HVAC Solutions LLC

HVAC Solutions has been such a great company for usI was out shopping for air filters for my in between service replacement and I forgot my measurements I called [redacted] and she was able to give me my measurements over the phoneThat kind of customer service is so rare nowadays and is why we will continue to do business with and highly recommend this amazing company

I had a very complicated situation with ductwork repairsI originally contacted companies for quotes and selected one for the repairsAfter one day on the job he disappeared, wouldn't return calls and left a big messI then called two more companies, both on Angie's List for new quotesThe first one said the job was more complicated than they were willing to do so no quoteThe second one, HVAC Solutions, agreed that the job was complicated but were willing to do their part and sub-contract the other necessary work needing to be doneThey were very professional, knowledgeable and friendly, and kept me informed throughout the process, set up a time and supervised the job to its completion in one dayFor every visit, I received a call informing me of the time to expect them and the name of the person coming, and I received an email with the same information as wellEvery member of the team at HVAC Solutions as well as the other companies brought in to complete the job were friendly, professional and very informativeI will certainly recommend them to everyone I know

HVAC Solutions handles all of my hvac needsI am a retired mech contractor so I know what I am talking about [redacted] and his staff are well qualified and they get the job done and get it done right the first timeIn the unlikely event that follis necessary(as sometimes happens with all things) they are on it immediately and fix the problem Above all, they are honest and above-board in all of their dealings and are fair in their pricing, You can find cheaper but you cannot find better

This company was fantastic to work withThey are very honest, very professional, and took great care to consider my scheduleThe only time I had to wait longer than tomorrow morning was when their poor workers were hit in their vehicle on their way to my house on a Friday, in which case they had a technician come out Sunday morning to make sure I was taken care ofI've never been treated better and I cannot recommend them enough

We had a platform supplied and installed by HVAC Solutions The technician also checked out our air conditioner including coolant and specific readings he looked for He also supplied filters for our home We paid for an extension of our service coverage with the company The technician was very professional and answered all our questions

