Hyde Park at Wells Branch

In response to the above referenced complaint originated by Mr [redacted] residing at Wells Branch Parkway, [redacted] in Austin, Texas, ***, the Management of the Hyde Park Apartments would respond by simply stating that the utility bill in question was not missed at all, but sent out to the residents on a timely basis for the billing period in question (November and due on January 1st, 2015)The vast majority of the residents paid the bill when it was dueThough he received the invoice (the same as all residents), Mr [redacted] elected not to pay his billRegretfully, there were computer posting issues related to this billing and these posting errors were not discovered until recentlyThe property simply made corrections to the resident ledgers when the posting errors were discovered, and any resident who had elected to not pay the bill received last January 1" was notified of the delinquency, Mr [redacted] paid the bill that was due when he was notifiedManagement did issue an apology of the posting error and it is not expected that there will be any future problems of this type now that the books have been correctedPlease let us know if there are any other questions or concernsThe Hyde Park Management Team [redacted]

In response to the above referenced complaint originated by Mr. [redacted] residing at 2801 Wells Branch Parkway, [redacted] in Austin, Texas,...

[redacted], the Management of the Hyde Park Apartments would respond by simply stating that the utility bill in question was not missed at all, but sent out to the residents on a timely basis for the billing period in question (November 2014 and due on January 1st, 2015). The vast majority of the residents paid the bill when it was due. Though he received the invoice (the same as all residents), Mr. [redacted] elected not to pay his bill. Regretfully, there were computer posting issues related to this billing and these posting errors were not discovered until recently. The property simply made corrections to the resident ledgers when the posting errors were discovered, and any resident who had elected to not pay the bill received last January 1" was notified of the delinquency, Mr. [redacted] paid the bill that was due when he was notified. Management did issue an apology of the posting error and it is not expected that there will be any future problems of this type now that the books have been corrected. Please let us know if there are any other questions or concerns. The Hyde Park Management Team [redacted]