Hutch Construction

To Whom it May Concern, Blue Sky Photography is a small, friendly, family owned, boutique styled portrait and event photography studio located in Wappingers Falls, NY since We have photographed more than one thousands weddings and to this day - we still love what we doIt is always our gaol to meet or exceed our clients expectations and [redacted] was treated with the sameIn fact, one could argue that we went above and beyond that which we were contractually obligated Included with this response is a copy of our contract with [redacted] If any portion of our response be made available to the public, or if any portion of [redacted] ' [redacted] complaint be made available to the public, the above referenced contract must be shared in it's entirety and not separated from our response or her complaintWe believe her complaint is libelous in nature, because it is void of facts, is misleading to the general public and carries the potential to cause monetary damages to Blue Sky Photography if made publicWe are forwarding copies of all corespondents, past and present, to our lawyers [redacted] located in [redacted] is strongly advised In her complaint, [redacted] claims that a large and inconsiderate amount of time elapsed after her wedding without any communication between usThis is incorrect and a gross misrepresentation of fact [redacted] and I talk often, in fact, I talk to her more often than any other client we've had in the last five yearsMoths have passed wherein I spoke to her almost every week, sometimes twice a dayI receive text messages and emails from her at all hours of the day, day or night, seven days a week, and I do respondIn early late November / early December, approximately business days after her wedding, I received a phone call from [redacted] and she was emotionally upsetShe stated to me that she was receiving immense pressure from family members to see her wedding photos and to get her Thank You Cards out in time for the holidaysI immediately sympathized and understood what to doAlthough out of sequence and an unorthodox business practice, I invited her to our offices in Wappingers Falls where we spent almost two hours going through all her wedding photos and designing her Thank You CardOne hundred Thank You Cards w/ envelopes were delivered to her house on December **, Impossible to do if we were not communicating like she claims Also in her complaint, [redacted] states that her wedding took place on October **, 2015, and she is correctHer accusation that we were "well beyond the days" and that it took "weeks or months" before she received her online hosting is a gross misrepresentation of factThirty business days after her wedding she received her online hostingThat was January There were a total of only business days between October [redacted] and January *, because the studio was closed consecutive days for Veterans Day, Christmas, New Years, ThanksGiving, as well as all weekends between October [redacted] and January *The studio is also closed for the entire month of January each and every calendar year - a fact duly noted in our contractSee contract, page 2, paragraph tilted PROOF REVIEWAlthough not contractually obligated to perform, we did reimburse [redacted] the $she felt she was owed as a gesture of good will [redacted] statement that the rehearsal dinner photos were supposed have been included on her Flash Drive of images is a statementThere is no contractual agreement between Blue Sky Photography and herself to provide photographic services the night before the wedding or to provide those images on a Flash DriveThe timeline for how this came to be was that, months after contracts were signed, we received a phone call from [redacted] requesting photographic services at her rehearsal dinnerWe agreed to perform those services as a gesture of good will and at no cost to her, because she was already a clientThe photos from her rehearsal dinner were made available to her via a download over the internet, which is what we verbally agreed to do [redacted] has all of her wedding photos and her rehearsal dinner photosShould [redacted] read our response in it's entirety, we suggest coping your download to your Flash Drive - whereby solving the problem you claim to have The most alarming accusation in [redacted] 's complaint is the one in which she suggests there are multiple albums owed to her, each costing $She's claiming she's owned two parent albums when in fact, she only ordered one [redacted] order one Bride & Groom album and one parent albumShe approved the design and layout for her Bride & Groom album on March **, It was delivered to her house eight days later on March **, She approved the design and layout of the parent album on March **, We expect it will be delivered to her house later this week [redacted] claims we are well beyond contracted delivery deadlines, but she is making an incorrect statementSee contract, page 3, paragraph tilted ALBUMSThere it clearly states that Blue Sky Photography is granted 15-weeks to design an album and another 10-weeks for it to be produced after the layout has been approved by the clientIt is true that Blue Sky Photography will have designed and produced two albums for her in less than weeks - we think that's amazing turnaround time and we don't know why she'd want to complain [redacted] claims we didn't communicateNot including her text messages or phone calls, we communicated by email on 10/**, 10/**, 12/*, 12/**, 1/**, 1/**, 2/*, 3/ [redacted] three times, 3/**, 3/ [redacted] four times, 3/ [redacted] three times, 3/ [redacted] three times, 4/*, 4/7, 4/**, 4/ [redacted] six times and lastly on 4/**We communicate with [redacted] all the time We have expressed to [redacted] many, many times that we do not make any products in houseThey are all produced by a third party vender whose timeline on deliverables we cannot be held accountable Lastly, it's worth mentioning that we were completely shocked when we received this complaintSo much in fact, that I spoke to MrPellerin over the weekend and he was unaware his wife had filed this complaint or that she was asking for a refundHe and I agreed, that this matter would be stricken from the records and that it would never be made public [redacted] 's request to return the album in her possession and to a refund is denied

