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Huskey Bus and Transportation

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Reviews Huskey Bus and Transportation

Huskey Bus and Transportation Reviews (2)

Initial Business Response /* (1000, 6, 2015/11/16) */
I have an email from this customer confirming how many buses she wanted and what time she wanted themI even emailed her the day before but she did not respondI sent our buses up there and then there were *** *** buses there to get
themWe were never informed of cancellationAs long as we get a call prior to buses leaving it would have been okay since I would not have had to pay the driver and for fuelHowever, she did not contact my business to cancel and the buses were sent

Initial Business Response /* (1000, 10, 2015/10/28) */
This is the first time we have heard about this complaintI am the owner and my administrative assistant actually wrote the refund check and is filing this response with meThe lady paid a down payment for a bus trip but the company policy
says that the fee has to be paid in full at least two week in advanceWe contacted her two weeks out and she did not pay the bill in full so we cancelled the tripOur policy is that if the full fee is not paid days in advance there is no refund but we were being generous and refunded all that she had paid minus $for an administration feeThe refund check was written on 09/16/and she cashed it that day
Initial Consumer Rebuttal /* (3000, 17, 2015/11/09) */
I'm responding to the letter that I received that was responding to my complaint on Huskey bus services
As I previously stated I did receive a check back in the amount of $& yes I cashed it the same day that I received it, But as I stated to the owner ( *** ***) after he contacted me that there is still $missing ,he told me to get my receipt & tracking numbers together & give him a call back & that was on Thursday October 29th & I contacted him back on Monday November 2nd at that time I let him know that I had what I needed, he seemed shocked & told his daughter (*** ***) to pick up the phone & when she picked up he was so angry that he slammed the phone in my ear*** told me to send her the front & back copies of the receipts so they can see if they applied it to something else by mistakeI did that & didn't hear anything else from them until I emailed *** back on Wednesday November 4th but she said she hadn't received anything from me at that time I tried to resubmit it & stull haven't heard anything, so at this time the situation still isnt resolved
Final Business Response /* (1000, 21, 2015/11/13) */
We only received one check and provided a refundWe can find no other payment and asked the customer to provide information on that payment

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Address: 1 Cave Industrial Dr, Festus, Missouri, United States, 63028-1180

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