H.W. Young & Assoc

Review: I am writing this complaint on behalf of my brother as well as myself. We are co-owners of the a unit in the [redacted] located at [redacted], NJ. As per the provisions of being a unit owner in a condominium building, we are required to pay a monthly maintenance fee. The managing agency allows for unit owners to pay these fees either by mail or on line up until the 10th of the month, after which time a $50.00 late fee is assessed. Please be advised that although I pay my maintenance fees on line by the 10th, I have been assessed a monthly late charge of $50. The management agency's web site does specify that late charges will be assessed after a specific time on the 10th. Meaning, the site does not specify that payments paid after a specific time will automatically be considered late. This is practice is unfair to the consumer. I have expressed my concern regarding the ambiguous policy to representatives of the management company to no avail. Please be advised that during the time period we've owned the aforesaid unit, we have been assessed several hundreds of dollars of late fees. Additionally, several of our privileges (use of gym and pool) have been suspended in the past.Thank you in advance for you time and anticipated assistance with this matter.Desired Settlement: The dismissal of late fees and or any legal fees.

Business

Response:

Please accept this letter in response to the above referenced complaint filed on June 26, 2014. I have taken the liberty of attaching a copy of Ms. [redacted]’s maintenance register statement from [redacted] Association located in Hackensack NJ.

As stated in [redacted] Association By-Laws, maintenance payments are due on the first of the month and late if received after the tenth of the month. Late fees are applied to all late payments and to any revolving balances left on the account. As you can see from the maintenance statement attached, Ms. [redacted] never had a current zero balance from the opening of her account; monthly statements were sent to her by the Association notifying her of the outstanding balance.

Ms. [redacted] contacted our office on June 26, 2014 and negotiated a payment to bring her account current; we requested permission from the Board of Directors to waive her late fees. The Board approved a onetime courtesy and a credit memo was issued on June 27, 2014 for $500.00 leaving a credit on her account of $0.61.

The time for a ccomplaintwas upon Ms. [redacted] receiving her first notice from the Association’s attorney advising her of her past due balance.

Thank you for the opportunity to rebut this complaint. If you need any further information I would be happy to accommodate. Please send a confirmation letter from the Revdex.com acknowledging receipt of this letter.