I will need better definition of the mullions that have broken and fall outThere are some simulated divided lite grille bars adhesive applied to the glassThese are not removable Are these the mullions referred to in the complaintAre there some removable interior wood surround grilles that snap in and out involved which are removed each time the glass is cleaned? Hurd is ordering a replacement sash to exchange for a sash identified by the builder as one where paint is chipping from the woodThe paint chipping sash will be returned for lab analysis as the original sashes were replaced with sashes that Hurd applied primer paint to the interior The investigation will focus on the integrity of this primer paint on the sash in question The original order was built and sold with no interior finish on the kiln dried Ponderosa pine frame parts and the original window sashes An investigation was done in that eliminated several possible causes and identified the likely cause of the field applied primer and top coat paint A copy of that investigation will be included with the final report and reply once the above sash with Hurd prime paint is analyzedThe original report may not have been shared with the homeowners I would appreciate information on window size of windows where Mrand Mrs [redacted] do not like their screensNot all windows contain screens and it is a bit unclear from our records of screen color Screens are not a warranty component as they are excluded from warranty because they are a maintenance type itemI would like to review the screen list, however; for special consideration An update will be emailed once the replacement sash receives our best expedite ship date so all will know when the sash exchange for analysis can be scheduledThis claim will need to remain available for an updated responsePlease advise if this is possible Regards; [redacted]
I will need better definition of the mullions that have broken and fall outThere are some simulated divided lite grille bars adhesive applied to the glassThese are not removable Are these the mullions referred to in the complaintAre there some removable interior wood surround grilles that snap in and out involved which are removed each time the glass is cleaned? Hurd is ordering a replacement sash to exchange for a sash identified by the builder as one where paint is chipping from the woodThe paint chipping sash will be returned for lab analysis as the original sashes were replaced with sashes that Hurd applied primer paint to the interior The investigation will focus on the integrity of this primer paint on the sash in question The original order was built and sold with no interior finish on the kiln dried Ponderosa pine frame parts and the original window sashes An investigation was done in that eliminated several possible causes and identified the likely cause of the field applied primer and top coat paint A copy of that investigation will be included with the final report and reply once the above sash with Hurd prime paint is analyzedThe original report may not have been shared with the homeowners I would appreciate information on window size of windows where Mrand Mrs [redacted] do not like their screensNot all windows contain screens and it is a bit unclear from our records of screen color Screens are not a warranty component as they are excluded from warranty because they are a maintenance type itemI would like to review the screen list, however; for special consideration An update will be emailed once the replacement sash receives our best expedite ship date so all will know when the sash exchange for analysis can be scheduledThis claim will need to remain available for an updated responsePlease advise if this is possible Regards; [redacted]