Complaint: [redacted] I am rejecting this response because: Hurtigruten stated that they did not receive a confirmation regarding the refundThis is as seen in the attached emailsWe were very responsive in our communications to HurtigrutenI've redacted the email addresses but there were three Hurtigruten representatives on that email chain: Mari M, Gary G, and Cassandra JI can provide the original emails if anyone from Hurtigruten is interested in continuing this discussionWe have moved on and appreciated the initial response we received from Hurtigruten in making us whole but the treatment following the trip was awful We waited over a month before receiving notice that we would finally receive the promised 25% discount on a future cruise which was lower than originally discussedMy name was completely wrong on the discount and when I mentioned this error, I received no further response which effectively makes the 25% discount uselessThe Northern Lights promise would be void if Hurtigruten cancelled the cruise before they transported us around Norway: they flew us from Bergen to Trondheim and then told us that the cruise was canceled, wasting our time as well as the time of hundreds of peopleTheir slow response is evident in those original email responses as well as the fact that this official response from Hurtigruten is months later than the original posting (which Hurtigruten was informed about via email)This is a company that is not serious about customer service and prospective customers should think twice before booking with HurtigrutenThis is not a company that is true to its word.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The ship was delayed minutes due to weather, which is totally understandableIf that were the only delay, we would have easily made our trainBut the ship arrived hour and minutes late because of the hour that was lost to the time changeThe company took responsibility for all the passengers who had booked their trains and planes through Hurtigruten, but not for passengers who booked directly with the trainWe would like to see the company take responsibility for the mistake it made with schedulingIt is understandable to make mistakes, but not to refuse to apologize or take responsibility for those mistakes Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Hurtigruten stated that they did not receive a confirmation regarding the refundThis is as seen in the attached emailsWe were very responsive in our communications to HurtigrutenI've redacted the email addresses but there were three Hurtigruten representatives on that email chain: Mari M, Gary G, and Cassandra JI can provide the original emails if anyone from Hurtigruten is interested in continuing this discussionWe have moved on and appreciated the initial response we received from Hurtigruten in making us whole but the treatment following the trip was awful We waited over a month before receiving notice that we would finally receive the promised 25% discount on a future cruise which was lower than originally discussedMy name was completely wrong on the discount and when I mentioned this error, I received no further response which effectively makes the 25% discount uselessThe Northern Lights promise would be void if Hurtigruten cancelled the cruise before they transported us around Norway: they flew us from Bergen to Trondheim and then told us that the cruise was canceled, wasting our time as well as the time of hundreds of peopleTheir slow response is evident in those original email responses as well as the fact that this official response from Hurtigruten is months later than the original posting (which Hurtigruten was informed about via email)This is a company that is not serious about customer service and prospective customers should think twice before booking with HurtigrutenThis is not a company that is true to its word.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The ship was delayed minutes due to weather, which is totally understandableIf that were the only delay, we would have easily made our trainBut the ship arrived hour and minutes late because of the hour that was lost to the time changeThe company took responsibility for all the passengers who had booked their trains and planes through Hurtigruten, but not for passengers who booked directly with the trainWe would like to see the company take responsibility for the mistake it made with schedulingIt is understandable to make mistakes, but not to refuse to apologize or take responsibility for those mistakes Sincerely, [redacted]