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Hurst Tire & Service Reviews (1)

BBS[redacted]In response to the claim made on 2/05/2018, ID # [redacted]Ms. [redacted]. I First and foremost we are sorry to see Mr. [redacted] having to deal with such a situation, we all losein a situation as such. Having said that unfortunately the situation s not as...

simple as stated in Mr.[redacted]’s letter of complaint. All is true on his bringingg in the car for a service before his son took it ona trip, and after performing the service we reIease the vehicle back to Mr. [redacted] who then sent hisson on the trip. After the events took place, as Mr. Describes, only because we have not a clue on how they wentMr. [redacted] then [redacted]d us and said that the car broke down, and yeas the car was towed to a Goodyear and they determined that the car had no oil leaks and after draining the oil it was thendetermined to be only about 1 1/2 quarts of oil in the vehicle. On finding this out Mr. [redacted] contacted us andstated that we had not put in oil in they car and that he motor had seized.This is where the issue lies, first if you contact any reputable automotive facility you will find a car wont go a couple of hundred miles with nu oil lie alone over 1100 miles, even though Mr. [redacted]said it had only been 800 miles.Our insurance company was then [redacted]d, and after Mr. [redacted] had the vehicle moved from theGoodyear previously, to a repair facility of his choice our insurance sent out a third party inspector to assess the situation and to fair to all in the process. After making the assess the third party inspector determined the issue was not from anything we had done, but that it was simply a bad situation for all.So, in conclusion we are truly sorry for the trouble Mr.[redacted] and his son experienced, but again thesituation was not created by a lack of oil from our service , but from a pre-existing issue actuallyknown with the car manufacturer. Please see the attached response to Mr. [redacted] by the owner ofthis business and you will see the link showing that this particular Year, Make, and Model were partof a class action lawsuit filed for this reason.If there are any other questions, and or concerns plese feel freenumber or e-mail address provided below.Respectfully,

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