Huxford Chiropractic

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***October 20, 2014Revdex.comScountry Road 5, Ste 100Fort Collins, CO 80528Ref #: ***Dear MrPollock,We are responding to the complaint you received
from case # *** on October 15th 2014. This patient was fully informed regarding his/her insurance benefits before proceeding with his/her massage It is our policy to inform any patient of their obligation to the office before proceeding with any treatment.This Patient was given the opportunity to pay for a massage with cash up front and bypassing his/her insurance company This self pay massage would have cost $out of his/her own pocket and therefore would not be billed to the insurance company.It was explained to the patient that if he/she wanted us to bill the insurance company we would have to perform an exam to get diagnostic codes An insurance company can not be billed without having a diagnosisIt was also explained to him/her that he/she had not met his/her deductibleIt was further explained that the insurance company will not pay for a massage but will pay for trigger point therapy, however, they will only pay for minutes per body region that we find a positive diagnosis for This is why the patient paid $for a minute massage and wanted us to bill the insurance company for the remaining minutes of trigger point therapy as there were positive findings in his/her exam that would allow us to bill them for trigger point therapy The patient’s exam took hours not minutes as he/she stated.The patient left the clinic after a minute massage and minutes of trigger point therapy and was very happy with the treatment he/she received.Because the patient insist that we bill his/her insurance and it went towards his/her deductible we are obligated to collect from him/her. On December 11th the patient called the clinic and below is the conversation that was recorded in the patient’s chart by our front office staff person at the time: The patient called today to complain that we were sending him/her statements and demanded that we stop The front office staff person explained to him/her that he/she owed the $b/c his/her ded was not met and b/c miners only will pay up to $per visit He/she told me that we were trying to scam him/her and that he/she was never informed that he/she would owe anything and he/she thinks we should write this off I told him/her that we would not write this off and that the financial coordinator had talked to him/her during his/her first visit about what his/her charges would be He/she was the one that didn't want to do self pay and insisted that we run it thru his/her insuranceHe/she is calling *** himself b/c he/she told me I didn't know what I was talking about and that miners would pay everything Good Luck.We received his/her $check on Feb17th and at this time and did not accept it as payment if full.The patient had a total bill for $He/she paid $and his/her miners benefit paid $This leaves a balance of $We discounted $towards his/her account He/she was sent several statements by mail for the remaining $49.00, however, he/she ignored all of the statements. We continued to send him/her statements and told him/her that we would have to turn this bill over to our collection agency if he/she did not make a reasonable effort to pay this.He/she called again on May 14th and talked to the business office manager and began to yell and swear at her and told her that she didn’t know what she was talking about (This was before she could even say anything to him/her) she was unable to talk to him/her because when she would try he/she would just kept yelling over her and wouldn’t listen. The business office manager had to hang up as he/she was using bad language and yelling as well as threatening her to take this to the Revdex.com if she turned this over to the collection agency He/she called back a few minutes later and the business office manager took the call again thinking he/she would have calmed down, however he/she just yelled and swore again at her, so she hung up the phone once again.The patient’s account was turned over to the collection agency in September of this year.Because the patient insist that we bill his/her insurance and it went towards his/her deductible we are obligated to collect from him/her If the patient had come to us to discuss this situation with a reasonable attitude we may have come to an understanding and been able to resolve this situation without it going to the collection agency Sincerely,Huxford Chiropractic Clinic