Husaro Enterprises Ltd (Mr. Lube) Reviews (%countItem)
Husaro Enterprises Ltd (Mr. Lube) Rating
Address: 2051 McPhillips St., Winnipeg, Manitoba, Canada, R2V 3C6
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+1 (204) 339-4378 |
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I'll tell you what happened to me and so when you are buying tires Just be very careful. I went to Mr lube 232 ST ANNE'S ROAD location Winnipeg MB. I wanted to get an oil change and coolant flush We suddenly started talking about tires. He with the accent started suggestive selling So I went for 2 tires for the back of my vehicle. The suggestive selling continued he said if you buy 4 tires we will have your services all free as well as 1 tire. Does that mean 4 tires for the price of 3 and all services free except I will pay for the 2 belts replacement. Tires are installed and I go home. Suddenly I get a call from my insurance saying your 4 tire financing for 4 years have been approved which is what I discussed with them and your total comes to $2000 plus. I said how is that possible $2000 when I was supposed to get 4 tires for the price of 3 totaling, maybe at most $1400. Next day I called the shop to raise my concern this time it was a *** guy no accent. He said after lengthy discussion ok I will send you a voucher for $330 you can use it towards any services you want and so I agreed. A week went by nothing came in my mail so I called back again. The guy with the accent who sold me the tires answered when I mentioned to him the problem he agreed but he said that I should talk to the area manager. So comes on I explain to him the situation that I got over charged for the tires. He says well we gave you free service and that I will have to check with the person who sold you the tires and call you back the next day. I explained to him the ONLY REASON I BOUGHT THOSE 4 TIRES WAS BECAUSE OF THE GOOD DEAL THEY GAVE ME, OTHER WISE I WOULD HAVE NEVER BOUGHT THOSE TIRES. HE SAID I TOTALLY UNDERSTAND AND WE CONSIDER OUR CUSTOMERS TO BE RIGHT BUT I HAVE TO TALK TO THE person who sold you the tires and call you back tomorrow. I waited next day no CALL CAME. I called again a day later the guy with the accent came on saying I'll let the area manager know that you called so he can call you back. To this day 4 days went by no calls of any sort came through. *** I am extremely *** and I will never ever get any car service done at 232 St Anne's Road Mr Lube location Winnipeg MB
Billing Adjustment billing adjustment or refund
We have already talked to the customer regarding this matter. We are sending the disputed amount in gift cards, customer was notified that it would take four to six weeks before he had the compensation. We are on week 3 since this dispute was handled.
They have responded and the issue is now been resolved Thank you very much for all you've done. You are definitely a needed entity
Billed for Service not rendered, Offered UN-needed services, well being told the Manager requires them. Courtesy Checks and Double checks marked comp
My receipt is attached.***
I called the floor manager to complain but am still VERY unsatisfied.
I was Charged a total of 147.83 for the Services rendered.
The Technician talked to me about Spark plugs, I told him I don't want any spark plugs removed or inspected, he said, "I have to, the manager requires us to check."
The Floor Manager I called said that with only 24k on the car I would not need the Spark Plugs inspected, and if a customer declines an optional service, it should not be preformed. So I had a spark plug removed against my requests, and ended up having 3 misfires/hesitations since. I have NEVER had any issues with this cars functioning. I HAD BEEN impeccable.
As the receipt states, "customer requested an OEM filter", and I was charged for it even though the technician new 100% full-well I was not receiving the part I was been charged for. Now I have some aftermarket part I did not want.
(Note. I wrote 'Car' on the receipt)(i never did sign for anything)
Finally. On to the "Courtesy and Double-Checks".
-Washer Fluid - NOT topped up
-battery (pass, never tested)
-Wash windows listed as "completed" - NOT touched, would have appreciated that.
-"Lubricate Door hinges - Falsified as "Completed" (seems ot be a disturbing trend).
-Tire Pressure Checked (no, another lie).
"Oil Light Reset" - NO, technician said he would have to "climb under dash"????
- NO survey Code, so can't do survey. (Probably lucky for this business).
