Great ideas, poor service! We started out with a hillside of weeds and ended up with some lovely landscaping, being taken over by a sea of various types of mushrooms! Apparently the mushrooms came in the mulchHursch's wouldn't do anything to fix this problemApparently they have enough business that a few bad reviews don't matter to themWe had such high hopes too
Good Afternoon I am going to be forwarding the multiple emails that are/were in response to Mr [redacted] ’s Claim to Revdex.comPlease see belowSincerely Shawn Marie Hursh From: Shawn Marie Hursh [mailto: [redacted] ] Sent: Thursday, July 02, 1: PMTo: ' [redacted] 'Subject: Follow up to voice mailHi Mr [redacted] I just received your voicemail and I wanted to follow up with to what I have been able to find outPlease see the below email Jason wrote this the day that I spoke to you on Monday, June – Jason explained to me that he came to your property and reviewed your concerns of the missing polymeric sand and tried to explain how and why this would happened He also explained that he showed you a neighbor’s property that the same thing is happening at, but it was a patio that we did not install He felt that you were not satisfied with his answer and explanation Which than later you had explained the same thing to me when you called meAfter listening to Jason and you, I asked what Jason’s suggestion would be on to how to handle this situation The one option that the two of us have been able to come up with was to get the actual manufactory involved Jason has reached out to him (see below) and I have just followed up as well We feel that the manufacture could give you and us some insight to why you are experience the issue’s you feel that you are having and to come up with some type of solutionI have asked the Sales representative Chris to actually come to your home and review it We have not been informed of when he will be doing a site visit Once I am informed I will be sure to pass it along to you, so if possible it could be scheduled while you are presentHave a great holiday weekend, and hopefully something can happen next week once the manufacture gives us a time frameSincerelyShawn Marie Hursh From: Hardscape - Jason G [redacted] [mailto: [redacted] ] Sent: Monday, June 22, 12:PMTo: [redacted] Cc: 'Hursh's Landscaping'Subject: Hursh's Landscaping Chris, My name is Jason G***, the Design/Build manager for Hursh’s LandscapingWe are having a client issue we are hoping to have some assistance withWe always follow ICPI practices when installing patios, walks, etcWe have seen some applications where the sand is staying somewhat flexible and turning blackOne patio in particular we overlaid an existing concrete patio and extended it with a new baseThe area of overlay, the sand is tan and solidThe remaining areas are as I previously describedIs this common in a patio years young? The homeowner is very upset about thisFrom what I have seen this can be a common thing? We keep two crews busy all season with hardscaping using almost all Techo Bloc, and have been using the RG Plus for yearsWe also provide the clients with a five year craftsmanship warranty to stand behind our workPlease give me some advice to forward to this clientIf you want a better idea of the quantity of work we do please contact [redacted] at [redacted] .Thanks, Jason G***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response from Hursh's Landscaping Incis totally rejected and unacceptable The company only provided past emails as a response to meet Revdex.com time frame The emails do not show my initial complaints to them in the summer of addressed to Jason G***, Design/ Build Manager This was just two years after installation of the patio Hursh company addresses my deteriorating joint material (polymeric sand) problem as only a "situation", "concern", and "Issue" but never recognizes or addresses it as a problemMissing joint material between pavers is a serious problem which allows water to enter and freeze under the pavers and then expand creating vertical separation of the paver surfaceThe missing joint material was very extensive.It is very obvious Hursh did not exercise a defense in their response to Revdex.com concerning my complaint about the softening/deteriorating, and missing polymeric sand joint material for the reason they will not admit guilt to an installation error Hursh, in conversation placed blame on the manufacturer of the sand and said I would have to deal with them myselfThough Hursh said they were in communication with the polymeric sand manufacturer, Hursh never shared the results It is my opinion the real problem was an installation mistakeNever-the-less, my contract is with Hursh's Landscaping Inc., and not another company.Hursh made an installation mistake and will not admit it to meThey are not providing a warranty repair on the patio and they wanted $to do the repairThey have breached our contract which clearly states "ALL Labor is Warranted for Five (5) Years from the Date of Completion" I had to hire a second contractor to do the repair before winter set in to prevent winter weather damage to the pavers I want a full reimbursement of the cost to repair the patio by the second contractor in the amount of $from Hursh's Landscaping Inc Thank you, Regards, [redacted]
