Hy-C is responding to the case presented by the consumer,who purchased a wood Burning Furnace from [redacted] HY-C manufactured the product and it was sold to a Distributor who subsequently sold the furnace to the dealer, [redacted] HY-C makes every effort to support our Dealers and Distributors and encourages the resolution of consumer complaints at the local level,specifically with the Dealer that sold the product.The consumer purchased this product and elected to have family members to install the furnaceI understand this was a replacement for an existing non-EPA rated furnaceThe furnace purchased is an EPA Certified model and as such has different installation requirements than a non-EPA certified models and professional installation is recommended.It is our opinion that the consumer expectations were not met due to incorrect installation parameters and improper operationAdditionally,it is my understanding the Dealer did allow the customer to return the unit as requested
HY-C Company [redacted] Saint Louis, MO November 14, StLouis Revdex.com [redacted] Saint Louis, MO This letter is in regards to Mr [redacted] ’s active complaint that the Revdex.com contacted HY-C Company about on Monday, November 6, Mr [redacted] purchased two identical chimney covers manufactured by HY-C Company in We understand his complaint is over a perceived buiand subsequent runoff staining of what he identifies as “rust” from one of the two chimney covers The second identical chimney cap shows no signs rusting or rust stainingMr [redacted] ’s chimney cover is fabricated out of two materials: copper and copper plated grade stainless steel These materials do not rust A member of the HY-C staff informed Mr [redacted] that we included our copper supplier, and a chimney sweep with years of experience with HY-C chimney covers in our investigation into Mr [redacted] ’s claims The feedback was that none of the professionals have ever heard of, or seen an instance of a copper chimney cover, copper flashing or copper gutter actually rustingDue to the inability for copper or stainless to rust, we communicated our interest for Mr [redacted] to continue providing further information Our hope has been to assist Mr [redacted] to get to the cause the effect he identifies as “rust”Mr [redacted] shared that the chimney cover he identified as “rusting” is installed as part of a hearth system actively burning cord wood, while the identical second cover is installed in a twin hearth structure that is operating a decorative gas hearth appliance This second chimney cover does not show any evidence of perceived “rusting” as Mr [redacted] has described it, despite an identical installation and exposure to weather This gives reason to speculate that the staining is not from our product rusting, but rather from creosote; an ineluctable byproduct of wood-fueled fireplacesAdditionally, we informed Mr [redacted] that we have been made aware of hundreds, if not thousands of cases where creosote from wood burning fireplaces has created a similar look and issue There may be other corrosive materials present truly able to weep iron oxide stains at no cause from our productWe welcome further dialogue from Mr [redacted] or the Revdex.com Given the basis of Mr [redacted] ’s complaint to date, it is our request for Mr [redacted] to provide additional evidence to support his claim; Close up photos, material samples, chimney sweep records & hearth reports, etcSincerely, [redacted] HY-C Company
See attached
Hy-C is responding to the case presented by the consumer,who purchased a wood Burning Furnace from [redacted] HY-C manufactured the product and it was sold to a Distributor who subsequently sold the furnace to the dealer, [redacted] HY-C makes every effort to support our Dealers and Distributors and encourages the resolution of consumer complaints at the local level,specifically with the Dealer that sold the product.The consumer purchased this product and elected to have family members to install the furnaceI understand this was a replacement for an existing non-EPA rated furnaceThe furnace purchased is an EPA Certified model and as such has different installation requirements than a non-EPA certified models and professional installation is recommended.It is our opinion that the consumer expectations were not met due to incorrect installation parameters and improper operationAdditionally,it is my understanding the Dealer did allow the customer to return the unit as requested
HY-C Company [redacted] Saint Louis, MO November 14, StLouis Revdex.com [redacted] Saint Louis, MO This letter is in regards to Mr [redacted] ’s active complaint that the Revdex.com contacted HY-C Company about on Monday, November 6, Mr [redacted] purchased two identical chimney covers manufactured by HY-C Company in We understand his complaint is over a perceived buiand subsequent runoff staining of what he identifies as “rust” from one of the two chimney covers The second identical chimney cap shows no signs rusting or rust stainingMr [redacted] ’s chimney cover is fabricated out of two materials: copper and copper plated grade stainless steel These materials do not rust A member of the HY-C staff informed Mr [redacted] that we included our copper supplier, and a chimney sweep with years of experience with HY-C chimney covers in our investigation into Mr [redacted] ’s claims The feedback was that none of the professionals have ever heard of, or seen an instance of a copper chimney cover, copper flashing or copper gutter actually rustingDue to the inability for copper or stainless to rust, we communicated our interest for Mr [redacted] to continue providing further information Our hope has been to assist Mr [redacted] to get to the cause the effect he identifies as “rust”Mr [redacted] shared that the chimney cover he identified as “rusting” is installed as part of a hearth system actively burning cord wood, while the identical second cover is installed in a twin hearth structure that is operating a decorative gas hearth appliance This second chimney cover does not show any evidence of perceived “rusting” as Mr [redacted] has described it, despite an identical installation and exposure to weather This gives reason to speculate that the staining is not from our product rusting, but rather from creosote; an ineluctable byproduct of wood-fueled fireplacesAdditionally, we informed Mr [redacted] that we have been made aware of hundreds, if not thousands of cases where creosote from wood burning fireplaces has created a similar look and issue There may be other corrosive materials present truly able to weep iron oxide stains at no cause from our productWe welcome further dialogue from Mr [redacted] or the Revdex.com Given the basis of Mr [redacted] ’s complaint to date, it is our request for Mr [redacted] to provide additional evidence to support his claim; Close up photos, material samples, chimney sweep records & hearth reports, etcSincerely, [redacted] HY-C Company