Due to a lost of confidence in this business. I do not want Gift Certificates. I want a total refund, so I can take the car to the VW Dealer and have them redo the oil change, so that I get the OEM filter I asked for. I would not have proceeded with this oil change has I not been *** into believing I was getting the OEM filter. I also want the Dealer to Check into the Spark Plug removal that I did NOT authorize the Mr. Lube Technician to do*** *** I don't think a FULL REFUND is asking a lot, based on the *** service failures that occurred today. Todd
The filter used on the customers vehicle was the correct OEM filter for that car. In regards to checking the spark plug all of our Oil change packages come with a 21 point complimentary inspection which includes inspecting the spark plugs. The customer stated that he told the technician not to do this when speaking with the staff members on this he stated that he was only informed this by the customer after the fact that the plugs had already been removed so he replaced the plug to its original position. When the customer stated that he had a misfire we asked him to return so that we could inspect the vehicle which he declined and insisted a full refund. We explained that without being able to inspect the vehicle or having an inspection invoice from a alternate mechanics facility stating that there is a misfire we would not be able to do a full refund. We are willing to accept responsibility for the inaccuracy of the courtesy and double checks which is why we offered the gift certificates.
(The consumer indicated he/she DID NOT accept the response from the business.)
***
"The filter used on the customers vehicle was the correct OEM filter for that car." The code on the Receipt confirms what the Onsite Manager said that day, "The filter use was not a VW Original part and we apologize for that."
Starting off by *** is not going to get us anywhere.
*** # 2:
"when speaking with the staff members on this he stated that he was only informed this by the customer after the fact that the plugs had already been removed so he replaced the plug to its original position."
The Onsite Manager confirmed that a Spark Plus inspection is NOT Mandatory and he would speak to the Technician about forcing a customer to have a service done that they declined.
I advised the Technician that I did NOT WANT my spark plugs checked. He coerced me into it by saying, "The Manager requires us to do it."
Gift Certificates force someone to re patronize the business, which I would never do. The Misfire resolved itself after several kilometers. It May have occurred due to the technician handling the spark plug with dirty - oily hands. Either way, I told him I did not want him touching the Spark Plugs, but he refused to respect my requests.
My original recollection of events, and the subsequent complaint have not changed, nor been resolved.
To clarify, there is no longer a spark plug misfire, which was never confirmed and it never was registered by even the on board diagnostics in the vehicle? The oil filter used was a direct fit, the part number cross references to the Volkswagen part number, and is warrantied to last as long as the OEM filter. So other than missing some courtesy inspections which are free with a service, what else did Mr. Lube do to warrant a full refund to the customer?
(The consumer indicated he/she DID NOT accept the response from the business.)
The misfire was short lived, and only occurred the day of the Oil Change, so no visit to the dealer was required.
AS I said previously, "The Misfire resolved itself after several kilometers. It May have occurred due to the technician handling the spark plug with dirty - oily hands. Either way, I told him I did not want him touching the Spark Plugs, but he refused to respect my requests. "
As you said previously, ( 07/28/2020 ) "The filter used on the customers vehicle was the correct OEM filter for that car.
Now, "08/03/2020" Your Narrative has changed, and states, "The oil filter used was a direct fit, the part number cross references to the Volkswagen part number, and is warrantied to last as long as the OEM filter."
So basically, that paragraph says, 'The filter is a Direct Fit Aftermarket Filter, "and is warrantied to last as long as the OEM filter." And of course, tries to suggest that part # on your invoice reference back to the OEM part.
My original narrative has not changed, unlike yours, which is gravitating towards the truth about the use of an aftermarket filter. I requested the OEM VW filter, and was charged for it, and received and AFTERMARKET filter. ***
I advised the Technician that I did NOT WANT my spark plugs checked. He coerced me into it by saying, "The Manager requires us to do it."
The Onsite Manager confirmed that a Spark Plus inspection is NOT Mandatory and he would speak to the Technician about forcing a customer to have a service done that they declined.
These are more than sufficient reasons to warrant a FULL REFUND.
We are not admitting any fault on this subject but rather want this situation to be resolved as we feel that this has now been ongoing for to long and is taking up unnecessary time. We will give the customer a full refund of the service bill with us. But will not be refunding or reimbursing anything further. The claim form has been typed up and sent to our head office to be processed. The customer should have it in the mail within the next couple weeks.
Charge for services that were not requested or discussed.
On Saturday May 2nd I stopped at Mr. Lube on 2051 McPhillips Street in Winnipeg to have my winter tires removed and an oil change. Upon getting home and comparing my invoice to my previous one from November I realized I was charged for two things I did not request. Invoice ***
1) Kleenflow Oil Treatment
2) Balance for my tires.
These two items were not discussed with me. When I inquired why the price was so much higher than last November I was told that prices were increased in December 2019. I have been to Mr. Lube a half dozen times for oil and tire change and this *** has never happened before.