December 17, Dear [redacted] ***,This letter is in response to the complaint from [redacted] against Hursh's Landscaping, Incin regards to termination of service for his Mother's propertyWe did receive [redacted] 's correspondence to terminate the services we performed for the property at [redacted] , Emmaus PA ***During the week of July 14th we received a letter stating that he would be selling the property and we should not perform any work after July 21stUnfortunately it did take some time to get into the scheduling system for lawn maintenanceWe did mow the property time after the date we were told the property was soldUnfortunately our business and our employees were under great stress during that period due to the death of of our workersIt seems that the cancellation of services was overlooked on our part and we did apologize for that to [redacted] and assured him that he was not responsible for the serviceOnce we were notified that we had made the error and he was billed for unwanted services we cleared his account balance.The second bill that he received for fertilization was mistakenly sent to him for service performed at the new property owners' requestOur booker keeper entered the address in the system and found his name associated with his houseThis was an honest mistake and the correct homeowner have been billed directlyWe have since rectified that bill and once again [redacted] has no balance with our company [redacted] has filed a complaint with the Office of Attorney General as well and we are currently working on restoring our good reputation with themWe are not sure what [redacted] expects from us other than an apology and not to be charged with any services beyond the closing dateWe were under the impression that by doing both of those things we had resolved any issues [redacted] had with Hursh's Landscaping.Sincerely,Shawn H Owner
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response from Hursh's Landscaping Incis totally rejected and unacceptable The company only provided past emails as a response to meet Revdex.com time frame The emails do not show my initial complaints to them in the summer of addressed to Jason G***, Design/ Build Manager This was just two years after installation of the patio Hursh company addresses my deteriorating joint material (polymeric sand) problem as only a "situation", "concern", and "Issue" but never recognizes or addresses it as a problemMissing joint material between pavers is a serious problem which allows water to enter and freeze under the pavers and then expand creating vertical separation of the paver surfaceThe missing joint material was very extensiveIt is very obvious Hursh did not exercise a defense in their response to Revdex.com concerning my complaint about the softening/deteriorating, and missing polymeric sand joint material for the reason they will not admit guilt to an installation error Hursh, in conversation placed blame on the manufacturer of the sand and said I would have to deal with them myselfThough Hursh said they were in communication with the polymeric sand manufacturer, Hursh never shared the results It is my opinion the real problem was an installation mistakeNever-the-less, my contract is with Hursh's Landscaping Inc., and not another companyHursh made an installation mistake and will not admit it to meThey are not providing a warranty repair on the patio and they wanted $to do the repairThey have breached our contract which clearly states "ALL Labor is Warranted for Five (5) Years from the Date of Completion" I had to hire a second contractor to do the repair before winter set in to prevent winter weather damage to the pavers I want a full reimbursement of the cost to repair the patio by the second contractor in the amount of $from Hursh's Landscaping Inc Thank you, Regards, [redacted]
December 17, 2014Dear [redacted] ***,This letter is in response to the complaint from [redacted] against Hursh's Landscaping, Incin regards to termination of service for his Mother's property.We did receive [redacted] 's correspondence to terminate the services we performed for the property at [redacted] , Emmaus PA ***During the week of July 14th we received a letter stating that he would be selling the property and we should not perform any work after July 21stUnfortunately it did take some time to get into the scheduling system for lawn maintenanceWe did mow the property time after the date we were told the property was soldUnfortunately our business and our employees were under great stress during that period due to the death of of our workersIt seems that the cancellation of services was overlooked on our part and we did apologize for that to [redacted] and assured him that he was not responsible for the serviceOnce we were notified that we had made the error and he was billed for unwanted services we cleared his account balance.The second bill that he received for fertilization was mistakenly sent to him for service performed at the new property owners' requestOur booker keeper entered the address in the system and found his name associated with his houseThis was an honest mistake and the correct homeowner have been billed directlyWe have since rectified that bill and once again [redacted] has no balance with our company[redacted] has filed a complaint with the Office of Attorney General as well and we are currently working on restoring our good reputation with themWe are not sure what [redacted] expects from us other than an apology and not to be charged with any services beyond the closing dateWe were under the impression that by doing both of those things we had resolved any issues [redacted] had with Hursh's Landscaping.Sincerely,Shawn HOwner
