Hyde Park Plumbing went ahead and contacted a well respected heating and air conditioning business to make sure that we were not mistaken about the position of the gas lineAs stated before we fully intended to preform the work John requested if a professional heating and cooling technician thought it nessesaryThe technician confirmed that there was no problem with the location of the gas lineHe said that the coil compartment rarely needs access or it would have an actual access panel installedHe also said that he considers it to be " part of the job " to have to remove condensate pumps and piping as well as gas lines when faced with replacing the coil ,which is the main reason for getting into that area
My partner and I are the only employees at Hyde Park PlumbingSo we take our reputation very serious We bend over backwards to make our customers feel that we are worth the money they spend
on usHowever, we also recognize that some requests are unreasonable; I believe that most of us can relate to that in our own professional lives The work we provided to *** and his family was comprised of quality workmanship and materialsI made a couple of trips to his home at no charge and spent a good amount of time comings up with several options for his family's needs Once again at no costThe gas line that *** is talking about is run in an area in front of the unit at the baseThere is no access panel that is being blocked it's not an area that needs to be opened very often or the manufacturer would have made it with an access panelWhat we did is standard practice What *** wants is a preferenceNot a necessityThat said I told *** that if he had a second opinion that stated that we had done something inappropriate we would be back to redo the gas line at no chargeIf not we would change it at a very reasonable rate
Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The access panel to the air conditioner coils is blocked by Hyde park Plumbing's gas line that they installedThe coils of and Air Conditioner is something that is usually inspected yearly by an Air Conditioner's yearly serviceIt will have to be rerouted whether Hyde Park does it or someone else does itI or an Air Conditioner contractor will have to get in there and we don't want to destroy the panel cover to get it off, so the gas line that Hyde Park Plumbing installed will have to be reroutedHyde Park Plumbing refuses to reroute the gas line that they installed even though I have spent over $3,in the last year and it blocks the panel for getting access to the air conditioner coilsThis is very poor customer serviceI would not ever recommend them to anyone
***
*** ***
Hyde Park Plumbing went ahead and contacted a well respected heating and air conditioning business to make sure that we were not mistaken about the position of the gas line. As stated before we fully intended to preform the work John requested if a professional heating and cooling technician thought it nessesary. The technician confirmed that there was no problem with the location of the gas line. He said that the coil compartment rarely needs access or it would have an actual access panel installed. He also said that he considers it to be " part of the job " to have to remove condensate pumps and piping as well as gas lines when faced with replacing the coil ,which is the main reason for getting into that area.
Hyde Park Plumbing went ahead and contacted a well respected heating and air conditioning business to make sure that we were not mistaken about the position of the gas lineAs stated before we fully intended to preform the work John requested if a professional heating and cooling technician thought it nessesaryThe technician confirmed that there was no problem with the location of the gas lineHe said that the coil compartment rarely needs access or it would have an actual access panel installedHe also said that he considers it to be " part of the job " to have to remove condensate pumps and piping as well as gas lines when faced with replacing the coil ,which is the main reason for getting into that area
My partner and I are the only employees at Hyde Park PlumbingSo we take our reputation very serious We bend over backwards to make our customers feel that we are worth the money they spend
on usHowever, we also recognize that some requests are unreasonable; I believe that most of us can relate to that in our own professional lives The work we provided to *** and his family was comprised of quality workmanship and materialsI made a couple of trips to his home at no charge and spent a good amount of time comings up with several options for his family's needs Once again at no costThe gas line that *** is talking about is run in an area in front of the unit at the baseThere is no access panel that is being blocked it's not an area that needs to be opened very often or the manufacturer would have made it with an access panelWhat we did is standard practice What *** wants is a preferenceNot a necessityThat said I told *** that if he had a second opinion that stated that we had done something inappropriate we would be back to redo the gas line at no chargeIf not we would change it at a very reasonable rate
Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The access panel to the air conditioner coils is blocked by Hyde park Plumbing's gas line that they installedThe coils of and Air Conditioner is something that is usually inspected yearly by an Air Conditioner's yearly serviceIt will have to be rerouted whether Hyde Park does it or someone else does itI or an Air Conditioner contractor will have to get in there and we don't want to destroy the panel cover to get it off, so the gas line that Hyde Park Plumbing installed will have to be reroutedHyde Park Plumbing refuses to reroute the gas line that they installed even though I have spent over $3,in the last year and it blocks the panel for getting access to the air conditioner coilsThis is very poor customer serviceI would not ever recommend them to anyone
***
*** ***
Hyde Park Plumbing went ahead and contacted a well respected heating and air conditioning business to make sure that we were not mistaken about the position of the gas line. As stated before we fully intended to preform the work John requested if a professional heating and cooling technician thought it nessesary. The technician confirmed that there was no problem with the location of the gas line. He said that the coil compartment rarely needs access or it would have an actual access panel installed. He also said that he considers it to be " part of the job " to have to remove condensate pumps and piping as well as gas lines when faced with replacing the coil ,which is the main reason for getting into that area.