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Husney Landscape Reviews (1)

The following will serve as our response to the complaint filed by Mr*** *** regarding his June 8th service call by our technician *** ***. Special arrangements were made by our Service DeptScheduler (*** ***) and our Technician (*** ***) to meet Mr***'s scheduling
needs due to his work scheduleHe needed a 7:a.mservice call, which we accommodated for him
*** arrived promptly and provided service for him, which included replacing a maxipaw sprinkler head with a rotorThe maxipaw head has been updated at least twice since that head was initially installed (by others)Heads are made more efficient, providing better coverage and less leakingThe cost of this head is $
*** is not a technician and so when Mr*** called, she put him on hold to inquire why a different head was put in place of the old worn out oneAfter getting an explanation from a tech, she repeated the information to Mr*** about the efficiency of the latest headWhen he stated that now his heads "didn't match", she joked that they weren't in a fashion showWhen she realized he found that statement offensive she apologized and stated she didn't mean to offend him, she was just trying to be funny
Since there was not a problem with the actual head and was more of a "look" Mr*** preferred, our office determined it should be a service call to come back and replace with his older head, which he stated he had an extra one in his garage and would have had *** use that one
Since then, *** *** has made the determination that we should just go back out and replace the head with the one he wants and has, but we received this complaint instead
Regards,
*** ***

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