Hyde Park Cleansers Inc

Revdex.com:At this time, I have not been contacted by the Rock Health & Fitness Club regarding complaint ID ***As long as they remove my billing information from their records and never attempt to bill me for anything ever again, I am satisfied not having contact with
themThank you.Sincerely,*** ***

Hello, *** *** always has a problem with the credit card on file for her gym membership duesWe were trying to get in touch with her to inform her that her billing was declined for the month of June, July, August, SeptemberShe refuses to put a valid phone number on file so that we
can contact her in regards to her billingWe sent her numerous emails and letters to the address that she has on file with no responseAs per her contract, when she joined, it states that if billing comes back declined there will be a $late feeShe is aware of that since in the past she has previous declinesAs a courtesy we only charged her ONE LATE FEE! She stated that she will be disputing these charges and that she wanted to cancel her accountHer account remained opened because of the disputed chargesShe spoke to me personally and member received credit of $on October ***, on the credit card she has on fileNo reason why she should be reporting this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is factually not trueI asked for my membership to be frozen for the month of February at the end of JanuaryThis was not doneI then complained about the matterDora responded and said she was assuming my complaint was also the end of my membershipI called her and confirmed my wife and I both wanted our memberships cancelled Then in April and may we were sent bills again after requesting our memberships be cancelledDora's answer was "no"This is a hostage situationWe have made it clear since the last week of January we no longer wanted to Pr would attend this gym and wanted our memberships cancelledIf you read ***,you can see we are not the first people this gym had tried to take advantage of
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

[redacted] has a balance of $360 for personal training sessions that he received but did not pay for. He requested to put his account on freeze for the month of March which we accomodated him. He stated that after his freeze he was going to come in and cancel his account. Justin never came...

in to cancel account. According to his contract a 30 day notice must be submitted at the The Rock Health and Fitness with the surrender of his membership card. If needed we can provide a copy of his contract. Thank You