Great ideas, poor service! We started out with a hillside of weeds and ended up with some lovely landscaping, being taken over by a sea of various types of mushrooms! Apparently the mushrooms came in the mulchHursch's wouldn't do anything to fix this problemApparently they have enough business that a few bad reviews don't matter to themWe had such high hopes too
Good Afternoon I am going to be forwarding the multiple emails that are/were in response to Mr [redacted] ’s Claim to Revdex.comPlease see belowSincerely Shawn Marie Hursh From: Shawn Marie Hursh [mailto: [redacted] ] Sent: Thursday, July 02, 1: PMTo: ' [redacted] 'Subject: Follow up to voice mailHi Mr [redacted] I just received your voicemail and I wanted to follow up with to what I have been able to find outPlease see the below email Jason wrote this the day that I spoke to you on Monday, June – Jason explained to me that he came to your property and reviewed your concerns of the missing polymeric sand and tried to explain how and why this would happened He also explained that he showed you a neighbor’s property that the same thing is happening at, but it was a patio that we did not install He felt that you were not satisfied with his answer and explanation Which than later you had explained the same thing to me when you called meAfter listening to Jason and you, I asked what Jason’s suggestion would be on to how to handle this situation The one option that the two of us have been able to come up with was to get the actual manufactory involved Jason has reached out to him (see below) and I have just followed up as well We feel that the manufacture could give you and us some insight to why you are experience the issue’s you feel that you are having and to come up with some type of solutionI have asked the Sales representative Chris to actually come to your home and review it We have not been informed of when he will be doing a site visit Once I am informed I will be sure to pass it along to you, so if possible it could be scheduled while you are presentHave a great holiday weekend, and hopefully something can happen next week once the manufacture gives us a time frameSincerelyShawn Marie Hursh From: Hardscape - Jason G [redacted] [mailto: [redacted] ] Sent: Monday, June 22, 12:PMTo: [redacted] Cc: 'Hursh's Landscaping'Subject: Hursh's Landscaping Chris, My name is Jason G***, the Design/Build manager for Hursh’s LandscapingWe are having a client issue we are hoping to have some assistance withWe always follow ICPI practices when installing patios, walks, etcWe have seen some applications where the sand is staying somewhat flexible and turning blackOne patio in particular we overlaid an existing concrete patio and extended it with a new baseThe area of overlay, the sand is tan and solidThe remaining areas are as I previously describedIs this common in a patio years young? The homeowner is very upset about thisFrom what I have seen this can be a common thing? We keep two crews busy all season with hardscaping using almost all Techo Bloc, and have been using the RG Plus for yearsWe also provide the clients with a five year craftsmanship warranty to stand behind our workPlease give me some advice to forward to this clientIf you want a better idea of the quantity of work we do please contact [redacted] at [redacted] .Thanks, Jason G***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response from Hursh's Landscaping Incis totally rejected and unacceptable The company only provided past emails as a response to meet Revdex.com time frame The emails do not show my initial complaints to them in the summer of addressed to Jason G***, Design/ Build Manager This was just two years after installation of the patio Hursh company addresses my deteriorating joint material (polymeric sand) problem as only a "situation", "concern", and "Issue" but never recognizes or addresses it as a problemMissing joint material between pavers is a serious problem which allows water to enter and freeze under the pavers and then expand creating vertical separation of the paver surfaceThe missing joint material was very extensive.It is very obvious Hursh did not exercise a defense in their response to Revdex.com concerning my complaint about the softening/deteriorating, and missing polymeric sand joint material for the reason they will not admit guilt to an installation error Hursh, in conversation placed blame on the manufacturer of the sand and said I would have to deal with them myselfThough Hursh said they were in communication with the polymeric sand manufacturer, Hursh never shared the results It is my opinion the real problem was an installation mistakeNever-the-less, my contract is with Hursh's Landscaping Inc., and not another company.Hursh made an installation mistake and will not admit it to meThey are not providing a warranty repair on the patio and they wanted $to do the repairThey have breached our contract which clearly states "ALL Labor is Warranted for Five (5) Years from the Date of Completion" I had to hire a second contractor to do the repair before winter set in to prevent winter weather damage to the pavers I want a full reimbursement of the cost to repair the patio by the second contractor in the amount of $from Hursh's Landscaping Inc Thank you, Regards, [redacted]
