Hyatt Legal Plans

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hyatt is construing the following statement to extend the following statement far beyond what the statement says:No services, not even a consultation, can be provided for the following matters . . .            [e]mployment-related matters. .
This matter is unresolved.  Thank you. 
Regards,
[redacted]

Good Morning -
My understanding is that service has been cancelled per the request and a full refund has been issued for the payroll deductions that have taken place. I am uncertain as what additional remedies the customer is seeking. Please provide me with additional information.
Thank you.
Brian [redacted]
Hyatt Legal Plans

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you again for your organization's involvement. Though the company claimed to have asked for more information to process the claim, prior to my complaint to the Revdex.com, I don't recall that being the truth, but rather a rejection letter of my claim and advising that I could appeal. Through the Revdex.com, that company finally acted professionally by telling me that they simply need more information, and what specific forms of information they needed. Thank you again. 
Sincerely,

[redacted]

October 30, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408
In re: [redacted]: Your case [redacted]
[redacted]:
Thank you for providing additional information from [redacted] regarding the above referenced matter. We appreciate having the opportunity to clarify legal plan coverage for [redacted].
[redacted]’ legal plan covers certain legal services for a variety of legal matters.  However, the plan can only provide and pay for the services that are covered by the contract forming the plan. [redacted]’ legal plan does not cover employment-related matters.  This employment-related exclusion is not limited to a conflict between an employer and employee, as [redacted] suggests.  Under the legal plan, any matter that involves the participant’s work as an employee is excluded from legal plan coverage.  The plan states:
            No services, not even a consultation, can be provided for the following matters . . .
            [e]mployment-related matters. . . .
[redacted] was sued along with his employer for actions he allegedly took as an employee of that company.  This matter falls clearly within the above exclusion.  Therefore, no legal plan coverage is available to [redacted] for this matter.
A fact sheet, which was previously provided to [redacted], is attached. The exclusions are listed on the last page. Thank you for bringing this matter to my attention.
Yours very truly,
Brian C[redacted]
General Counsel
Hyatt Legal Plans

The business gave their response to Revdex.com via phone.The business said they have already assigned a lawyer to the consumer and her matter has been resolved.

July 20, 2015
 
[redacted]
Dispute Resolution Specialist
Revdex.com, Inc.2800 Euclid Avenue, 4th FloorCleveland, OH 44115-2408
[redacted]
 
In re:  Complaint Number [redacted]
 
Dear [redacted]:
 
We are in receipt of your email of July...

14, 2015 regarding Complaint Number [redacted].  By way of background, Hyatt Legal Plans is a legal plan provider which provides personal and frequently needed legal services at an affordable price.  We appreciate knowing of potential areas of concern with our members and take client satisfaction very seriously.  We have an internal process to address issues like these.  
 
The member contacted Hyatt for help in finding an attorney to assist him with a contested divorce matter.  Contested divorce is a covered service under the member’s legal plan.  When a member works with a plan attorney, Hyatt pays the plan attorney directly for their services.  In the event that a plan attorney is unavailable and/or if the member chooses to work with a non-plan attorney, Hyatt will reimburse the member for the cost of attorney’s fees incurred with the non-plan attorney pursuant to our fee reimbursement schedule.  Although Hyatt strives to have plan attorneys in place to assist members with their legal matters, in some instances, a plan attorney may not be available and the member must use the fee reimbursement option.  Hyatt does not guarantee that we will be able to find a plan attorney to assist every member.
 
When this member contacted us regarding his matter, our special representative reached out to plan attorneys in the area to see if they could assist the member.  Unfortunately, neither of the two plan attorneys who practice family law in [redacted] area where the member lives were able to assist the member.  While our representative continued to try and find an attorney who could assist the member, she also explained the fee reimbursement option to the member and sent him the necessary paperwork to obtain reimbursement.  Through the continuing efforts of our representative to locate counsel to assist this member, we have added a new, experienced attorney to our network in [redacted] who handles contested divorce matters.  We have referred this member to the plan attorney for assistance with his legal matter and the member thanked us for our assistance.  We advised the member to contact us if he has any additional issues or concerns.       
  
We therefore believe this matter to be resolved.  We would be glad to review any additional information or discuss this matter further with you if you have any further questions. 
 
Yours very truly,
 
 
Brian ** C[redacted]   
General Counsel and Vice President
Hyatt Legal Plans
[redacted]