On 7/23/I sent an email which is pictured below to Mr [redacted] explaining his chargesHe booked two rooms for the night of 7/18/at a rate of $When he contacted us post stay and explained we saw that he was saying there were people in each room and not the in each he had notified at the time of bookingWe gracious understood the miscommunication and adjusted the $premium off of the rate for each roomWhich I explained in the email I sent in which I did not receive a responseThe product of the two hotel rooms were used as keys were made and he occupied both roomsHe booked his own rooms through Hyatt.comWe have already compensated $off what was booked due to the decrease in occupants of the rooms and are unable to adjust one nights room and tax unless Mr [redacted] can forward his confirmation email showing that he was misled by Hyatt.com and had not received knowledge in advance of arrival of his hotel daily rateBelow is the communication I have had with Mr [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10729230, and find that this resolution would be satisfactory to me.
Regards,
[redacted]
On 7/23/15 I sent an email which is pictured below to Mr. [redacted] explaining his charges. He booked two rooms for the night of 7/18/15 at a rate of $259. When he contacted us post stay and explained we saw that he was saying there were 2 people in each room and not the 4 in each he had...
notified at the time of booking. We gracious understood the miscommunication and adjusted the $50 premium off of the rate for each room. Which I explained in the email I sent in which I did not receive a response. The product of the two hotel rooms were used as keys were made and he occupied both rooms. He booked his own rooms through Hyatt.com. We have already compensated $100 off what was booked due to the decrease in occupants of the rooms and are unable to adjust one nights room and tax unless Mr. [redacted] can forward his confirmation email showing that he was misled by Hyatt.com and had not received knowledge in advance of arrival of his hotel daily rate. Below is the communication I have had with Mr. [redacted].
On 7/23/I sent an email which is pictured below to Mr [redacted] explaining his chargesHe booked two rooms for the night of 7/18/at a rate of $When he contacted us post stay and explained we saw that he was saying there were people in each room and not the in each he had notified at the time of bookingWe gracious understood the miscommunication and adjusted the $premium off of the rate for each roomWhich I explained in the email I sent in which I did not receive a responseThe product of the two hotel rooms were used as keys were made and he occupied both roomsHe booked his own rooms through Hyatt.comWe have already compensated $off what was booked due to the decrease in occupants of the rooms and are unable to adjust one nights room and tax unless Mr [redacted] can forward his confirmation email showing that he was misled by Hyatt.com and had not received knowledge in advance of arrival of his hotel daily rateBelow is the communication I have had with Mr [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10729230, and find that this resolution would be satisfactory to me.
Regards,
[redacted]
On 7/23/15 I sent an email which is pictured below to Mr. [redacted] explaining his charges. He booked two rooms for the night of 7/18/15 at a rate of $259. When he contacted us post stay and explained we saw that he was saying there were 2 people in each room and not the 4 in each he had...
notified at the time of booking. We gracious understood the miscommunication and adjusted the $50 premium off of the rate for each room. Which I explained in the email I sent in which I did not receive a response. The product of the two hotel rooms were used as keys were made and he occupied both rooms. He booked his own rooms through Hyatt.com. We have already compensated $100 off what was booked due to the decrease in occupants of the rooms and are unable to adjust one nights room and tax unless Mr. [redacted] can forward his confirmation email showing that he was misled by Hyatt.com and had not received knowledge in advance of arrival of his hotel daily rate. Below is the communication I have had with Mr. [redacted].