December 17, Dear [redacted] ***,This letter is in response to the complaint from [redacted] against Hursh's Landscaping, Incin regards to termination of service for his Mother's propertyWe did receive [redacted] 's correspondence to terminate the services we performed for the property at [redacted] , Emmaus PA ***During the week of July 14th we received a letter stating that he would be selling the property and we should not perform any work after July 21stUnfortunately it did take some time to get into the scheduling system for lawn maintenanceWe did mow the property time after the date we were told the property was soldUnfortunately our business and our employees were under great stress during that period due to the death of of our workersIt seems that the cancellation of services was overlooked on our part and we did apologize for that to [redacted] and assured him that he was not responsible for the serviceOnce we were notified that we had made the error and he was billed for unwanted services we cleared his account balance.The second bill that he received for fertilization was mistakenly sent to him for service performed at the new property owners' requestOur booker keeper entered the address in the system and found his name associated with his houseThis was an honest mistake and the correct homeowner have been billed directlyWe have since rectified that bill and once again [redacted] has no balance with our company [redacted] has filed a complaint with the Office of Attorney General as well and we are currently working on restoring our good reputation with themWe are not sure what [redacted] expects from us other than an apology and not to be charged with any services beyond the closing dateWe were under the impression that by doing both of those things we had resolved any issues [redacted] had with Hursh's Landscaping.Sincerely,Shawn H Owner
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response from Hursh's Landscaping Incis totally rejected and unacceptable The company only provided past emails as a response to meet Revdex.com time frame The emails do not show my initial complaints to them in the summer of addressed to Jason G***, Design/ Build Manager This was just two years after installation of the patio Hursh company addresses my deteriorating joint material (polymeric sand) problem as only a "situation", "concern", and "Issue" but never recognizes or addresses it as a problemMissing joint material between pavers is a serious problem which allows water to enter and freeze under the pavers and then expand creating vertical separation of the paver surfaceThe missing joint material was very extensiveIt is very obvious Hursh did not exercise a defense in their response to Revdex.com concerning my complaint about the softening/deteriorating, and missing polymeric sand joint material for the reason they will not admit guilt to an installation error Hursh, in conversation placed blame on the manufacturer of the sand and said I would have to deal with them myselfThough Hursh said they were in communication with the polymeric sand manufacturer, Hursh never shared the results It is my opinion the real problem was an installation mistakeNever-the-less, my contract is with Hursh's Landscaping Inc., and not another companyHursh made an installation mistake and will not admit it to meThey are not providing a warranty repair on the patio and they wanted $to do the repairThey have breached our contract which clearly states "ALL Labor is Warranted for Five (5) Years from the Date of Completion" I had to hire a second contractor to do the repair before winter set in to prevent winter weather damage to the pavers I want a full reimbursement of the cost to repair the patio by the second contractor in the amount of $from Hursh's Landscaping Inc Thank you, Regards, [redacted]
December 17, 2014Dear [redacted] ***,This letter is in response to the complaint from [redacted] against Hursh's Landscaping, Incin regards to termination of service for his Mother's property.We did receive [redacted] 's correspondence to terminate the services we performed for the property at [redacted] , Emmaus PA ***During the week of July 14th we received a letter stating that he would be selling the property and we should not perform any work after July 21stUnfortunately it did take some time to get into the scheduling system for lawn maintenanceWe did mow the property time after the date we were told the property was soldUnfortunately our business and our employees were under great stress during that period due to the death of of our workersIt seems that the cancellation of services was overlooked on our part and we did apologize for that to [redacted] and assured him that he was not responsible for the serviceOnce we were notified that we had made the error and he was billed for unwanted services we cleared his account balance.The second bill that he received for fertilization was mistakenly sent to him for service performed at the new property owners' requestOur booker keeper entered the address in the system and found his name associated with his houseThis was an honest mistake and the correct homeowner have been billed directlyWe have since rectified that bill and once again [redacted] has no balance with our company[redacted] has filed a complaint with the Office of Attorney General as well and we are currently working on restoring our good reputation with themWe are not sure what [redacted] expects from us other than an apology and not to be charged with any services beyond the closing dateWe were under the impression that by doing both of those things we had resolved any issues [redacted] had with Hursh's Landscaping.Sincerely,Shawn HOwner