Complaint: [redacted] I am rejecting this response because:The refund was sent through by the business on February 24thWe were told it would take up to business daysIt has been well over the business days, business days to be exactI do not feel they are doing enough on their part to correct this problemI have asked for contact from the person in charge and all I have received is rude and unprofessional emails in responseIf there is an issue with their card processing then I would like the refund by checkThey can then cancel the card refund when the check is issuedI have allowed more than enough time for the refund to be processedThey did not seem to have credit card processing issue taking the money from my son's account immediately Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Hi [redacted] , you requested a refund with [redacted] on 9/4, and he processed it that dayAttached is your refund confirmationLet me know if you've got any other questions, thanks :) [redacted] Owner Hustle Paintball, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just want to say that before I ordered the products I wanted, I emailed them asking if they were in stock so I knew I would not have to wait longThey said they were in stock and after placing the order they sent me a confirmation saying everything shippedThey only shipped part of my order without saying anything or letting me know that some of the products were supposed to be shipped to me from another companyThose items never cameAfter waiting a week and not getting them they tell me they are unable to get ahold of that company and that I have to waitI waited another week and still nothing came not even a shipping confirmationSo I keep contacting Hustle Paintball on a daily basis asking for info and after a few days asking for a refundThey kept telling me that my package shipped and I would have to wait until I received it then ship it back to get a refundI asked for a tracking number and they gave me an invalid tracking numberI finally contacted the company that they said shipped the package to me and they told me that it never shipped and it was out of stock and might take up to months before its back in stockThey said there was no reason why I shouldn't have been able to get a refund and that they contacted Hustle Paintball right away letting them know thisEven after calling Hustle Paintball out on their lies they still refused to refund me until I filed a complaint here with the Revdex.comIts clear to me now that they live up to their name as they tried to "hustle" me out of almost $Be very careful ordering from these peopleI know I won't make that mistake again
Complaint: [redacted] I am rejecting this response because:The refund was sent through by the business on February 24thWe were told it would take up to business daysIt has been well over the business days, business days to be exactI do not feel they are doing enough on their part to correct this problemI have asked for contact from the person in charge and all I have received is rude and unprofessional emails in responseIf there is an issue with their card processing then I would like the refund by checkThey can then cancel the card refund when the check is issuedI have allowed more than enough time for the refund to be processedThey did not seem to have credit card processing issue taking the money from my son's account immediately Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Hi [redacted] , you requested a refund with [redacted] on 9/4, and he processed it that dayAttached is your refund confirmationLet me know if you've got any other questions, thanks :) [redacted] Owner Hustle Paintball, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just want to say that before I ordered the products I wanted, I emailed them asking if they were in stock so I knew I would not have to wait longThey said they were in stock and after placing the order they sent me a confirmation saying everything shippedThey only shipped part of my order without saying anything or letting me know that some of the products were supposed to be shipped to me from another companyThose items never cameAfter waiting a week and not getting them they tell me they are unable to get ahold of that company and that I have to waitI waited another week and still nothing came not even a shipping confirmationSo I keep contacting Hustle Paintball on a daily basis asking for info and after a few days asking for a refundThey kept telling me that my package shipped and I would have to wait until I received it then ship it back to get a refundI asked for a tracking number and they gave me an invalid tracking numberI finally contacted the company that they said shipped the package to me and they told me that it never shipped and it was out of stock and might take up to months before its back in stockThey said there was no reason why I shouldn't have been able to get a refund and that they contacted Hustle Paintball right away letting them know thisEven after calling Hustle Paintball out on their lies they still refused to refund me until I filed a complaint here with the Revdex.comIts clear to me now that they live up to their name as they tried to "hustle" me out of almost $Be very careful ordering from these peopleI know I won't make that mistake again
This buyer has been refunded as we have been experiencing issues with our shipments