To the best of my memory, I've never spoken to Susie [redacted] at any time during this episode so her remark about my "rudeness" is simply untrue. Their decision to stay at home (off work) was made by them alone and we can't do anything further for these folks...sorry ell us why here...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:This business puts out poor quality work is rude to their customers and cannot even diagnose the simplist defect without making 2 trips. The owner was never available it was always the rude office staff then instead of calling my husband and I back concerning the issue he sends out a condescending letter implying it was my fault 2 technicians couldn't figure out it was a thermostats. It is with great pleasure we've already found an honest educated company that allows you to make appointments and not sit at home waiting for them all day. We should not have had to pay $52.50 but I am sure a company with this type of poor customer service needs the $52.50 more.
Regards,
Susie [redacted]
To the best of my memory, I've never spoken to Susie [redacted] at any time during this episode so her remark about my "rudeness" is simply untrue. Their decision to stay at home (off work) was made by them alone and we can't do anything further for these folks...sorry ell us why here...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:This business puts out poor quality work is rude to their customers and cannot even diagnose the simplist defect without making 2 trips. The owner was never available it was always the rude office staff then instead of calling my husband and I back concerning the issue he sends out a condescending letter implying it was my fault 2 technicians couldn't figure out it was a thermostats. It is with great pleasure we've already found an honest educated company that allows you to make appointments and not sit at home waiting for them all day. We should not have had to pay $52.50 but I am sure a company with this type of poor customer service needs the $52.50 more.
Regards,
Susie [redacted]