Sign in

Hurricane Glass, Inc.

Sharing is caring! Have something to share about Hurricane Glass, Inc.? Use RevDex to write a review
Reviews Hurricane Glass, Inc.

Hurricane Glass, Inc. Reviews (7)

We would like to extend our sincerest apology to [redacted] for any inconvenience and/or aggravation she has experienced.  Unfortunately in the service industry it is sometimes hard to set a schedule and stick to it due to unforeseen circumstance.  We do try our best to be mindful of our...

customer's individual needs and stipulations.  In this case, it seems, there was a break down of both communication and scheduling policy.  An internal investigation will be conducted to determine the exact area of dysfunction to insure future complication does not arise and possibly saving any other customer from experiencing the same inconvenience.  [redacted] has been given a full refund for any payments she has made.  We would like to offer to complete the project for [redacted] at a discounted rate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Hurricane Glass has scheduled installation before and never called and never showed up.  Let us see it they show up today.I have sent a written request as to approximate time of installation so that I may better plan my day and not miss them.I am leaving on vacation tomorrow and need to run some errands before leaving.  So far no response from Hurricane Glass.Thank you for your help.  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the company's apology. The refund has been made. I do not wish to do further business with this company, as they offered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
The response  from Hurricane glass is very interesting and misleading. I did not call 10 times a day - yes I may have called 4-5 times only because the owner / staff would not return my calls. Many times I was put on hold for 15+ minutes. Naturally I had to hung up and call again -  increasing the number of call. Initially Amy told me that the glass could have broken by a rock or a bird or something else. After insisting that was not the case I offered to send pictures of the broken glass. She said no and they had to send the technician to look at the glass. The technician never came and finally they accepted the pictures. It took two days for the owner to see pictures - I was told that the owner has to see the pictures on a full screen computer and they could not forward the pictures to him on the phone.Again I was supposed to receive two hours advance notice about the installation - and when I called was told that the driver is on his way to install. I had to call and find out . Never ever received call from the company.  I had to rush from my work and be present at the installation.  This is not the way to do business. My frustration started when I was first told the glass is not covered under warranty; then all the runaround , my calls were never returned. I was always told there is an emergency . Many times I was told that the technician is coming and at the last minute was told there is an emergency and he cannot make it. It would be nice if Hurricane was accept that the glass was not installed properly initially and that is why it cracked and not give the customers a run around.

I am responding to the complaint filed by Ms. [redacted]. I have to state up-front that the majority of the statements in her complaint are completely untrue. [redacted] did contact our company on March 16th. She was called with a price not 2 weeks later as [redacted] stated but a...

mere four(4) days later. At that time [redacted] provided a credit card for a deposit. At no time did [redacted] make mention of any diagram, drawing or any sort of pictures to be sent to her. Per our standard procedure we sent our installer out to confirm all measurements before we ordered the shower unit. The first day the measurement confirmation was on schedule we left a message for [redacted] when we were on our way but she did not return the phone call which reset the appointment for the following day. The shower was officially measured on March 25th. Again, no where near the 2 weeks [redacted] has claimed. I would also like to mention [redacted] stated that we called her around 8:30 in the evening – our office closes at 5:00pm. There is no way possible someone called her a 8:30pm when our office had been closed over 3 hours prior. The shower order was placed with our manufacturer on March 26th and came in to us on April 17th. This is longer than it usually takes to have a shower enclosure fabricated but our manufacturer had parts on back order we had to wait for. Once the shower did come in on Monday, April 20th [redacted] was called to schedule an installed date. [redacted] did not return the call. [redacted] was called again on Wednesday, April 22nd and scheduled the install for Thursday, April 23rd. [redacted] stated that we showed up sometime in May with the glass to install – again this fact is incorrect. It was on this date, April 23rd, that it was noted that one of the panels was made incorrectly. While my technician was on site [redacted] finally made mention of the want to see pictures of a similar completed shower so she would know what to expect upon completion. An email with pictures was sent to [redacted] on April 23rd. It took [redacted] ten(10) working days to call the office to confirm the approval of the shower. At that time, May 7th, the correct panel was re-ordered. We did delay the ordering of the correct panel until hearing from [redacted] because she had apparently changed her mind after approving the shower in March. The correct panel came in on May 19th which is seven(7) working days, excluding the holiday on May 18th. On Tuesday, May 19th [redacted] was called to schedule a date for install and we have yet to hear from her. It has been two(2) full weeks since the last attempt of contact with [redacted]. There have been delays in the installation of this shower but the majority of these delays have been on the part of [redacted] either neglecting phone calls, neglecting to return phone calls or neglecting to communicate information in a timely manner. To my knowledge [redacted] has not called and been put on hold. We have tried numerous times to schedule at date to install so it makes no sense that we refuse to give her an install date as she claims. As I have stated above the majority if not the entirety of [redacted] claims are inaccurate.

This order has been cancelled as per the customer's request.  All money paid has been refunded via credit card.  We do apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
 From: [redacted] Sent: Tuesday, June 09, 2015 7:19 AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]   The "facts" as stated by Hurricane glass is not true, however, they did come on 06/08/15 and installed the shower enclosure.  Thank you for your help.  [redacted]   On Mon, Jun 8, 2015 at 2:46 PM, <[redacted]> wrote: This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #[redacted]. Please click on the link below to access Revdex.com's Online Complaint Management System to read this message. Click here to read the message. If your email program does not support the link above, then please copy and paste the link below into your browser. http://odrcomplaint.Revdex.com.org/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=c... This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at [redacted] or [redacted]. Thank you.

Check fields!

Write a review of Hurricane Glass, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Hurricane Glass, Inc. Rating

Overall satisfaction rating

Add contact information for Hurricane Glass, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated