Hybrid Remodeling Concepts

Initial Business Response /* (1000, 8, 2015/06/30) */

Initial Business Response /* (1000, 5, 2015/06/08) */
First of all we never claim or mention that *** high school endorses our companyor they have any affiliation with our company*** this is a low blow you just be the lacrosse coach at valor, pls let me know since when valor endorses any
business
I understand that you and my partner *** *** have a disagreement and he was really rude to your wife as a business owner he should be more respect full on how to handle the conversation with the customers
Also your insurance company didn't help by paying for 3/of roof and most of negotiations and communications was with ***
Unfortunately bad weather has been a key problem and Mr*** walking away from his company obligations as a owner and now calling him self *** roofingHe din't mention any details of your conversation with him that let me on the dark no just with your files
The solution: lets pin down some completion dates and get you taking care of ill have Mason coordinate with you and move on
From this point forward lets just keep the communication between you and the office Pls
maintain the communication with the officeAt all times to eliminate confusion
Also ill have *** going over your claim to see what is left to be done with the money that you paid and that's all we are
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree with the solutionHowever I disagree with other commentsAs parents of *** students we were contacted by Hybrid sales representative who informed us that he and the owner of the company also had children at ValorBecause of this affiliation we decided to go with your companyHaving paid you in advance of work completed, never did we expect your company to ignore our calls, emails and texts requesting completion of outstanding workWe have kept a running log of our correspondence with HybridYou asked that we contact the office staff directly, But with little or no response we reached out to youOf note, on May 19th I did indicate to you that without resolution my next step would be to contact the Revdex.com among other organizations about this matter
Throughout this process our only desire has been to have the repairs done on our home resulting from hail damage this past September I look forward to hearing from *** to get this matter resolvedPlease have him contact us so we can coordinate completion dates
***