach the door leading into the yard. We scheduled another day to all meet, and I was to leave my yard key. I did so, to rush home to the same problems. No one came for the appointment and I received an email, instead of a call, that [redacted] could not make it. She later sent a message to meet on the following Saturday, during the busy Nomtoc parade traffic time. I knew from past experience that they would use the traffic as a reason that they could not make the appointment. I requested to be credited for the unfinished work and replace door, but was ask to give them another chance. We are now8-9 months with the same unfinished work. I have not been given a follow up call by the company. They won't respond, until I contact them with a complaint. This greatly surprised me, because I have been so lenient .Desired Settlement: Half refund, to have the doors made and installed properly, and to have a pool company to re-install pool equipment to fence.

Business

Response:

HURRICANE FENCE COMPANY, INC

651-B DAVID DR

METAIRIE, LA 70003

PHONE: ###-###-####

FAX:

###-###-####

CELL:

###-###-####0

Revdex.com

COMPLAIN-10466274.

Daytime Phone: ###-###-####

Evening Phone: ###-###-####

E-mail: [redacted]

MARCH 11, 2015

I am sorry that Mrs. [redacted] feels this way. First the price of the one gate she is

complaining about is $440 dollars.

The quote on her fence was for #2 cedar boards with 2

runners and we installed #1 cedar at no extra charge to her. We also added a third runner on sections of

her fence at no extra charge. The pool equipment that needs to be attached to

the existing fence can be done with no problem , all it needs is few hooks to

be attached. We did not charge her

to re-install the equipment once the fence was taken down.

She was complaining that the equipment is so old and she

did not even know if it works properly.

She asked me if I knew someone that could clean her black pool and check

on the equipment. We want to install a new gate and re-attached her pool equipment.

I will hope that Mrs [redacted] will compromised and

allowed us to move forward with this.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10466274, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Ms. [redacted] stated that she installed #1 cedar, at no extra charge. She failed to mention that the boards wear splitting and separating from the runners, which prompted having to attach a third runner only on the effected areas. In regards to the pool, debris was noted in the pool, from the extensive bad weather, and time. Solicitation was done on their part, stating that they had someone that they knew, that could clean the pool. The equipment was thrown on top of each other, that I had an extensive electric bill, that prompted me to investigate the cause, to narrow it down to the pool equipment that was jammed from being thrown on each other. In spite of all of this, for approximately 7 months I waited to resolve this, skipping work and leaving keys, to resolve this. The fence between myself and one neighbor, was not to be removed, yet when I arrived home, the entire fence was down, and I was told to get the money from my neighbor for their mistake. The fence door, the self retaining latches, the lock, all needs replacement. The locks on three of the gates, are installed backwards, allowing for someone to simply remove the screws and enter. My neighbor wanted to follow through with action, but I spoke with him to accept it. I was not compensated for the installment of my neighbors fence removal and new installation. I would like the door and three locks to be properly installed, for security reasons. I have worked hand in hand with [redacted] and [redacted], yet here she is trying to slander me with insults. I have multiply emails that were sent to her, showing how I attempted to just end the back and forth issues. The only resolution I now want is PROPER AND PROFESSIONAL fence installation.

Regards,

Business

Response:

I am not trying to

slander you under no circumstance; I am trying to give my side of what happen

Mrs. [redacted]. Please, do not take it

this way.

The fence that was

removed by her neighbor side was removed because she had us quote that section

and I am attaching a copy of the quote where that section of fence

was part of the contract to be removed and installed new. All the e-mails

I send to Mrs. [redacted] with the quote had her neighbor's fence included.

Her fence is a large fence and when dealing with wood once the boards

start to dry they can split. We went back to her house and change all the

boards that she was complaining about. She only paid to have 2 runners to

be installed with the cedar fence and of course the third runner will give the

cedar boards the extra support needed. She did not wanted to pay extra

for the 3rd runner to be install. This is the actual estimate I e-mailed her on

May 15, 2014 where she called me to have it approved and that is what she

agreed to be done. The quote was for #2

cedar, with mud-board at bottom of fence and up-graded all her posts to

schedule 40 (heavy duty posts). This estimate includes the price to do

her neighbor’s fence.

She is describing the

pool equipment as if we took the pump and the filters and jammed it on top of each

other.

She had a box with live wires attached to the fence that is part of her pool equipment and that is the only thing that was removed.

All we did was taken the box and put in the area with pool equipment so

we could change the boards and work in the area.

Mrs. [redacted] can let us

know the day she want us there and we will be at her property to correct and

fixed what she wants done. [redacted] will

stay there to make sure she approves everything before we leave. I do apologize for the waiting and I hope we

can solve this problem together.

