Huyett Printing

complaint # [redacted] has NOT been resolvedThe Revdex.com response program would NOT let me respond to the business responseTheir response was completely fabricatedAt NO time did we "kick a door" or any such mannerManagement got belligerent when asked to be moved to another roomThe air in fact DID NOT WORKThe establishment has also attempted to get my [redacted] terminated from his job for being a witness to the rude and inappropriate manner in which we were treated.FULL REFUND

We are sorry that the guest felt this way but what the guest states transpired is not accurate. As soon as the guest informed the front desk agent that the room was hot and air not working the front desk agent apologized and guest was moved immediately to another room no hesitation on front
desk agents part. Maintenance did go into the room after guest was moved and the air conditioner was in proper working order. It was an extremely hot day and it does take a little bit to cool the room down when weather is as hot as it is. Upon check in guests credit cards were declined and we made an exception for guest to pay cash, payment is due at check in not check out. Guest told agent she would get her the cash. I spoke with the guest the next day and let her know that we would be discounting her bill $for any inconvenience that had occurred and reminded her that she needed to come up to the desk and pay the cash she owed for her stay as her credit cards were declined. Corporate advised me that moving the guest to another room was the right thing to do and that I should not have discounted the bill but I did it anyway. Guest wanted more of a discount and actually told corporate she wanted free nights and $off bill. Corporate did not agree with the guest at all. Guests keys got de-magnetized which happens when room key is near a cell phone or near credit cards. Our system has no possible way to demagnetize a key card, it is something that just happens and is beyond our control. Guest was yelling and cussing at the door and kicking it, (room was right across from front desk area) and came up and scene at the front desk area, yelling at front desk agent, threw the key cards at her saying that she locked her out of her room and demanding that she stop checking in the guest that she was checking in and make her new keys. Front desk agent apologized and remade keys and apologized, not only to this guest but to the guests checking in for the interruption and commotionFront desk agent then called me at home in tears at what had just transpired and I called corporate from my home as I was already off of work to let them know what was happening. Corporate informed me that guest had already called them to complain and corporate spoke with front desk agent that explained what had transpired and that the guest still had not paid their bill and corporate called guest back and told her that she needed to go to the front desk and pay the bill immediately since we had made and exception to take cash and the hotel had no guarantee of payment since credit cards were still declining. Guest was upset she was asked by corporate this time to pay her bill. She then informed corporate that she would be contacting the Revdex.com. We believe that the $discount was more than fair

complaint #*** has NOT been resolvedThe Revdex.com response program would NOT let me respond to the business responseTheir response was completely fabricatedAt NO time did we "kick a door" or any such mannerManagement got belligerent when asked to be moved to another roomThe air in fact DID NOT WORKThe establishment has also attempted to get my *** ** *** terminated from his job for being a witness to the rude and inappropriate manner in which we were treated.FULL REFUND