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Contact Name and Title: [redacted] ***, Owner Contact Phone: [redacted] Contact Email: ***@hvacsolutionsokc.com Ms***, First let me respond by saying that yes, you are correct that we had agreed to hold your check until Thursday, today, the 21st and by complete error on my personal part, I deposited that check in a batchI immediately called the bank and they were attempting to reverse it, however if you show your NSF fee for that one check I am happy to reimburse you that fee, with my sincerest apologies Now, let's address the service issues as stated in your complaint for a resolution First, On 1/in the afternoon [redacted] did arrive and found the unit functioning correct at the time of his arrival, however while searching for the burning smell you had called about he noticed that the Blower Cap was reading out of specs, which could cause the blower motor to over amp and cause a burning smellTo prevent this from reoccurring, he advised you he could replace the cap and you agreed to that serviceThe unit was still operating correctly when he leftWe are a paperless company and for that reason, as well as your previous visits from us, we do not have a paper invoice to give to you, however those do come to your email from our Software and with all computers sometimes they send them to spam or they get rejected altogetherAt any point that is needed, we are happy to email again, mail or fax a printed copy On the same date 1/5, we did receive the call that your unit was not working [redacted] responded and arrived to find the problemOn this visit, he noticed a wire not making a good connection, made the repair to the wire and unit was working properly at that time, and no charge was associated On 1/16, a Saturday [redacted] our on call tech received a call from you asking for him to return to your home as the heat was not working and requested a free service call [redacted] called myself and I approved him returning free of chargeUpon arrival [redacted] found your blower motor has gone out, which mostly likely was the contributing factor to the blower motor cap being out of specs [redacted] went over your options with you regarding pricingWith parts such as a blower motor, often times we can get what is called a after market replacement, or universal fit part, although not always and in those cases must go with a Factory created, OEM motor [redacted] advised you based on your financial needs he would try to find and install the cheaper of the two, the after market motorYou advised [redacted] that is what you wanted as wellHe did the estimate for you and you approved this estimate with me via email on SundayI replied in that email that we would indeed hold your check until Thursday but we would have [redacted] locate a motor and call you Monday morning to install for your heater to work properlyYou agreed to that timing On Monday, [redacted] went to the parts house and purchased a motor that both he and the parts house sales reps thought would work for your unitHowever, after installing this after market motor, [redacted] took amp draws to ensure the motor was running properly and found that it was pulling three times the amps allowed for the motor [redacted] then took the time to call the manufacture to find out what might be the cause and was told by tech support that your unit must have a OEM or factory made motor [redacted] advised you of this and what the difference in price would be, which was $You communicated that you felt that we should not charge you more or you wanted a refund on the blower cap that was installed on the 5th by [redacted] in order to keep your pricing the same [redacted] called [redacted] and relayed your concerns, and which time [redacted] compromised on the additional blower motor costs to reduce the increase to only $instead of $We were not making any profit on the increase, it was the actual increase of the part from the supplier to us After being on your job for some several hours, in addition to the service call on the weekend for no charge, as well as the return visit on the 5th by [redacted] with wire repair for no charge, coupled with the fact that we did our very best to accommodate all your financial restrictions and the required part not being within our control, we feel the charges of $are fair Again, I sincerely apologize for the failure to hold your check as promised and again I am happy to refund you a NSF fee that you provide me a receipt for, however we feel our services and technicians are honest and we have gone above and beyond to accommodate your financial needs, including the willingness to hold the check and complete the job I would like to address that at no time did I have two technicians on your job, [redacted] has not been to your houseIf there was any other technician from my company at your location it would have been one that was picking up a part to service another customer from [redacted] 's van We are a transparent company with excellent reviews throughout the internet and with our communityA simple phone call or email would have resolved this issue in the same manner Thank you for your time, [redacted] ***, Owner Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact that this was the second time that HVAC Solutions of Edmond, OK did not keep their promise of not depositing my check as agreed upon for 01/21/The first time, was on 01/05/16, when I asked to write a pre-dated check for 01/06/(1-day later of the 01/05/service call) and instead the check for $was deposited on the same day of 01/05/and now the second time with $deposited on Tuesday, 01/19/instead of Thursday, 01/21/along with me not receiving a copy of the first invoice until 8-days later on 01/13/after I contacted HVAC again for the 3rd time in weeksI would have never received an invoice from your company from the 01/05/service call because when I asked [redacted] for a copy he told me that the office would send out the invoice and on 01/18/16, I received a copy of the invoice via e-mail on the same day of the 5th service call of 01/18/along with having to sign a promise note on 01/18/to pay the $in which I did not have to do previously on 01/05/Can you explain to me why it took 8-days for me to receive an e-mail invoice for $after I contacted HVAC on 01/13/from a service call from 01/05/compared to me receiving an e-mail invoice for the 5th service call on the same day of 01/18/16? Can you also explain to me why I was not required to sign a promise note on 01/05/for $and then was required to sign a promise note on 01/18/for $400.00? If you realized that you made a mistake of not holding my check as promised until 01/21/- why did you not contact the customer/consumer and admit the mistake of not holding my check as promised? You state that your company is transparent and I totally disagree with that statement based on your very poor customer service, bait and switch practices, negligent service (service calls within weeks), broken promises and the fact that you would not contact the customer, when you realized that you made a mistakeI feel very unfortunate that I contacted your company, based on the contract work you perform for OG&EI am refusing your offer to credit for NSF fees only because a company that does not stand by their word gives me no confidence that you will follow through this time Final Business Response / [redacted] (4000, 9, 2016/01/22) */ [redacted] , I am sorry to hear that you are not willing to accept our offer, however we had no such agreement on the check dated on the 1/date and because of that we cannot take responsibility for your fees that might have been incurred for not having sufficient fundsClearly, we are willing to work with customers as we did with you on the last service Our offer stands and is final, we are happy to send you a check for the NSF if you will kindly provide us a copy of the charge for the check dated for the $After that we feel this matter is resolved on our side, We wish you all the best, [redacted] ***, Owner Final Consumer Response / [redacted] (4200, 11, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had asked [redacted] (First Technician) on 01/05/if I could write a pre-dated check for 01/06/(next day) and he stated that would be fine, because I get paid on 01/06/The proof is the copy of both checks that were pre-dated for 01/06/and 01/21/Service Calls within weeks because the problem was not resolved on 01/05/16, after the same technician ( [redacted] ) made service calls on 01/05/16; 01/16/(3rd service call by [redacted] ), after days from the initial service call on 01/05/and I had no heat in my home again and finally on 01/18/(4th and 5th service call with [redacted] ) to uninstall the off-market motor he had installed earlier in the day on 01/18/with a written estimate of $and then informed me that I actually needed a better motor that would cost me $Broken promises (written and verbal agreements, bait & switch practices (written estimate), negligent services (Service Calls within weeks) and very poor customer service is the reason that I will not accept your final offer