I have sent two emails regarding this issue to *** with no response
Please refund my *** $29.99 for the Kleenflow and $100.00 for the tire balance as well as appropriate taxes.
The customer claims that the technician (Terry) did not inform him of the costs of the semi-synthetic blend oil package or the balancing of the tires. Upon investigation into this allegation I could not find any proof to the contrary. I therefor will send out compensation in the amount of $134.39. That is complete cost difference between the services rendered and the services that the customer now states to have wanted. In the refund is the following;
-$90 for tire balancing. ($149.96-$59.96) ($59.96 being installation without balance).
-$29.99 for the Kleenflo oil treatment.
-$14.40 for the taxes that were incurred for the above services and products.
(The consumer indicated he/she ACCEPTED the response from the business.)
Faulty oil change causing more maintenance and cost. Company not returning calls or emails for refund.
I went to Mr. Lube on Nairn January 5, 2020 for a synthetic oil change. Invoice#*** transaction #*** I paid by cash for a total of $122.07.
On Feb 13, 2020 when I pulled away from my parking spot I noticed a pool of oil. When I checked my oil it was empty, I called my dealership and they were able to fit me in. On their report it indicates "missing drain plug gasket, oil leak coming from the engine oil drain plug. No gasket installed by the person who performed previous oil change. Found blue color material around the drain plug. Installed new drain plug gasket."
Due to Mr. Lubes error this caused me to miss half a days work plus and additional cost of 164.93 for *** to correct this error. Invoice#***
I've called and left two voicemails since February 13, 2020 and have sent two emails with no response. I would like a full refund from Mr.lube for that faulty oil change plus a refund for what I had to get replaced by ***.
My car is 2013 *** corolla plate
I am looking for a refund of the Mr. lube invoice and *** invoice a total of $287.00
I do apologize for the time delay in getting this concerned handled. It has now been rectified and all refunds are in the process of being sent out to the customer.
The company emailed me and stated they would be issuing a cheque for $287. I have yet to receive it and it has been 20 days since then.
As Discussed over the phone on the weekend the claim has been processed on the store level. We will be sent out to the new address that was provided to me on Saturday May 2nd 2020.
I had an oil change, air filter replaced and had 4 winter tires put on by Mr Lube on Nov 22, 2019. On Jan 2, 2020 I had my vehicle in to *** for an unrelated matter and they advised my front wheels were installed backwards(by Mr Lube), *** fixed it and didn't charge me for it. I drove for more than 2500 KM with the wheels on backwards. I felt that it was unacceptable for a mechanic to have done that, I asked Mr Lube for a refund for the $50 they charged me for the tire exchange service.
I emailed Mr Lube at the contact on the invoice to advise them of the issue (***). This is the email on the invoice that customers are suppose to email "If your service was less than PERFECT, please email us at ..." The first email to this address was on Jan 14, 2020; the second on Jan 21, 2020; the third on Feb 11, 2020. In the final email I advised Mr Lube that I would contact the Revdex.com to resolve if I didn't hear back from them by Feb 14.
I provided Mr Lube with my Mr Lube invoice and the *** bill stating that the wheels were backwards. Both invoices clearly show that it's the same vehicle - I highlighted dates, mileage, License plate, fees and ***'s comments about the wheels. I am happy to share these with you but I don't see a way to attach items.
I do not feel what I am asking for is unreasonable. I feel it's unacceptable to be ignored and that they are not addressing my concerns. I feel it's setting a false expectation of customer service to tell people they are to let Mr Lube know if something isn't right, and then not respond in any way.
I just want my money back, I think that is a fair request.
Product_Or_Service: tire exchange (they installed my winter tires)
Refund I would like a full refund for the $49.96 + tax I was charged for the tire exchange. I have asked them to mail me a cheque to *** They have not acknowledged any of my three emails or sent me a refund.
WE do apologize for the delay in extending the refund we had some internal management changes in store and the paperwork was miss placed it has now been corrected and the customer should be receiving the refund in the mail within the next couple days.
Just an update, I still have not received my refund from them in the mail. This is not yet resolved.
Stephanie
I received the cheque in the mail today, thank you! Yes I consider the matter resolved
Stephanie
This issue occurred on January 28
That day I went to Mr.lube in Winnipeg St. James branch (640 St James St, Winnipeg, MB R3G 3J5)for an oil change and was checking the oil.
One of the employees came over to my car while I was checking the oil and he asked me a question.
