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HVAC Dynamic , Inc

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Date: Thu, May 11, at 8:AMSubject: Re: *** *** Complaint (***)To: *** *** Good morning, *** *** ***...*** *** is a referred client through *** *** Home Services; we were subcontracted by her insurance company *** ***
Home Services In accordance to *** *** Home Services guidelines, we are not allowed to do any work without their approval prior to the work being started and their client is responsible for any non-covered charges (Non-covered charges is determined by clients Insurance company), which in this case was in the amount of $(copy can be provided if needed) We did complete the work as contracted by *** *** Home Services on 7/29/ We were later contacted by *** *** concerning a leak from the work we completed, client had a mild water leak on the ceiling We sent a technician to repair the leak which was completed and the leak was completely repaired We sent another vendor to review the damage from the leak and it was determined that there was no mold present, and no damage to the infra-structure and only cosmetic repair was necessary, the water damage on the ceiling was thoroughly repaired *** *** declined to meet with our Master Technician, after all repairs were completed, MrsKissinger stated that she had contacted another company to demolish the entire ceiling and refused to have any of our employees on her premises HVAC Dynamic Incand our contractor were never able to address the leaked on ceiling from that point on. A complaint was filed by *** *** to the Department of Labor and Licensing and Regulation (#***) to which no violation was found "that would constitute a violation of HVACR statute" dated December 21st, (Document can be provided if needed) On Feb 28th, 2017, we responded via certified mail to the Office of the Attorney General Consumer Protection Division (#***) with our official response and similar information above, with attached pictures of the ceiling stains, and pictures of the repairs of the leak to the unit showing no leak into the drip pan (Letter can be provided if necessary) In closing, we did complete the repair as contracted by *** *** Home Services, we did respond to her claim of a leak and repaired the leak as reported, we did our best to repair the damage to her ceiling and send a vendor to repair the work to which she declined and contacted her own vendor We stand by our work and by our ability to provide the best customer service possible. HVAC Dynamic Inc

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Address: 1912 Arcola Ave, Silver Spring, Maryland, United States, 20902-2819

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