Once again, the staff of HVAC Solutions LLC have left me impressed This was the second service that I have received from them The first was a furnace tulast fall, this was the A/C tufor spring I would recommend this company to anyone who is skeptical about calling someone for HVAC service Their staff is knowledgeable, reliable and timely Best of all, you never get the feeling that you are being up-sold, or feeling forced to pay for something you don't need The peace of mind that comes from dealing with knowledgeable professionals is priceless!

Knowledgeable and friendly techs

We had a great experience with HVAC Solutions on our last air conditioning check up We had a foundation placed under our unit to protect from standing water and that went very well Everything checked out well and our technician was very professional and explained all that he did for us

The techs did a great job and were extremely polite and conscientious Will definitely use them again

Very professional. Produced exactly what they promised. Never late for their appointments and always finished on time. Always friendly and cooperative to speak with.

Initial Business Response /* (1000, 5, 2016/01/21) */
Contact Name and Title: [redacted], Owner
Contact Phone: [redacted]
Contact Email: [redacted]@hvacsolutionsokc.com
Ms. [redacted],
First let me respond by saying that yes, you are correct that we had agreed to hold your check until...

Thursday, today, the 21st and by complete error on my personal part, I deposited that check in a batch. I immediately called the bank and they were attempting to reverse it, however if you show your NSF fee for that one check I am happy to reimburse you that fee, with my sincerest apologies.
Now, let's address the service issues as stated in your complaint for a resolution.
First, On 1/5 in the afternoon [redacted] did arrive and found the unit functioning correct at the time of his arrival, however while searching for the burning smell you had called about he noticed that the Blower Cap was reading out of specs, which could cause the blower motor to over amp and cause a burning smell. To prevent this from reoccurring, he advised you he could replace the cap and you agreed to that service. The unit was still operating correctly when he left. We are a paperless company and for that reason, as well as your previous visits from us, we do not have a paper invoice to give to you, however those do come to your email from our Software and with all computers sometimes they send them to spam or they get rejected altogether. At any point that is needed, we are happy to email again, mail or fax a printed copy.
On the same date 1/5, we did receive the call that your unit was not working. [redacted] responded and arrived to find the problem. On this visit, he noticed a wire not making a good connection, made the repair to the wire and unit was working properly at that time, and no charge was associated.
On 1/16, a Saturday [redacted] our on call tech received a call from you asking for him to return to your home as the heat was not working and requested a free service call. [redacted] called myself and I approved him returning free of charge. Upon arrival [redacted] found your blower motor has gone out, which mostly likely was the contributing factor to the blower motor cap being out of specs. [redacted] went over your options with you regarding pricing. With parts such as a blower motor, often times we can get what is called a after market replacement, or universal fit part, although not always and in those cases must go with a Factory created, OEM motor. [redacted] advised you based on your financial needs he would try to find and install the cheaper of the two, the after market motor. You advised [redacted] that is what you wanted as well. He did the estimate for you and you approved this estimate with me via email on Sunday. I replied in that email that we would indeed hold your check until Thursday but we would have [redacted] locate a motor and call you Monday morning to install for your heater to work properly. You agreed to that timing.
On Monday, [redacted] went to the parts house and purchased a motor that both he and the parts house sales reps thought would work for your unit. However, after installing this after market motor, [redacted] took amp draws to ensure the motor was running properly and found that it was pulling three times the amps allowed for the motor. [redacted] then took the time to call the manufacture to find out what might be the cause and was told by tech support that your unit must have a OEM or factory made motor. [redacted] advised you of this and what the difference in price would be, which was $100. You communicated that you felt that we should not charge you more or you wanted a refund on the blower cap that was installed on the 5th by [redacted] in order to keep your pricing the same.
[redacted] called [redacted] and relayed your concerns, and which time [redacted] compromised on the additional blower motor costs to reduce the increase to only $50 instead of $100. We were not making any profit on the increase, it was the actual increase of the part from the supplier to us.