He asked me
Isn't it slippery in winter'
He looked into the back of the car and said he had a baby, and he said that the tires I had were dangerous.
He talked about the safety of our baby and I did not stop him.
I thought it was a question he found and troubled with tires.
And he encouraged me to winter tire and when I hesitated he said to me
'You don't need to pay'
He said he would call the MPI.
He told me to stay a minute.
He returned quickly and told us that we were eligible at the MPI.
He urged us to change the wheel in less than 15 minutes.
We only saw the new tire he showed behind him in the car, and he changed the wheels.
The only thing he showed was rubber tires.
I didn't hear any other options from him even tire and when I was just learning to drive, I didn't notice anything at that moment.
While the wheel was being changed, he didn't come by our car. I should have asked him how I can have this tire, I called him back and explained to him my situation.
I had to explain to him. I'm not good enough to understand his words 100%
But he reassured me. He keep said Call MPI and charge to Monthly
Then he didn't see again and the wheels were all changed (when we have to leave Mr.lube now)
He came back and said we should give us a paper and bring it to the MPI.
That was done.
There was no information. There was no detail.
My subscription was over even though I had signed up for the Winter Tire program.
My situation was heard by going to Autopack.
The rims are over $ 2000 on the tires they put in without asking me or letting me know.
I don't even know the word rim, but how does a rim fit in my car and its price is over $ 600.
I visited the MPI too and said they had to solve it in Mr.lube.
I have been to Mr.lube three times to complain.
They blame only my fault for continuing to sign.
They said They do not need to give the consumer any detail or information.
I'm paying $ 2000, are they really not responsible for giving consumers information and details'
I noticed now. *** I didn't know about cars and I was an immigrant.
***
I only met a guy who sold me a tire on my third visit.
***
His attitude and manner of conversation shocked me.
He *** kept changing my words that I was not a manager.
***
Everything was recorded. What he tells me is full of *** and nonsense.
There are so many multinationals in Canada.
***.
It's hard to say that it happened in a big company, not an individual named Mr.lube.
***
Product_Or_Service: Winter tire +rims
Account_Number:
Refund I broke the wrong contract and no longer want to receive any services from Mr.lube. I ask them for a refund. I will bring this tire back.
WE have since came to the agreement that there was a miscommunication on both parties *** and have done a full return and refund of the purchase
The morning of Jan 8 2020 I traveled to Mr Lube located at 2051 McPhillips to have an oil change service done on my 2018 Volkswagen atlas. What I thought was going to be a fast, reliable, convenient, competitively priced service became nothing but a negative experience. The service took longer than expected. The technician Ralph was aggressively up selling me on services that I didn't want to purchase. He even offered to give me more discounts on the oil change if the bought into the services he trying to up sell me on because I was the same*** as him. I politely declined their advances but they seemed irritated that they couldn't up sell me. After the service was done I paid $198 and went home and parked my vehicle in my garage. I work a midnight shift. when It was time to leave for work(10pm)I backed out of my garage and noticed a puddle of oil on the floor of my garage. This alarmed me very much and I stopped my vehicle and shut off the engine. I checked the dipstick of my and noticed there was not any oil left and oil leaking at the bottom of vehicle. No engine oil can cause engine damage. I was not able to go to work and as well as my wife because this is my only vehicle and only means of transportation. My wife and I both lost income that day for a mistake that Mr Lube created. The Phillips location was closed and and I couldn't contact them until the following day. I had purchase engine oil from *** that night and spent $80 just so that my engine wouldn't be without oil while I took the risk to drive to Mr Lube in the morning. I called the store as soon as they opened and told them what the issue was and was heading down there ASAP. I told them I wanted a refund but all they could do was redo the service which I agreed because I wanted the Oil leak to stop. According to them the cause of the leak was a faulty o ring and replaced it. They agreed to refund the $80 I spent and took a copy of the receipt.
Product_Or_Service: Oil change
Order_Number: ***
Account_Number:
Refund I am asking for a refund of $198 because of the inconvenience they caused. They can't replace the income my wife and I lost and I don't expect them too. I want my money back for the ***, unsatisfactory service they provided me that initial visit. I put my trust into their company because they advertised as warranty approved service but they did not provide that to me. I do not know if there is any internal damage done to my engine due to lack of oil.
