Hyatt Hotels Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The hotel has contacted the guest and resolved the guest's concerned directly with her

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @HYATT.COM Hotel reached out to guest and the issues were resolved to the guest's satisfaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes the hotel agreed to issue my stay credits but I have only received "bonus" points not stay credits for the actual stay (night credits) Final Business Response / [redacted] (4000, 9, 2015/05/29) */ Reached out to guest a second time and issue was resolved to his satisfaction

The guest has been contacted and the guest concern has been resolved

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Contact Name and Title: [redacted] Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @hyatt.com We have made our final attempt to resolve with the guest and are awaiting their response

Initial Business Response / [redacted] (1000, 6, 2015/09/29) */ Contact Name and Title: [redacted] Contact Email: [redacted] Guest has been contactedThe hotel has not charged [redacted] for the reservationThe guest has been advised to contact [redacted] for the refund

Guest has been contacted and compensation has been offeredAt this time the guest has declinedThe guest is able to contact Samantha [redacted] l if he chooses to accept one of the offers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have refunded the charges on my credit card Sincerely, [redacted]

We have responded to the guest to provide a future credit

Our property has contacted the guest and has resolved this matter

Management has contacted the guest to resolve their concerns

Complaint: [redacted] I am rejecting this response because: I was not able to view the response at the Revdex.com website email I received to help make a decision Sincerely, Tony [redacted]

Complaint: [redacted] I am rejecting this response because: the response stated that I have been contacted by the establishment for a resolution and I have notAfter the ordeal with the establishment I ended up being out of $ worth of late fees for things I couldn't pay because of the companies negligence Sincerely, [redacted]

Guest has been contacted and concerns resolved

Hotel management has been working with the group's main contact for resolutionThe main contact will be in touch with the group's attendees regarding resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We have been in contact with the guest and have offered compensation which we feel is fair and equitable

Complaint: [redacted] I am rejecting this response because:1) I did not spoke in the hotel room2) [redacted] at the front desk upon checkout was notified, had the opportunity to visit the room for inspection and declined, and confirmed with a witness that the smoking charge would be removed.3) [redacted] from August 20th never got back to me after he promised to do so.4) The hotel manager never has responded to my inquiry.5) A formal complaint with Revdex.com in Denver, CO has gone unanswered.6) Look at my history with HyattI am a platinum member and don't experience these issuesYour hotel has numerous complaints which have been addressed online of charging a fee when nothing has occurred7) You have provided no evidence of smoking in the hotel room and have not justified this billing as again I do not smokeI cannot believe that your Hyatt Hotels would treat a loyal member this wayMy family member is a travel agent and will be notified as well to alert her database of 80,plus clients worldwide about your practices and your inability to assist Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10944154, and find that this resolution is satisfactory to me Sincerely, Clayton [redacted]

Hotel management has contacted the guest and resolved with the guest directly