Hyatt Vacation Ownership Inc.

Dear Sir I Madam
 
I am in receipt of your letter dated March 1, 2014 regarding the above matter.  I have thoroughly reviewed our files related to the matter and I am confident that our agents correctly represented to the guest...

during their call on September 25, 2013 that they would be receiving a Fifty Dollar ($50) gift certificate as the premium for attending the sales presentation.
However, in that we certainly value the guests as Hyatt Customers, I have advised my group to begin the process of vesting to the guests Hyatt Gold Passport Account the 10,000 Hyatt Gold Passport Points as requested.
Please advise the guest that they can expect to see the points credited into their account within the next thirty (30) days.[redacted]
Vice  President- Compliance

Dear Sir I Madam

 

I am in receipt of your letter dated March 1, 2014 regarding the above matter.  I have thoroughly reviewed our files related to the matter and I am confident that our agents correctly represented to the guest...

during their call on September 25, 2013 that they would be receiving a Fifty Dollar ($50) gift certificate as the premium for attending the sales presentation.

However, in that we certainly value the guests as Hyatt Customers, I have advised my group to begin the process of vesting to the guests Hyatt Gold Passport Account the 10,000 Hyatt Gold Passport Points as requested.

Please advise the guest that they can expect to see the points credited into their account within the next thirty (30) days.[redacted]

Vice  President- Compliance