As was explained to the customer at the time when they did return for the leaking filter that we do not compensate for inconvenience. During the initial service all of our in store quality check where performed and passed. The issue was a faulty gasket that failed after the fact on the oil filter and was not caused by any incompetence on our part we do use OEM grade filters from a reputable supplier so this is not a normal occurrence. We redid the oil service the next morning as soon as we opened with no charge and have agreed to refund the customer the money spent on oil purchased to top up the vehicle. We do apologize for any inconvenience this has caused.
Update as of Jan 24th 2020. I have not received the refund for the $80 I had purchased for the oil that night of Jan 8 2020. When I had arrived at the Mr lube location on the morning of Jan 9 2020; I directly dealt with the area manager ( Chris ***) And I informed him of the oil/supplies that I purchased the night before. I told Chris I wanted a refund for the initial service but he said he couldn't do that. However Chris said to me that the oil/items were refundable and what he needed was a copy of my receipt/proof of purchase and my mailing address.Chris mentioned he was the person that issues refunds and he would be mailing it out within a week. It's now has been close to 2 weeks and I haven't received a refund for hrs $80 that I Chris agreed to refund.
When I asked how long of a wait for the refund for the additional oil purchased, I was told within a week and would handled directly by Chris ***. Chris set the expectations and now it's been over 2 weeks. If you informed a customer that you will be doing something within a certain time frame , that customer is obviously going to take your word for it. If I was informed that it would take longer than I would understand. I waited patiently long enough. If they have wrong contact information they can contact directly through email (***) and I'll provide my contact info. I'm taking this complaint as a serious matter because there could of been serious damage done to my vehicle. If I had not noticed the oil leaking and continued to drive, this would be a bigger issue. *** let's see how promptly they reply back and Inform me WHEN I will be receiving the refund for the additional items I spent for the INCONVENIENCE they caused.
I do apologize for the delay there was a clerical error on our part that caused the delay for you refund. I have verified that this has no been processed and the check has been sent out through ***. Once again I do apologize for all delays in getting this out to you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Update as of Feb 24 2020
I have yet to receive the refund check in which the area manager (Chris ***) has informed me via phone call on Feb 7 and that It would mailed out. He gave me some *** clerical reason of why it was not sent out. It has been another 2 weeks and I am still waiting.
Hi
I had given up hope that they would send me the cheque. I had checked over the weekend and surprisingly the cheque was there.
Regards
Jhunnel
Took car for oil change on Aug 22/19. On the way home car overheated. Problem was antifreeze cap was not put back. Overflowed and made mess of engine. Called Mr. Lube. Manager came and replaced antifreeze. Told me to return next day for "detailing" of engine. Manager offered me $25 off next visit with this vehicle. Weren't happy with response. Sent email to Mr. Lube customer service. Reply was they would contact supervisor. Supervisor called, stated he would send a letter and $50 gift card within the next month. After 7 weeks there was no contact. Sent another email to customer service. It is now over 2 months from the oil change. Main concern was having a letter from Mr. Lube accepting responsibility for their mistake in case additional problems would arise with my car. This is extremely poor customer service.
Other (requires explanation) We would like to get the letter and the gift card that was promised by the supervisor.
We do apologize for the mistake in how this has been processed we have admitted to the error and it has since been corrected. We have now sent out both the apology letter accepting our original mistake as well as have increased the Gift card Value being sent out to $100 as to apologize for the time delay in which the was handled. Once again we here at Mr. Lube are sorry for all the delay and inconvenience.
Yes we consider it closed. Thank you for your assistance.
The sign on their building says "Synthetic Oil Change $69" However they charge 84.99. Then claim that the sign belongs to*** next door. From driving by or stopping in one would have no way of knowing this.
Dear Delmer***
On behalf of Mr. Lube Winnipeg, I want to extend my sincerest apologies for the negative experience that you had at our St. Anne's Location because of the layout of the sign pilon that we both share.
I realize sign located on the corner of St. Anne's Rd & Fermor can be a little confusing at times. Unfortunately, the fact that we share a sign with *** is out of our control. The sign that you saw for a synthetic oil change for $69 belongs to ***. I know the colors that both stores use is somewhat similar. However, if you look above the sign that says $69 synthetic oil change, it is clearly stated that the sign belongs to ***. However customer retention and service is our main focus at Mr. Lube if you would like to speak with a manager, I would be more then happy to talk further with you to see if we can come to a common understanding, and I would be willing to work with you to come to a conclusion that works for both of us. I understand your frustration with the sign that doesn't belong to us causing some confusion.