After being on your job for some several hours, in addition to the service call on the weekend for no charge, as well as the return visit on the 5th by [redacted] with wire repair for no charge, coupled with the fact that we did our very best to accommodate all your financial restrictions and the required part not being within our control, we feel the charges of $400 are fair.
Again, I sincerely apologize for the failure to hold your check as promised and again I am happy to refund you a NSF fee that you provide me a receipt for, however we feel our services and technicians are honest and we have gone above and beyond to accommodate your financial needs, including the willingness to hold the check and complete the job.
I would like to address that at no time did I have two technicians on your job, [redacted] has not been to your house. If there was any other technician from my company at your location it would have been one that was picking up a part to service another customer from [redacted]'s van.
We are a transparent company with excellent reviews throughout the internet and with our community. A simple phone call or email would have resolved this issue in the same manner.
Thank you for your time,
[redacted], Owner
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that this was the second time that HVAC Solutions of Edmond, OK did not keep their promise of not depositing my check as agreed upon for 01/21/16. The first time, was on 01/05/16, when I asked to write a pre-dated check for 01/06/16 (1-day later of the 01/05/16 service call) and instead the check for $183.00 was deposited on the same day of 01/05/16 and now the second time with $400.00 deposited on Tuesday, 01/19/16 instead of Thursday, 01/21/16 along with me not receiving a copy of the first invoice until 8-days later on 01/13/16 after I contacted HVAC again for the 3rd time in 2 weeks. I would have never received an invoice from your company from the 01/05/16 service call because when I asked [redacted] for a copy he told me that the office would send out the invoice and on 01/18/16, I received a copy of the invoice via e-mail on the same day of the 5th service call of 01/18/16 along with having to sign a promise note on 01/18/16 to pay the $400.00 in which I did not have to do previously on 01/05/16. Can you explain to me why it took 8-days for me to receive an e-mail invoice for $183.00 after I contacted HVAC on 01/13/16 from a service call from 01/05/16 compared to me receiving an e-mail invoice for the 5th service call on the same day of 01/18/16? Can you also explain to me why I was not required to sign a promise note on 01/05/16 for $183.00 and then was required to sign a promise note on 01/18/16 for $400.00? If you realized that you made a mistake of not holding my check as promised until 01/21/16 - why did you not contact the customer/consumer and admit the mistake of not holding my check as promised? You state that your company is transparent and I totally disagree with that statement based on your very poor customer service, bait and switch practices, negligent service (5 service calls within 2 weeks), broken promises and the fact that you would not contact the customer, when you realized that you made a mistake. I feel very unfortunate that I contacted your company, based on the contract work you perform for OG&E. I am refusing your offer to credit for NSF fees only because a company that does not stand by their word gives me no confidence that you will follow through this time.
Final Business Response /* (4000, 9, 2016/01/22) */
[redacted],
I am sorry to hear that you are not willing to accept our offer, however we had no such agreement on the check dated on the 1/5 date and because of that we cannot take responsibility for your fees that might have been incurred for not having sufficient funds. Clearly, we are willing to work with customers as we did with you on the last service.
Our offer stands and is final, we are happy to send you a check for the NSF if you will kindly provide us a copy of the charge for the check dated for the $400. After that we feel this matter is resolved on our side,
We wish you all the best,
[redacted], Owner
Final Consumer Response /* (4200, 11, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had asked [redacted] (First Technician) on 01/05/16 if I could write a pre-dated check for 01/06/16 (next day) and he stated that would be fine, because I get paid on 01/06/16. The proof is the copy of both checks that were pre-dated for 01/06/16 and 01/21/16. 5 Service Calls within 2 weeks because the problem was not resolved on 01/05/16, after the same technician ([redacted]) made 2 service calls on 01/05/16; 01/16/16 (3rd service call by [redacted]), after 11 days from the initial service call on 01/05/16 and I had no heat in my home again and finally on 01/18/16 (4th and 5th service call with [redacted]) to uninstall the off-market motor he had installed earlier in the day on 01/18/16 with a written estimate of $350.00 and then informed me that I actually needed a better motor that would cost me $450.00. Broken promises (written and verbal agreements, bait & switch practices (written estimate), negligent services (5 Service Calls within 2 weeks) and very poor customer service is the reason that I will not accept your final offer.