After repeated requests for decorum and civility went unanswered, Blue Sky Photography make the decision to ignore [redacted] ***'s advances, because he was exhibiting rude, hostile and vulgar behaviorHe would call at unorthodox times of the day, yell and send more five to six text messages a day - simply to vent his frustration and attack usIt was at that time that we made the decision to speak to him only through a mediator (thank you to the Revdex.com for helping)As to the substance of his complaint - it should be noted that [redacted] approved his albums via email on February [redacted] at 5:21pmThey went into production about five days laterWe informed [redacted] that Blue Sky Photography uses a third party vendor to create albums and that we do not make them in house - we have zero control over turnaround times and production schedulesThis information was shared with him via text message, phone call, email and it's also located in our contract - which the Revdex.com has a copy of [redacted] ***'s album shipped today (May *** 2017)We have included a copy of the tracking number for reference and discussionBlue Sky Photography will uphold the agreement in place - which is that [redacted] and family will receive a refund equal to the costs of these albums which we delivered in an untimely manorWe maintain the position to only speak to [redacted] through mediator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHowever, if we do not receive our parents album, owed to us, another complaint will be filed Sincerely, [redacted]

We spoke to the customer on May [redacted] and *** We also texted him over the course of the weekend to update him on the delivery status of his albums and included those email correspondence as proofWhere or why he found it nessasary to file another complaint with the Revdex.com is beyond my comprehensionThe client has one album in his possession (that arrived on Friday), the second was delivered to our studio by mistakeWe immediately notified the client, made the necessary corrections, and resent it to his address on fileThe UPS store ID is [redacted] **The receipt ID is [redacted] We expect the package will arrive tomorrowAs previously stated, once we have the receipts for these albums, we will make a copy of them and send them to the client with a refund for the same amountBlue Sky Photography considers this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Why? Because we paid you in full over three years ago and since then you've ignored us and lied over and overSadly enough it took numerous Revdex.com complaints and a threat to take you to small claims court to get you to act accordingly as per the contractYou should hang your head in shame as a "business" and a person in generalWhen we receive our second album, I will cease all complaining......to Revdex.comAlso, may I ask the total of the refund, so I have it for my records? Thank you, kindly!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

After repeated requests for decorum and civility went unanswered, Blue Sky Photography make the decision to ignore [redacted]'s advances, because he was exhibiting rude, hostile and vulgar behavior. He would call at unorthodox times of the day, yell and send more five to six text messages a day -...

simply to vent his frustration and attack us. It was at that time that we made the decision to speak to him only through a mediator (thank you to the Revdex.com for helping). As to the substance of his complaint - it should be noted that [redacted] approved his albums via email on February [redacted] 2017 at 5:21pm. They went into production about five days later. We informed [redacted] that Blue Sky Photography uses a third party vendor to create albums and that we do not make them in house - we have zero control over turnaround times and production schedules. This information was shared with him via text message, phone call, email and it's also located in our contract - which the Revdex.com has a copy of. [redacted]'s album shipped today (May [redacted] 2017). We have included a copy of the tracking number for reference and discussion. Blue Sky Photography will uphold the agreement in place - which is that [redacted] and family will receive a refund equal to the costs of these albums which we delivered in an untimely manor. We maintain the position to only speak to [redacted] through mediator.

To Whom it May Concern,   Blue Sky Photography is a small, friendly, family owned, boutique styled portrait and event photography studio located in Wappingers Falls, NY since 2002. We have photographed more than one thousands weddings and to this day - we still love what we do. It is always our...

