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HY-LINE - Hyannis Harbor Tours, Inc.

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HY-LINE - Hyannis Harbor Tours, Inc. Reviews (2)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was aware of the $cancellation fee that would be involved, but when speaking with the agents on the phone multiple times not one of them said that I could do thatThey told me no money could be refunded at all.
Regards,
*** ***

I looked up Ms. [redacted]’s reservation and this is what I can see. She had a reservation from Hyannis to Nantucket on September 3rd, returning September 6th. Her return is the leg in question. We did operate that trip and did not cancel due to weather. It seems that she wanted to...

cancel for her own reasons. In this case, her return ticket was moved to open-ended. This means that she is able to re-use the ticket for up to one year from the original travel date. If she would prefer to cancel the ticket altogether, we can do that; however she will be charged a $5 cancellation fee because she initiated the cancellation. Any communication must be done directly with our reservation office. They can be reached at ###-###-#### and are open 7 days a week from 6:00am until 5:30pm. For reference, her booking #[redacted] (please see attached). [redacted]Marketing ManagerHy-Line Cruises[redacted], MA  [redacted] DIRECT

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