We had a platform supplied and installed by HVAC Solutions. The technician also checked out our air conditioner including coolant and specific readings he looked for. He also supplied filters for our home. We paid for an extension of our service coverage with the company. The technician was very professional and answered all our questions.

HVAC Solutions handles all of my hvac needs. I am a retired mech contractor so I know what I am talking about. [redacted] and his staff are well qualified and they get the job done and get it done right the first time. In the unlikely event that follow-up is necessary(as sometimes happens with all things) they are on it immediately and fix the problem.

Above all, they are honest and above-board in all of their dealings and are fair in their pricing, You can find cheaper but you cannot find better.

I had a very complicated situation with ductwork repairs. I originally contacted 3 companies for quotes and selected one for the repairs. After one day on the job he disappeared, wouldn't return calls and left a big mess. I then called two more companies, both on Angie's List for new quotes. The first one said the job was more complicated than they were willing to do so no quote. The second one, HVAC Solutions, agreed that the job was complicated but were willing to do their part and sub-contract the other necessary work needing to be done. They were very professional, knowledgeable and friendly, and kept me informed throughout the process, set up a time and supervised the job to its completion in one day. For every visit, I received a call informing me of the time to expect them and the name of the person coming, and I received an email with the same information as well. Every member of the team at HVAC Solutions as well as the other companies brought in to complete the job were friendly, professional and very informative. I will certainly recommend them to everyone I know.

The first warm day of spring arrived and no AC. I called HVAC Solutions the next morning and by day's end [redacted] and his apprentice were there. The unit was dead, which was no surprise since it was 26 years old. It was pretty warm that day but cool for the week to follow. I asked them for a quote on a new heat and air solution AND overhead ducts to replace my floor ducts. He quoted me in a few minutes and it was reasonable so I went with it.

That was Friday, and the weekend was cool. Monday morning his entire crew decended on my attic and began installing the new unit and ducts. As with all big jobs, there were some issues, but all were handled promptly, professionally, and politely. The work took a few days, and was done with almost no mess. When complete, even my attic looked great. They tied up the ducting to allow access for the entire length. They cleaned up their debris, tested the system, and instructed us on use.

The house has never been so cool so quickly on a warm day. And on the first night it got cold, it was quick to heat too.

We went with the Amana solution and it has a Lifetime compressor warranty and 10 year full system warranty. It is quiet, works great, and will be professionally serviced and maintained for years to come by the HVAC Solutions authorized techs.

Thanks [redacted] to you and your entire crew for a job well done. Everything is neat, clean, efficient, and works great. [redacted] even pointed out a $500 ONG rebate to save us a little on the expense.

Use these guys!

HVAC Solutions has been such a great company for us. I was out shopping for air filters for my in between service replacement and I forgot my measurements. I called [redacted] and she was able to give me my measurements over the phone. That kind of customer service is so rare nowadays and is why we will continue to do business with and highly recommend this amazing company.

HVAC has been a very good company to work with. They have delivered their service as they have promised and followed up to make sure we were pleased with their work. I would recommend them to others that need a good heating and AC company.

The Technician arrived on time and was most courteous. He did a thorough job in a timely manner. I can't think of anything at all that would be negative about this experience. There were no ploys for additional extra charges and he conveyed concern that the temperature outside wasn't really hot enough to see how the unit would do under those circumstances but manufacturer advises as long as temperature is above 60 degrees it's OK to do the check up.

This company was fantastic to work with. They are very honest, very professional, and took great care to consider my schedule. The only time I had to wait longer than tomorrow morning was when their poor workers were hit in their vehicle on their way to my house on a Friday, in which case they had a technician come out Sunday morning to make sure I was taken care of. I've never been treated better and I cannot recommend them enough.