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Hurtigruten, Inc

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Hurtigruten, Inc Reviews (5)

Complaint: ***I am rejecting this response because:
The ship arrived at Bergen at 4:pm on Sunday the 27thThat is hour and minutes lateHad the time not changed, the ship would have been only minutes lateThe schedule should have read 3:pm to take account for daylight savings timeSince it didn't take account for daylight savings time, the ship did not have enough leeway to get to port on time even with adjustments of speedIf the schedule had taken account of daylight savings time and read 3:30pm, the ship would have had enough leeway to arrive on time
We are not a wealthy family and we saved for two years for this trip, so losing $dollars due to the ship not having enough time to get us to port in time to catch our train was a huge blow to our familyWhen we originally booked our train it would have been simple to book a later train if we had known that daylight savings was happening that day and impacting the scheduleWe hope you can understand why this was so upsetting to us, and that you will take the time to change the schedule to take account for daylight savings time in the futureWe also hope to be reimbursed
Sincerely,
*** ***

The complaint is not correct, the delay was not caused by scheduling error as all ships going up and down the coast of Norway 24/7, days a year have to twice a year adjust for the time changes The ships either quicken their speed or slow down to arrive at the posted times, which is
easier to do than re-post all the schedules at ports of call This particular ship was , unfortunately, delayed due to weather conditions as was noted in the ships logs.
Thank you,

Complaint: [redacted]I am rejecting this response because: Hurtigruten stated that they did not receive a confirmation regarding the refund. This is false as seen in the attached emails. We were very responsive in our communications to Hurtigruten. I've redacted the email addresses but there were three Hurtigruten representatives on that email chain: Mari M, Gary G, and Cassandra J. I can provide the original emails if anyone from Hurtigruten is interested in continuing this discussion. We have moved on and appreciated the initial response we received from Hurtigruten in making us whole but the treatment following the trip was awful.
We waited over a month before receiving notice that we would finally receive the promised 25% discount on a future cruise which was lower than originally discussed. My name was completely wrong on the discount and when I mentioned this error, I received no further response which effectively makes the 25% discount useless. The Northern Lights promise would be void if Hurtigruten cancelled the cruise before they transported us around Norway: they flew us from Bergen to Trondheim and then told us that the cruise was canceled, wasting our time as well as the time of hundreds of people. Their slow response is evident in those original email responses as well as the fact that this official response from Hurtigruten is months later than the original posting (which Hurtigruten was informed about via email). This is a company that is not serious about customer service and prospective customers should think twice before booking with Hurtigruten. This is not a company that is true to its word.Sincerely,[redacted]

Mr [redacted] and his brother were refunded for their entire cruise cost and all their expenses.  The money was credited back to their credit card.  When they called to say we had charged them again, we verified with corporate accounting that we had not and showed only a refund.  When we...

asked for a copy of the bank statement, it showed that a credit was applied but the statement by their bank was confusing to understand.  We asked them to please contact the bank to verify the transaction was a credit and not a charge.  We never heard back.  The North Light promise applies for when a passenger has traveled on a 12 day classic voyage, however the ship never sailed due to mechanical issues.  
This was all done in Feb 2016.
Thank you.

Complaint: [redacted]I am rejecting this response because:
The ship was delayed 40 minutes due to weather, which is totally understandable. If that were the only delay, we would have easily made our train. But the ship arrived 1 hour and 40 minutes late because of the hour that was lost to the time change. The company took responsibility for all the passengers who had booked their trains and planes through Hurtigruten, but not for passengers who booked directly with the train. We would like to see the company take responsibility for the mistake it made with scheduling. It is understandable to make mistakes, but not to refuse to apologize or take responsibility for those mistakes. 
Sincerely,
[redacted]

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Address: 1505 Westlake Ave N Ste 125, Seattle, Washington, United States, 98109-6211

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