Hy-Grade Janitorial Services LLC

I am Guy R Service manager for BC ExpressWe are a little confused as to why Mr [redacted] filed this complaintAs you will see from the attached document from our dispatcher we had responded to and had not ignored Mr [redacted] We are also concerned that the unit isn't cooling to Mr [redacted] 's satisfaction and are working in conjunction with the manufacturer to resolve his issues We do respond to our customers concerns but in this case had weather issues on one occasion then the holiday weekend which the customer preferred we wait till the following TuesdayWe had scheduled a return to the home even prior to his complaint Be assured, we at BC Express do respond to our customers concerns as I am sure our record reflectsThank you Guy RService managerBC Express Inc [redacted]

Complaint: ***
I am rejecting this response because: I have now had visits claiming nothing wrong can be found, and the system still cannot cool properly I will be happy to update/cancel my complaint once the system is correctly diagnosed and repaired I still consider this to be part of the original installation, as the system has not worked from within hours of install I also find it strange that there are repeated claims the system is delivering the proper degree F temperature differential between intake and outlet (attached report) Two independent thermometers I have (picture attached) are registering only an degree F temperature differential (downstairs outlet shown) Half of what is normal Despite this, the real concern is that the internal house temperature is not cooling to the desired setpoint even on mild days
Regards,
*** ***

I am Guy R Service manager for BC Express. We are a little confused as to why Mr [redacted] filed this complaint. As you will see from the attached document from our dispatcher we had responded to and had not ignored Mr [redacted]. We are also concerned that the unit isn't cooling to Mr [redacted]'s...

satisfaction and are working in conjunction with the manufacturer to resolve his issues.  We do respond to our customers concerns but in this case had weather issues on one occasion  then the holiday weekend which the customer preferred we wait till the following Tuesday. We had scheduled a return to the home even prior to his complaint.  Be assured, we at BC Express do respond to our customers concerns as I am sure our record reflects. Thank you Guy RService managerBC Express Inc[redacted]