Hy Way Tires

The consumer came in with a hole in her tireAt the time, we explained to her the hole was too big for a plug, we recommended patching it if anythingShe did not want to pay the $difference for a patch so she stated she wanted a plugWe did as she requested, but again told her ahead of time it will not holdWe also told her we do not warranty patches or plugsThis is our policyShe came back the next day with attitude and cussed everybody outWe would’ve tried to work with her and did offer her a used tireShe started getting belligerent and with this we have nothing else to sayWe again told her our policy and she was aware the hole was too big to plugWe did the best we could with the situation

The consumer came in with a hole in her tire. At the time, we explained to her the hole was too big for a plug, we recommended patching it if anything. She did not want to pay the $15 difference for a patch so she stated she wanted a plug. We did as she requested, but again told her ahead of time it...

will not hold. We also told her we do not warranty patches or plugs. This is our policy. She came back the next day with attitude and cussed everybody out. We would’ve tried to work with her and did offer her a used tire. She started getting belligerent and with this we have nothing else to say. We again told her our policy and she was aware the hole was too big to plug. We did the best we could with the situation.