HURRICANE FENCE

COMPANY, I

651-B DAVID DR

METAIRIE, LA 70003

PHONE: ###-###-####

FAX: ###-###-####

CELL: ###-###-####

CELL: ###-###-####

PHONE: ###-###-####

May 15, 2014

6FT HIGH WOOD FENCE

ESTIMATE

Install 247ft of #2

Cedar fence ……………………………………………………………………�...⇄ />
Install 247ft of 2x6

mud-board……………………………………………………………�...⇄ 988

Install 1-4ft wide walk

gates by the front of the house…………………………………………$ 175

Install 1 set of

self-closing hinges………………………………………………………………�...⇄ 55

Install 1 4ft wide

decorative walk gate w/peep hole ……………………………………………$ 360

Install a self-closing

hinges………………………………………………………………�...⇄ 55

Install 1-5ft wide

decorative walk gate w/peep hole…………………………………………….$ 385

Install a self-closing

hinges………………………………………………………………�...⇄ 55

Install 1-5ft wide walk

gate by canal …………………………………………………………………….$ 190

Install a self-closing

hinges………………………………………………………………�...⇄ 55

Install 1-6ft wide walk

gate by pool equipment…………………………………………………….$ 210

Up-grade all the posts

to schedule 40 posts (heavy duty posts)……………………………$ 400

Total:$7,374

I add 5ft of fence and

mud board to the price of the fence

NOTE: IF WE INSTALLED

MUD BOARDS WE WILL NEED LONGER POSTS FOR THE FENCE AND THE FENCE

WILL BE 6.5FT HIGH

INSTEAD OF 6FT HIGH, THEREFORE ALL THE GATES HAVE TO BUILD WITH 7FT HIGH BOARDS

AND CUT THEM TO MATCH THE HEIGHT OF THE FENCE.

NEIGHBORS WOOD FENCE

ESTIMATE

Install 43ft of

6ft high #2 cedar…………………………………………………………………...⇄ />
Install 43ft of 2x6

mud-boards……………………………………………………………�...⇄ />
Up-grade posts to

schedule 40 posts(heavy duty posts)…………………………………….$ 60

Total: $1,006

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10466274, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I would like to settle this complaint, and move forward, yet not by the suggestions given. If I were to forward half of the emails that I have with this company, it would explain the reasoning as to why I am 3-4 months away from it being a complete year, and I was forced to file this complaint. The contract listed a separate quote for one neighbor, and not the other for a reason. The quote was intended for my neighbor to decide upon a potential repair/replacement of their fence. This was pointed out on several occasions. When I arrived home, and saw that the entire fence was hauled off, I began to panic. My neighbor was upset, yet settled down over time. Following this, I could not extend the cost to them. I thought that the monies paid, was my cost, otherwise it would have not been separated. This shows now I have been tolerating things from the start. I will work with [redacted], under a few circumstances. I will not remain at home, and manage her job site. I will meet with [redacted], so that we can point out the issues, and she can get with [redacted] and assure that they are fixed properly. Many times [redacted] stated that she thought that the job was completed, because [redacted] stated that it was. [redacted] asked for 3 weeks to make a new door, that's just how screwed up the existing one is, yet after 5 weeks, I sent [redacted] a email, stating that I would file a complaint, and it was then that she was aware that the job was STILL not completed. [redacted] came by again, removed a board, that was holding the door, and placed some wood glue on some areas, that is now separating. The locks are missing screws, some stripped. The door hangs to the ground, and I was going to settle, just to rid the problem, but no longer. Three of the locks, must be properly installed, or changed. The locks face outwards. The fence was replaced for security reasons, and also regulations for the pool. The wood, surrounding the pool equipment is too thin to hold the equipment, therefore, I will take responsibility to have another company to place the proper thickness of wood to the area. [redacted], if this is agreeable, than I will work with you, and hopefully you can supervise [redacted], or another skilled employee. ThanksPlease see below Sent from my iPad

Review: I was in NO LA for 3 days in July of 2015 and contacted and met with Hurricane Fence rep [redacted] who came right away and gave me a quote for my empty lot on [redacted]. I explained the need for the fence, the fact that I was out of town and that my son next door would be available to check on it. We finalized the details via email and the fence and 2 gates were put up early August 2015.

However we had #2 issues that were discussed right away and #1 that we are deferring for now regarding the barbed wire.

The second issue was mentioned in early October about one of the gates. My son emailed us:

The smaller gate by the front of my house and [redacted]. Someone was able to just pull on the lock and handle so that the latch slid past the pole, and have the gate open. Means the gate and post aren't close enough to each other. Tell your lady this .

I have passed this message on to [redacted] right away. Since October of 2015 there have been calls, texts, emails and promises to get this resolved. Latest was last week when I spoke with [redacted] and the plan was to take care of it weekend of 3-13-2106. Not done. Back to messages left everywhere and texts.

This is a safety issue for me as someone can push through the gate on my lot, get in and vandalize the side of my son's house or jump his yard fence and steal items from his backyard- which was done before and was the reason for the barbed wire fence and shared with [redacted] in July 2015.

I have given [redacted] months and months of getting this fixed but I feel very much taken advantage of for trying to be nice and accommodating. I have no other choice now but to start complaining about this unprofessional and unacceptable behavior and getting the Revdex.com involved.

Thank you

[redacted]Desired Settlement: Replace the short gate with one that is the correct size so that it latches properly and can stay shut.

Business

Response:

The adjustment on the gate has been done and it was not our fault, but we took care of it. Someone force the gate open because the hinges of the gate where so tight it took a force to un- tightened the screws holding the hinges. The hinges were twisted and that is why the gate was not line up. I hope this will be good for [redacted] and I did send her pictures and a message to let her know the details. Thank you, [redacted]