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Hursh's Landscaping, Inc.

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Reviews Hursh's Landscaping, Inc.

Hursh's Landscaping, Inc. Reviews (6)

December 17, Dear *** ***,This letter is in response to the complaint from *** ** *** against Hursh's Landscaping, Incin regards to termination of service for his Mother's propertyWe did receive *** ***'s correspondence to terminate the services we performed
for the property at *** *** ***, Emmaus PA ***During the week of July 14th we received a letter stating that he would be selling the property and we should not perform any work after July 21stUnfortunately it did take some time to get into the scheduling system for lawn maintenanceWe did mow the property time after the date we were told the property was soldUnfortunately our business and our employees were under great stress during that period due to the death of of our workersIt seems that the cancellation of services was overlooked on our part and we did apologize for that to *** *** and assured him that he was not responsible for the serviceOnce we were notified that we had made the error and he was billed for unwanted services we cleared his account balance.The second bill that he received for fertilization was mistakenly sent to him for service performed at the new property owners' requestOur booker keeper entered the address in the system and found his name associated with his houseThis was an honest mistake and the correct homeowner have been billed directlyWe have since rectified that bill and once again *** *** has no balance with our company*** *** has filed a complaint with the Office of Attorney General as well and we are currently working on restoring our good reputation with themWe are not sure what *** *** expects from us other than an apology and not to be charged with any services beyond the closing dateWe were under the impression that by doing both of those things we had resolved any issues *** *** had with Hursh's Landscaping.Sincerely,Shawn H
Owner

Great ideas, poor service! We started out with a hillside of weeds and ended up with some lovely landscaping, being taken over by a sea of various types of mushrooms! Apparently the mushrooms came in the mulchHursch's wouldn't do anything to fix this problemApparently they have enough business that a few bad reviews don't matter to themWe had such high hopes too

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The response from Hursh's Landscaping Incis totally rejected and unacceptable. The company only provided past emails as a response to meet Revdex.com time frame. The emails do not show my initial complaints to them in the summer of addressed to Jason G***, Design/ Build Manager This was just two years after installation of the patio. Hursh company addresses my deteriorating joint material (polymeric sand) problem as only a "situation", "concern", and "Issue" but never recognizes or addresses it as a problem. Missing joint material between pavers is a serious problem which allows water to enter and freeze under the pavers and then expand creating vertical separation of the paver surfaceThe missing joint material was very extensiveIt is very obvious Hursh did not exercise a defense in their response to Revdex.com concerning my complaint about the softening/deteriorating, and missing polymeric sand joint material for the reason they will not admit guilt to an installation error. Hursh, in conversation placed blame on the manufacturer of the sand and said I would have to deal with them myself. Though Hursh said they were in communication with the polymeric sand manufacturer, Hursh never shared the results. It is my opinion the real problem was an installation mistake. Never-the-less, my contract is with Hursh's Landscaping Inc., and not another companyHursh made an installation mistake and will not admit it to me. They are not providing a warranty repair on the patio and they wanted $to do the repairThey have breached our contract which clearly states "ALL Labor is Warranted for Five (5) Years from the Date of Completion".
I had to hire a second contractor to do the repair before winter set in to prevent winter weather damage to the pavers. I want a full reimbursement of the cost to repair the patio by the second contractor in the amount of $from Hursh's Landscaping Inc.
Thank you,
Regards,
*** ***

Please find the actual original signed contract and terms and condition withMr*** signatures Please take into consideration the other twoemails sent regarding this Please take special note to the terms andconditions #5.Thank you and please let me know of any additional questions and the resultsShawn Marie Hursh

December 17, 2014Dear *** ***,This letter is in response to the complaint from *** ** *** against Hursh's Landscaping, Incin regards to termination of service for his Mother's property.We did receive *** ***'s correspondence to terminate the services we performed for the property at
*** *** ***, Emmaus PA ***During the week of July 14th we received a letter stating that he would be selling the property and we should not perform any work after July 21stUnfortunately it did take some time to get into the scheduling system for lawn maintenanceWe did mow the property time after the date we were told the property was soldUnfortunately our business and our employees were under great stress during that period due to the death of of our workersIt seems that the cancellation of services was overlooked on our part and we did apologize for that to *** *** and assured him that he was not responsible for the serviceOnce we were notified that we had made the error and he was billed for unwanted services we cleared his account balance.The second bill that he received for fertilization was mistakenly sent to him for service performed at the new property owners' requestOur booker keeper entered the address in the system and found his name associated with his houseThis was an honest mistake and the correct homeowner have been billed directlyWe have since rectified that bill and once again *** *** has no balance with our company.*** *** has filed a complaint with the Office of Attorney General as well and we are currently working on restoring our good reputation with themWe are not sure what *** *** expects from us other than an apology and not to be charged with any services beyond the closing dateWe were under the impression that by doing both of those things we had resolved any issues *** *** had with Hursh's Landscaping.Sincerely,Shawn HOwner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The response from Hursh's Landscaping Incis totally rejected and unacceptable. The company only provided past emails as a response to meet Revdex.com time frame. The emails do not show my initial complaints to them in the summer of addressed to Jason G***, Design/ Build Manager This was just two years after installation of the patio. Hursh company addresses my deteriorating joint material (polymeric sand) problem as only a "situation", "concern", and "Issue" but never recognizes or addresses it as a problem. Missing joint material between pavers is a serious problem which allows water to enter and freeze under the pavers and then expand creating vertical separation of the paver surfaceThe missing joint material was very extensive.It is very obvious Hursh did not exercise a defense in their response to Revdex.com concerning my complaint about the softening/deteriorating, and missing polymeric sand joint material for the reason they will not admit guilt to an installation error. Hursh, in conversation placed blame on the manufacturer of the sand and said I would have to deal with them myself. Though Hursh said they were in communication with the polymeric sand manufacturer, Hursh never shared the results. It is my opinion the real problem was an installation mistake. Never-the-less, my contract is with Hursh's Landscaping Inc., and not another company.Hursh made an installation mistake and will not admit it to me. They are not providing a warranty repair on the patio and they wanted $to do the repairThey have breached our contract which clearly states "ALL Labor is Warranted for Five (5) Years from the Date of Completion". I had to hire a second contractor to do the repair before winter set in to prevent winter weather damage to the pavers. I want a full reimbursement of the cost to repair the patio by the second contractor in the amount of $from Hursh's Landscaping Inc.
Thank you,
Regards,
*** ***

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Address: PO Box 446, Emmaus, Pennsylvania, United States, 18049-0446

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