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Hwang So Go Jip Korean BBQ

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To Whom It May Concern: This letter is in regards to an allegation of unideal service made against a Hwang So Go Jip employeeUpon reviewing the Customer's Statement of the event that allegedly occurred on 1/21/17, the management team conducted a full investigation on the matter.After
interviewing the staff members that had worked the day of the alleged incident, and all other staff members employed at Hwang So Go Jip, the allegations could not be substantiatedRegardless, all staff were be in-serviced and retrained on the matters of complimentary tip, customer service, and personal portrayal. Furthermore, the Customer claiming this incident's occurrence will have her tip compensated to her upon returning to Hwang So Go Jip and signing a document stating that her tip had been reimbursedWe at Hwang So Go Jip apologize that this incident had been perceived in such a negative light, and will work towards improving upon our service. Thank you all very much for your time, and please do not hesitate to contact us for any clarifying questions or concerns.Very Respectfully, *** *** ***

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Address: 4991 La Palma Ave, La Palma, California, United States, 90623

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