At Mr. Lube Winnipeg, we pride ourselves on giving our 100% every day to ensure that our customers' needs are being met. I know that we have let you down, and for that we are very sorry.
I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
Sincerely,
Tysen ***
Area Manager
Mr. Lube Winnipeg
On On April 15th 2019, a 2007 Ford Fusion was serviced at Mr Lube on 640 St James St. Many things went wrong and was told I would receive a refund for everything except the oil change. The grand total was $514.00 minus standard package at $49.99 and oil treatment 24.99 plus tax. Which works out to $84.73. My refund should be $429.27. I did receive a chq for $363.98. The reason I'm looking for assistance is, the Managers at the St James have been giving me the run round. They knowledge that they made a error and would correct it with a refund. Winnipeg Corporate office got involved which helped to push for our refund in the wrong amount. I have my bill, a picture of a credit for the amount of 420.31. There is a discrepancy of 8.96. I don't know if someone can't count correctly. I am now asking for a full refund of $514.00. This has been a long process to get back what Mr Lube said they owed me. A chq for 150.11 makes up the difference.
Thanks in advance
Shannon
Order_Number: Transaction # ***
Account_Number: invoice #
Refund Full refund amount of $514.00.
We will issue a check for the difference owed of $65.29
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree with the response from Mr Lube. For all the times we went to the St James location, they wasted my gas and time. Both managers and Tysen lied to us in regards to the refund. I fully think for this matter to be resolved, the total remaining amount needs to be issued. Thanks!
The customer had originally agreed/paid for the service rendered (there is a screen facing the customer with the service and total at all times). After the oil change there was a concern about the work done/price. Mr. Lube does not feel as though we had done anything wrong. That being said out of customer good will we offered to refund part of the invoice total. At this point Shannon has turned down the offer and we will consider the claim closed.
I Shannon *** except the refund Mr Lube agreed to pay at $65.29.
Thanks
Shannon
They sold my wife new tires, charged her $280/tire. When she got home I called and found out I could have gotten the same tires installed at my local garage for under $400, not the $1220 they charged her. Called the manager who told me this was a reasonable charge, that they were a 'premium service establishment', and that I could not get tire for this price, that I was not accounting for delivery charges. So I called a ***, who would sell me the tires for $80 each and deliver them to my house for free. Told the manager this, his reply was that charging me $200 per tire for installation was a standard charge for a 'premium service facility'.
Product_Or_Service: New Tires
Order_Number:
Billing Adjustment Refund the difference for the tires only, amounting to the difference between the $1119.96 they charged my wife and whatever tire wholesaler I would have dealt with.
I have in contact with the customer, hopefully we can come to an understanding on the pricing issue.
Customer will be away from Nov 11 - Nov 17 2018. Will be resolved the week after.
The business representative did contact me before I went away on holidays from Nov 9-17. Scott (the representative) told me he would leave a message while I was away, and I would contact him when convenient. Mr. Lube stated in their response to the Revdex.com that they would contact me the week of Nov 19-23. That was not discussed with me, and that absolutely has not occurred.
On July 20, 2018 at 8:54am, Kelly *** came in for an oil change and purchased a set of Westlake tires without an appointment. Our posted and advertised price of $279.99 each includes mounting, balancing and are protected by a limited lifetime road hazard warranty. The service was also discounted an extra $200 below our normal price with coupons, bringing the tire total to $919.96.
She was back on the road with oil change and new tires at 9:33am and did not need to reschedule any part of her day. There is no scenario in the auto service industry comparable to this level of prompt service.
Mr. may not see the inequality in his criticism of our 40 minute complete service vs online wholesale pricing.
The resolution Mr. seeks is to find a difference between our $1119.96 ($200.00 in discounts that were applied) bringing the total for the tires to $919.96 and a 40 minute service compared to the lowest online wholesaler price of $400 + mount + balance + install option of which the final total was not provided. The latter is an option which would still require days of coordination, hours of price comparison, days of shipping, and weeks of waiting for an appointment show a sharp contrast and seems too far off of what was performed to call it equal.
Thank You
Scott
(The consumer indicated he/she DID NOT accept the response from the business.)
