Hybrid Landscaping Design & Maintenance LTD

I would like to start out by saying that I have been in business for over years and by your records you can see that I have a spotless record with your company and have been given a " A+ " rating with your companyThat is because I have done a great job with past, present, and future customers We provide a number of services that meet our customers needsI have never had a complaint that was never solved to the satisfaction of the customerThats why I have been given the grade I haveTwo years ago the Mrs [redacted] contacted us for snow removal while they left the country on vacation, we gave them a price of $to snow blow the side walks and driveway for 1-inches of snowThe first year there was no snow during the time that they were goneThey called the following year and asked for the same service again and gave us the new dates of them leavingWe told them we would provide the service again at the same priceThey said fineOn December 28th of the snow in question was predicted as a storm of mostly rain with a chance of 1-inches of snow possibleDuring the early mornings of the 28th it had rained all nightI was in a meeting at 8:00am on the 28th and during the meeting at 9:Am it changed over to freezing rain and then to all snowStarted snowing lightly and progressed through the dayThe storm actually snowed through the whole day and into the evening and just continued to accumulate and at times turned into freezing rain and freezing pellets and then back to snowThe actually snow never stopped until the evening at 6:PM on the evening of the 29th of DecemberSnow accumulations that actually fell was inches measured at the Air Port and differed from location to location because of the winds and driftingThe actually measurement at the [redacted] ***'s was around inchesOn the evening of the 29th of December the temperatures dropped down in to the low 20's and froze all that had fallen leaving us with many problemsThe cities weather people said that they had made a mistake with their predictions and of course gave excuses as to what happenedThe city plows had many problems with clearing street as they were not prepared for the type of storm and the amount of snow that had fallenMrs [redacted] stated in her complaint that the house was ignored for two days witch is falseIt wasn't ignored but that the snow fell for over hours straightYou sure can't snow blow side walks in the middle of the night with out the police being called for noise by the neighborsThe pet sitter never had a hard time getting into the house unless she was walking in the snow with high heelsAll she needed was a pair of boots that common sense would tell you that you wear in the winter to walk in the snowI think this is very over exaggerated, its winter not JuneCommon sense would tell you that this was a major storm and to dress accordinglyThe doors on both front and side of the house were UNDER COVER OF PORCHESWe started clearing of the snow on the early morning of the 30th of DecemberIt was a difficult time with the snow and areas were very frozen from the freezing rain and freezing pellets that had fallen and then the temperatures dropping down to the low 20's on the 29thThe snow was also packed down by the people who walked over itI had of us there clearing the snow for over hoursWe had to spread Salt over the areas to provide safety because of the ice from the first part of the storm and I called Mrs [redacted] and left a message that what we had done to make sure the areas were safe as to make sure no one would fall and hurt themselvesThe areas that she states were not done to her satisfaction was not something I was made aware ofIn the picture they provided as to the cross walks not being done is falseYou can see in the picture that the neighbor across the street has their sidewalks done right down to the concrete and look at their access to the streetIts cover completely because of the plow trucks that plow the street have plowed all those corners closed after we were there and done and leftThe city plows do this all the time including driveways after people clean their drive ways and walks.We finished cleaning the snow there in the early after noon and came back on the early morning and put down salt on the areasWe at NO TIME EVER HEARD FROM THE [redacted] ***'S NOT ON OUR CELL PHONE OR OFFICE PHONE AFTER THEY GOT HOMEThey NEVER contacted us to come and correct the problems OR THEIR DISSATISFACTIONIf they would have called We would have gone over there and corrected any problems they felt was a problemBUT we never heard from them at allWe mailed them out a bill on February dated February 5th and never got a phone call about the bill till MARCH days after the service was done and weeks later we sent her a invoke she called us from her job and started to complain about the service and her invoice chargesShe started to tell me that she was angry we charged her $for salting and the service call and labor chargeWe charged her for a 50#bag of salt and the labor and service callI told her that the salt cost us $plus tax for the salt and we charge $for the salt and the rest is labor and serviceShe started going off about she could buy the same salt for $per bag and that what we should have charged herMY COMPANY IS NOT A NON PROFIT ORGANIZATIONThe state of Wisconsin say that a retailer has to have a minimum mark up law of 6%I fall under that regulationThere is NO PLACE IN MILWAUKEE that sells salt for $for 50# of saltShe got aggeravated on the phone and then I guess I got the same thinking I'm not suppose to get paid for my service and NEVER once called melting me come out and fix what ever problems they hadAt no time was she ever verbally abusedWhat she was mad about was me charging her for our serviceThe price of snow blowing her property was $for snows of 1-inches for snow regardless if it fell from the sky or or the city plows plowed it there or if it drifted there because of the high winds that occurredI NEVER told her it was just from what GOD gave usUnder the agreement I could have charged her $and went there times for ever inches of snowBut I didn't charge her like thatWe charged her $for the snow removal and $for the salting, which I feel was more then fair for all the work and time that was there.When I told here that she threatened to never use me again and would not recommend me to anyone else and said she was going tell everyone on on "Next-door.com and your Revdex.com of all the things I did wrongShe told me she would be mailing a check in for the payment that she was billed for and we hung upThen on March 5th we had to mail her another bill out because we never received the paymentOur practice is to add a late charge when no payment is received and we add that I had intended to advise her of a lien if not paidWhen I spoke to her husband and asked him WHY THEY NEVER CALLED WHEN THEY GOT HOME AND WERE NOT HAPPY WITH THE SERVICE HE TOLD ME THAT "WHY SHOULD WE HAVE CALLED YOU TO COME BACK OUT AND FIX THE PROBLEM WHEN YOU DIDNT DO IT RIGHT THE FIRST TIMEI told him that was very childish and made no common senseThey filled the complaint that dayIn re-capping If they had a problem with the service why didn't they call and let us know about the problem before days later after the snow so we could have come out and fix itI had apologized for the problem and he told me that he didn't want my apology and he was not accepting itAll he did was YELL at me and scream on the phone and how the was going to tell everyone about my company and ruin me on Next-door.com and file the complaint with your companyIm sorry that they feel this way but if they would have called we would have come back out and corrected the problem, and all this wouldn't have happenedIf you have any further questions or need any further assistance don't hesitate to contact meSincerely, Todd M *** Senior Executive Hybrid Landscaping LTD