gaol to meet or exceed our clients expectations and [redacted] was treated with the same. In fact, one could argue that we went above and beyond that which we were contractually obligated.    Included with this response is a copy of our contract with [redacted]. If any portion of our response be made available to the public, or if any portion of [redacted]'* complaint be made available to the public, the above referenced contract must be shared in it's entirety and not separated from our response or her complaint. We believe her complaint is libelous in nature, because it is void of facts, is misleading to the general public and carries the potential to cause monetary damages to Blue Sky Photography if made public. We are forwarding copies of all corespondents, past and present, to our lawyers [redacted] located in [redacted] is strongly advised.   In her complaint, [redacted] claims that a large and inconsiderate amount of time elapsed after her wedding without any communication between us. This is incorrect and a gross misrepresentation of fact. [redacted] and I talk often, in fact, I talk to her more often than any other client we've had in the last five years. Moths have passed wherein I spoke to her almost every week, sometimes twice a day. I receive text messages and emails from her at all hours of the day, day or night, seven days a week, and I do respond. In early late November / early December, approximately 20 business days after her wedding, I received a phone call from [redacted] and she was emotionally upset. She stated to me that she was receiving immense pressure from family members to see her wedding photos and to get her Thank You Cards out in time for the holidays. I immediately sympathized and understood what to do. Although out of sequence and an unorthodox business practice, I invited her to our offices in Wappingers Falls where we spent almost two hours going through all her wedding photos and designing her Thank You Card. One hundred Thank You Cards w/ envelopes were delivered to her house on December **, 2015. Impossible to do if we were not communicating like she claims.   Also in her complaint, [redacted] states that her wedding took place on October **, 2015, and she is correct. Her accusation that we were "well beyond the 45 days" and that it took "weeks or months" before she received her online hosting is a gross misrepresentation of fact. Thirty business days after her wedding she received her online hosting. That was January 7. There were a total of only 30 business days between October ** and January *, because the studio was closed consecutive days for Veterans Day, Christmas, New Years, ThanksGiving, as well as all weekends between October ** and January *. The studio is also closed for the entire month of January each and every calendar year - a fact duly noted in our contract. See contract, page 2, paragraph tilted PROOF REVIEW. Although not contractually obligated to perform, we did reimburse [redacted] the $100 she felt she was owed as a gesture of good will.   [redacted] statement that the rehearsal dinner photos were supposed have been included on her Flash Drive of images is a false statement. There is no contractual agreement between Blue Sky Photography and herself to provide photographic services the night before the wedding or to provide those images on a Flash Drive. The timeline for how this came to be was that, months after contracts were signed, we received a phone call from [redacted] requesting photographic services at her rehearsal dinner. We agreed to perform those services as a gesture of good will and at no cost to her, because she was already a client. The photos from her rehearsal dinner were made available to her via a download over the internet, which is what we verbally agreed to do. [redacted] has all of her wedding photos and her rehearsal dinner photos. Should [redacted] read our response in it's entirety, we suggest coping your download to your Flash Drive - whereby solving the problem you claim to have.   The most alarming accusation in [redacted]'s complaint is the one in which she suggests there are multiple albums owed to her, each costing $400. She's claiming she's owned two parent albums when in fact, she only ordered one. [redacted] order one Bride & Groom album and one parent album. She approved the design and layout for her Bride & Groom album on March **, 2016. It was delivered to her house eight days later on March **, 2016. She approved the design and layout of the parent album on March **, 2016. We expect it will be delivered to her house later this week.   [redacted] claims we are well beyond contracted delivery deadlines, but she is making an incorrect statement. See contract, page 3, paragraph tilted ALBUMS. There it clearly states that Blue Sky Photography is granted 15-35 weeks to design an album and another 10-35 weeks for it to be produced after the layout has been approved by the client. It is true that Blue Sky Photography will have designed and produced two albums for her in less than 8 weeks - we think that's amazing turnaround time and we don't know why she'd want to complain.   [redacted] claims we didn't communicate. Not including her text messages or phone calls, we communicated by email on 10/**, 10/**, 12/*, 12/**, 1/**, 1/**, 2/*, 3/** three times, 3/**, 3/** four times, 3/** three times, 3/** three times, 4/*, 4/7, 4/**, 4/** six times and lastly on 4/**. We communicate with [redacted] all the time.   We have expressed to [redacted] many, many times that we do not make any products in house. They are all produced by a third party vender whose timeline on deliverables we cannot be held accountable.   Lastly, it's worth mentioning that we were completely shocked when we received this complaint. So much in fact, that I spoke to Mr. Pellerin over the weekend and he was unaware his wife had filed this complaint or that she was asking for a refund. He and I agreed, that this matter would be stricken from the records and that it would never be made public. [redacted]'s request to return the album in her possession and to a refund is denied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

While most of what Steve is talking about is false, we did revived ONE of the two albums we paid for over 3 years ago. Yes, during this time I became very frustrated due to paying a LOT of money just to be ignored and mistreated by someone I had known for a long time. It's never easy to watch your wife get so upset because she was never able to show her sick mother our wedding album all because Steve failed to perform his job as he said her would.  As of today 5/**/17 we are still waiting for our second album. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We spoke to the customer on May [redacted] and [redacted] We also texted him over the course of the weekend to update him on the delivery status of his albums and included those email correspondence as proof. Where or why he found it nessasary to file another complaint with the Revdex.com is beyond my comprehension. The client has one album in his possession (that arrived on Friday), the second was delivered to our studio by mistake. We immediately notified the client, made the necessary corrections, and resent it to his address on file. The UPS store ID is [redacted]. The receipt ID is [redacted]. We expect the package will arrive tomorrow. As previously stated, once we have the receipts for these albums, we will make a copy of them and send them to the client with a refund for the same amount. Blue Sky Photography considers this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, if we do not receive our parents album, owed to us, another complaint will be filed. 
Sincerely,
[redacted]