*** I asked that the difference in cost between what they charged my wife for her tires and what I could get the tires for in the open market be refunded. I expected compensation only with regards to the cost of the tires themselves. I had no expectation that they would refund the installation cost (that would be the mount + balance + install option) of the tires themselves. If they applied a $50 discount to each tire that is great. They owe me less. His suggestion that a*** human being would not be willing to wait 3-4 days to receive the tires they ordered on line and would not be capable of finding someone to install them in a shorter time period than a few weeks is*** especially if it meant a savings to the consumer of over $700. ***
*** I had tires installed on my truck and an oil change done at the same time for less money than they charged my wife for the mount + balance + install option, and in a quicker turn-around time. My truck tires were on 20" rims and I was charged significantly less for those tires than my wife was charged for hers. ***
The sales representative from Mr. Lube called and talked to me on November 8th for 3 minutes. He said he would call me early the following week (November 12-16), and he did not. He told the Revdex.com that he would be in contact to resolve the case the week of November 19th. He did not contact me. In fact, with the exception of the initial 3 minute conversation, I have had no contact from the business in question. ***
This dispute has not been even remotely resolved to my satisfaction.
On January 6, 2018 my wife had an oil change performed on our 2008 Honda Accord at Mr. Lube on Sterling Lyon Parkway. After approximately one month and 4000km of driving an engine warning light appeared. As she was out of town at the time she proceeded to the nearest repair shop in Treherne Mb. *** then performed diagnostics and found the engine oil level to be extremely low. They traced the source of the oil leak to the gasket of oil filter. The mechanic determined the oil filter was either defective or installed improperly and also noted an engine knock upon refilling the oil. I then initiated contact with Scott *** of Mr. Lube who had me bring the car to a shop of their choosing for diagnostics as well as deliver to Mr. Lube the oil filter in question for inspection and testing by the Mr. Lube supplier, ***. Scott also indicated we should rent a car while the investigation was underway as our car would no longer perform in a reliable manner. On a weekly basis I called the Mr. Lube store for a progress report and was assured with each call that my rental would be paid for and that the repairs to the car would be covered as soon as *** completed the testing on the oil filter. On March 19, 2018 I again contacted Mr. Lube, this time to seek a progress payment for the rental car expenses I had incurred to date. On March 21, 2018 Scott *** of Mr. Lube informed me that the filter was not defective as tested by *** and that Mr. Lube would not be compensating me for my rental car or the damage to the cars engine. I then asked Scott for my oil filter as well as the report issued by ***. He declined on both counts however, reconsidered and decided I could have my oil filter. The facts of the case are that the oil filter did not perform for 90 days or 5000km, the service interval recommended by Mr. Lube and therefore Mr. Lube should be required to compensate me for all expenses related to my botched oil change. Should it be required I can provide photos, filt
Product_Or_Service: Automotive service (oil change)
Other (requires explanation) A fair resolution to the situation in question would be full compensation for the cost of service at ***, the cost of the rental car from the date of the incident until completion of work on the Honda Accord, and the cost to repair the Honda Accord.
We have done all of our due diligence in regards to the customer concern. We have spoken to the Ford mechanic at the Treherne dealership. The mechanic stated to us over the phone which is supported by his invoice document that the oil drain plug was tight and the oil filter was tight. The customer had dropped off the oil filter back to us so we can have it returned *** for testing.
*** did a Air Pressure Test and Impulse Pressure Test.
The Air Pressure Test is very basic test where the oil filter is pressurized to 90 PSI with air and submerged into water; any leakage will create easily detectible bubbles in the water. The oil filter in question did not leak.
The Impulse Pressure Test is a more severe computer-controlled test, where the oil filter is filled with oil and pressure is varied from 0 to 100 PSI once per second for one thousand continuous cycles. To pass this test the filter must be free of any detectable leakage. The test results show the oil filter performed properly, did not leak, and met the engineering specifications for this product.
Our camera systems show that oil was put in the car and our double checks where done properly completed. A Red Seal mechanic at a Ford dealership has stated that our work was done properly and the manufacturer of the oil filter have run all of their tests and the oil filter passed all tests show no signs of leakage. Customer also stated to me that there was no oil stains where they usually park their vehicle. The oil filter has been returned to the customer
At this time Mr. Lube will not be covering any expenses as our workmanship was done properly.
(The consumer indicated he/she DID NOT accept the response from the business.)
