Hwy C Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First, The 7-business days for delivery was not the issueThe machines were over an hour late on the delivery daySecond, I was only notified about the stand after the delivery of the machine and unpacking itI was not informed about the stand at any time prior to that including when I made the initial purchaseAll I can do is be understanding at that point! As I stated in a previous e-mail to the company, there is either poor communications or incompetence within the company because the sodas are factory pre-set for cents standardI paid to have an upgrade to cents (snacks) and I have the original invoice to confirm that( Order # [redacted] )And I can produce it upon requestThe company only scheduled a tech to come out after two(2) weeks of trying to persuade me to accept responsibility for their error and do it myselfTherefore, taking all responsibility off of them and putting it all on meSo if I can't upgrade the machine or do it incorrectly it falls on menot themIf the company would have owned up to the error immediately and dispatched a tech sooner ( instead of spending two weeks trying to get me to do it) this issue would be resolved by nowAs of right now my issue still has not been resolvedAlso, the machine that I purchased has conveniently been removed from the website(funny)

Mr [redacted] did purchase two (2) vending machines and one (1) change machine on October 14th from our companyThe purchase price for these machines included a price upgrade to cents on the snacks which was an additional chargeThe machines are built to order taking – business days to leave the factoryMr [redacted] was made aware of this when he placed the order The manufacturer discontinued the stand without our knowledge, and when Mr [redacted] was notified of this he understood He then stated that the machine did not have the decals and that the sodas were vending for $instead of cents like his first machineWe reminded him that he paid for an upgrade to cents for the snacks not the sodasThe sodas were set to $by the manufacturer due to the increase in the product cost and the changing times of the vending industryWe advised him to switch back to a cent vend for the sodas was a simple adjustment of switching out a small disc, and that the manufacturer would send him this disc and decals We let him know this was the quickest way to resolve the issue for him and it was a very easy adjustmentMr [redacted] became uncooperative and told staff that it was our mistake and that we needed to fix it, which is exactly what we and the manufacturer were trying to accomplish for him Since Mr [redacted] was unwilling to make the adjustment we located a technician, [redacted] , in [redacted] , MD to get involvedMr [redacted] was unwilling to accept delivery of the part He was unwilling to allow us to exchange contact information with the technician to expedite the process so the manufacturer sent the disc and decals to the technician On 11/17/Mr [redacted] received the package and set Saturday 11/22/at noon to go to the machine’s location to switch out the disc and decals, which is about a 10-minute task On 11/19/Mr [redacted] was notified of this appointment He responded 11/21/and stated that this date and time would not work and that it has to be Monday – Friday 9am – 5pm We notified Mr [redacted] that the next available appointment time for the technician is Wednesday 11/26/between 9-AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The company has no control over deliveries yet it is the delivery company that they hired to make their deliveriesThe manufacturer discontinues the stand without their knowledge but it's the manufacturer that builds machines for themThe manufacturer sets the price for the machines yet they take my money to upgrade the machine then don't do itThen they tell me that I can do it myself and the manufacturer will even send me the parts to do it "at no charge" to meGee thanks! It's everybody else's fault I guessSounds less like a company and more like a teenager trying to explain why they missed curfewEven blaming a federal holidayAnyway, after explaining to the Account Executive (LOL) that a tech can only be scheduled to come out during "business hours" she schedules the tech to come out on a Saturday at noon! Unbelievable!! Wonder who takes the blame for that one! She then reschedules the tech to come out on 11/25/between 9am and 10am.I wait there until 11:00am and no one showsThe tech finally shows up around 1:30pm that day but I was not available to meet that lateI don't know who they confirmed completion of the job with on 11/25/14, but as of 12/2/my issue has not been resolvedI will send you a copy of my original purchase order and there is a e-mail trail that will confirm all of thisNeedless to say I am using another company for my vending services and I hope they're not as incompetent as this companyAlthough I can't imagine any company being worst that this oneThanks for your time Revdex.com

Mr. [redacted] did purchase two (2) vending machines and one (1) change
machine on October 14th 2014 from our company. The purchase price for these
machines included a price upgrade to 75 cents on the snacks which was an
additional charge. The machines are built to order taking 7 – 10 business...

days
to leave the factory. Mr. [redacted] was made aware of this when he placed the order.
The manufacturer discontinued the stand without our knowledge, and when Mr.
[redacted] was notified of this he understood. 
He then stated that the machine did not have the decals and that the
sodas were vending for $1 instead of 75 cents like his first machine. We reminded
him that he paid for an upgrade to 75 cents for the snacks not the sodas. The
sodas were set to $1 by the manufacturer due to the increase in the product cost
and the changing times of the vending industry. We advised him to switch back to
a 75 cent vend for the sodas was a simple adjustment of switching out a small disc,
and that the manufacturer would send him this disc and decals.  We let him know this was the quickest way to
resolve the issue for him and it was a very easy adjustment. Mr. [redacted] became uncooperative
and told staff that it was our mistake and that we needed to fix it,  which is exactly what we and the manufacturer were
trying to accomplish for him.  Since Mr.
[redacted] was unwilling to make the adjustment we located a technician, [redacted], in [redacted], MD to get
involved. Mr. [redacted] was unwilling to accept delivery of the part.  He was unwilling to allow us
to exchange contact information with the technician to expedite the process so the manufacturer sent the disc
and decals to the technician.  On 11/17/14 Mr. [redacted] received the package and
set Saturday 11/22/14 at noon to go to the machine’s location to switch out the disc and decals, which is about a 10-15 minute task.  On 11/19/14 Mr. [redacted] was notified of this
appointment.  He responded 11/21/14 and stated
that this date and time would not work and that it has to be Monday – Friday
9am – 5pm.  We notified Mr. [redacted] that the next
available appointment time for the technician is Wednesday 11/26/14 between
9-11 AM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
First, The 7-10 business days for delivery was not the issue. The machines were over an hour late on the delivery day. Second, I was only notified about the stand after the delivery of the machine and unpacking it. I was not informed about the stand at any time prior to that including when I made the initial purchase. All I can do is be understanding at that point! As I stated in a previous e-mail to the company, there is either poor communications or incompetence within the company because the sodas are factory pre-set for .75 cents standard. I paid to have an upgrade to .75 cents (snacks) and I have the original invoice to confirm that. ( Order #[redacted]). And I can produce it upon request. The company only scheduled a tech to come out after two(2) weeks of trying to persuade me to accept responsibility for their error and do it myself. Therefore, taking all responsibility off of them and putting it all on me. So if I can't upgrade the machine or do it incorrectly it falls on me. not them. If the company would have owned up to the error immediately and dispatched a tech sooner ( instead of spending two weeks trying to get me to do it) this issue would be resolved by now. As of right now my issue still has not been resolved. Also, the machine that I purchased has  conveniently been removed from the website. (funny)