HW Contracting

Dianna thank you for the kind words and it was a pleasure in assisting you with your roof replacement and helping guide you through the insurance process.

While it is regretful that you view your experience with me personally in less than favorable light, I am however glad that you found my staff to be pleasant and helpful. Additionally, we still stand behind our work regardless of your feelings about me personally.
With that said I would like to address a few of your statements as I feel they are misleading and false in some instances. To be clear your roof deck had sheathing that the crew was stepping through, deteriorated in many locations, and under the minimum thickness for manufacturer’s installation, etc. Code and manufacturers specifications require that the asphalt shingles be nailed to a, “solidly sheathed deck”. There was a total of 64 sheets of 7/16” OSB used to fill in holes where the deteriorated sheathing existed and to cover the entire roof deck uniformly. Additionally, there were 72 LF of additional wood materials replaced due to deterioration. It is our ethical, professional, and legal obligation to bring your investment home up to current code and ensure you have a roof system that is safe for years to come.
To question our integrity in this Revdex.com complaint when you did not voice it at the time you spoke with my staff is unsatisfactory. Even a week later as you awaited on the wood repair invoice you were very satisfied with our work as Andrew stood with you onsite and did a walk around. It was only after you received our wood repair invoice that you became unhappy. At the time my crew identified the roof deck sheathing situation, you spoke with members of my staff about the pricing of the deck replacement, and they did indicate that the replacement would not be the contractually agreed to price.
At this time I have take a moment and remind you that you signed a contract and an estimate that in 7 locations addressed what was either included in the estimated price or specified in writing how we would address unforeseen items, i.e. wood repairs. Each of these clarifications were conspicuously placed directly above the location you were required to sign authorizing the work. These clearly written details, in the exact same font and size as the main estimate/contract body wording, were intentionally placed in these locations, not in the fine print, to ensure they were reviewed by you during the bidding process. To be specific, in the scope portion of the estimate the very first note states, “Anything not specifically mentioned in the Scope of Work is to be excluded from this estimate.” Then right below this area directly above your signature, Items 1, 2, and 3 detail the exact charges we would bill for various wood repairs. Item 2 clearly states, “plywood will be replaced at $60.00 per 4x8 sheet.”
Again at the time the deck was identified of being compromised, you were assured that there was no need for you to go through the hassle of providing your own decking material, as we would not charge you more than what the store charged for the material. You were also told that even if you did buy your own material, we would still have to charge you for installation, commonly referred to as labor burden, and overhead and profit. You were told that you would not have to pay the full $60.00 per sheet, because we did not have to tear off all the original deck only small parts of it. We did have to go over the entire deck to bring it up to the standard of, “solidly sheathed.” The price you were charged came out to $45.16 per sheet almost 25% below the agreed to contractual price. This was explained to you multiple times during our phone conversation. During that phone conversation you kept referring that you were charged $60.00 per sheet of OSB. I repeatedly reminded you that you did not pay $60.00 per sheet. I even asked if you saw the discounts at the bottom of that invoice, I asked if you saw the note stating that the discounts were to offset the cost of wood repairs, and you told me, “yes I read the invoice.”
Even with that acknowledgment you kept trying to refer to paying $60.00 per sheet for OSB. I continued to explain that you did not pay that due to the discounts I gave. You proceeded to ask why you would pay $60.00 per sheet of OSB when you could buy it for $10.00. I tried to explain that the $60.00 per sheet represents the sales price. A sales price that you agreed to in writing. A sales price that I ultimately discounted prior to sending you the original wood repair invoice before you got mad at the amount. As shown above you paid $45.16 per sheet. You also paid $4.00 per LF of lumber (2x, 1x material) which there was 72 LF of. I even tried to get you to see that the actual wood repair invoice with all the plywood and lumber was several hundred dollars less than 64 sheets of OSB would be at $60.00 per sheet. You make the discounts we offered seem so trivial. We gave you $950.00 off the contractual amount because we said we would not charge you the full amount you contractually agreed to. Again, that is $950.00 that you contractually owed us. To be completely fair we recognized that the $60.00 per sheet includes tear-off, disposal, material, installation, overhead, and profit. Since, we did not have to tear-off or dispose of that old wood we reduced the price accordingly by $950.00.
You can imagine my surprise when I read in your complaint that we have unclear billing and our charges are not transparent. To further my surprise, you even now claim we charged you $65.00 per sheet of OSB. You not only say that here but in your other review on Google. Where did $65.00 come from? In every conversation, text, and email we communicated it was always about $60.00 per sheet. Each time it was reiterated that you indeed did not actually pay $60.00, the effective price of the invoice comes out to $45.16 per sheet, plus the lumber at $4.00 per LF, after the $950.00 of discounts were applied. Even the text you sent to my staff on Wednesday 5/20/20 you state that you were upset with the $60.00 per sheet price, which again with the $950.00 discounts is far from being truthful. I do not know if this is an attempt to mislead others who might read your review or if it was a simple mistake. However, you wrote two reviews 2 days apart making this accusation of charging too much, unclear pricing, and using this very specific incorrect price of $65.00 per sheet of OSB.
When mentioning the non-transparent pricing there is not a single company that lists everything that goes into a sales price. Each of those items, work comp, taxes, rent, etc. are what determines the ultimate sales price. It is understood that the price charged and agreed to in writing, such as this, includes all those things as a lump sum sales price. To suggest we are shysters is inflammatory and false. I would happily provide your signed contract, signed estimate, wood repair invoice, texts, and emails for review by the Revdex.com to show that I have been nothing but fair and professional even in lieu of your continual verbal assaults. After reading 1 google review, 1 Revdex.com review, 1 email, and 3 texts from you I have counted no less than 39 direct insults to my character or business practices. I have yet to call you names or insult you. I have disagreed with you and I have asked some very basic questions to help me understand where the confusion began. I am sorry if those questions seemed offensive, I truly was trying to understand where the confusion on pricing came from.
With this I humbly ask that you withdraw your false and misleading statements. If you feel you must tell people you do not like me then that is fine. To continue to mislead and misrepresent my company and me as being dishonest is unacceptable, especially after so many times of redirecting you to the fact the math does not add up to what you are claiming. The paperwork does not support what you are saying. Please, revise your reviews to be accurate and truthful, that is the very least you can do.