***
I would like to take this opportunity to thank the Revdex.com for promptly and diligently investigating this oil change gone wrong. The Revdex.com offers consumers and corporations a trusted venue to settle disputes without needlessly occupying our judicial system. Unfortunately this venue cannot perform as intended unless the *** party takes responsibility for their actions or lack thereof. In all cases, the Revdex.com, at the very least affords consumers the opportunity to see how a corporation treats its clientele in the event of their service falling short. Although I don't believe Mr. Lube (Husaro Enterprises) deliberately botched my oil change, the facts of the matter are clear. Mr. Lube performed an oil change. In less time and in less kilometers than what Mr. Lube prescribes as a service interval the engine of the car suffered catastrophic damage. The photos taken at the time clearly depict oil leaking from the oil filter Mr. Lube failed to install correctly. It was proven that the oil could have only leaked out from the improperly installed filter when the Red Seal mechanics working at the Ford dealership replaced the filter Mr. Lube installed and the leaking immediately stopped. Mr. Lube's area manager did provide the Revdex.com with a comment on Mr. Lube's behalf. He stated that the drain plug was tight and the oil filter was tight. This statement is true and has never been a point of contention however, what the area manger omits from the invoice document he so eloquently cited, is a note stating warped oil filter seal. The warped oil seal is categorically the cause of the engine failure (A photo of seal was also provided). The area manager also alleges that a Red Seal mechanic at the Ford Dealership stated Mr. Lube's work was done properly. This statement is in direct contravention to the numerous conversations I've had with the Ford Dealership. How could Mr. Lube's work have been done properly if the oil filter does not maintain its seal? *** In the last six years we have had a minimum of 31 services performed by Mr. Lube. It saddens me that the loyalty we extended to Mr. Lube is not reciprocal. ***
Thanks,
Mike
After approximately 3000kms of use, the engine failed due to the oil filter being absent. Mr. Lube was the last point of contact with the engine.
22.04.17,I brought my 2004 Toyota Echo for an oil change. Invoice #***. Approximately 3000kms later on 15 November, 2017 the car stalled. Upon collection by the tow service, we were able to look underneath, and could see that the oil filter was gone. Initially it seemed as if Mr. Lube was going to be reasonable about accepting responsibility, but they have since decided that they could have had no fault in the matter regardless of the fact that no person has touched the engine since their service. My initial contact immediately began to price used motors for the vehicle, yet it took an entire week of repeated calls, questions, personal visits, emails, and provision of pictures and details before they decided that they were blameless.
The motor failed due to the missing oil filter. *** Their contention is that persons unknown are more likely to have tampered with an oil filter that is mounted in a shielded area, underneath a small car with little ground clearance. I would like them to replace the engine they are responsible for destroying, and cover the towing costs, and interim transport costs.
Contact Name and Title: Scott *** Area Manager
Contact Phone: 2042543293
Contact Email: ***
We are currently working with the customer to find a proper resolution will update when a resolution has been reached
(The consumer indicated he/she DID NOT accept the response from the business.)
Whatever the reason for the oil filter being missing, Mr. Lube was the last point of contact with it. I understand that the manager believes that it is unlikely that failure for whatever reason would take that long to manifest, but failure of some sort did occur. There is a claim that their technician checked the road, but we were told that they hadn't when we retraced the route. They neither contacted my wife who was driving the vehicle at the time, nor the towtruck operator. A video would be unable to show a faulty filter, crossthreading, or the foot-pounds used to install the filter. Was the installer a certified mechanic, or an apprentice? Does Mr. Lube enforce a three month service interval because their filters have a short life expectancy? There also seems to be internal conflict as I received a call from Scott, asking for copies of the invoice, stating that they were looking to clear up the situation.
Dear Mr.,
Regarding your latest questions- we use a trusted, mainstream brand of oil filters from Service Champ one of the largest automotive products companies in the world, and have had no prior issues with any of their products. If we knew the filter was faulty we could comment on the reasons for your filter not being on your engine. Since my Assistant Manager's and your efforts to find the missing filter were not successful, we have only our camera footage and our invoice showing the correct filter was installed properly.
We are striving to reach a suitable solution for this issue. We have reached out- offering to show you our camera footage to remove your doubts about the accuracy of our service. Our Area Manager, Scott was asking you for your invoices related to your expenses regarding the engine replacement. The bill we received from Midas detailed the replacement of the engine at $700 plus $1180 labour and machining the flywheel for $150 for a total of $2030.00. These were the only charges on that invoice related to the issue at hand. The bill you submitted for reimbursement totals $3654.12, as additional maintenance services were performed which were not necessary to replace an engine. Currently, we have not been given any other option to solve this matter short of fulfilling your request for us to pay for your *** bill, towing and taxi fares. We would like to explore any other options you may have.
Regards,
Josh ***
Manager
Mr. Lube 640 St. James St.
204-783-5823