Hydra Carpet Cleaning Company Reviews (1)
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Hydra Carpet Cleaning Company Rating
Address: 5174 S Main St, Akron, Ohio, United States, 44319
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Initial Business Response /* (1000, 12, 2016/03/18) */
Akron Revdex.com
We were on time for every appointment for Mrs. [redacted]. The estimate, the first cleaning, and the
second cleaning. Mrs. [redacted]'s carpet is probably over 25 years old. The living room is a darker green
color,...
the two bedrooms, hall and steps are an old white polyester carpet, which is more difficult to
clean. The carpet had several spots, stains and spills. Which were pretreated. One of her complaints
was darkness around the edges of the white carpet, that is called soil filtration, caused by air moving
through gaps along the subfloor, making the carpet act as a filter. We were not advised of that on the
first cleaning. When we went back the second time, Mrs. [redacted] was not there, her husband showed us
areas of concern in the master bedroom, hall steps and living room, he said nothing needed to be done
in the second bedroom. We offered to go out and a third time, she said OK, and would call to schedule
when she had time, we waited and waited and she never called. We strive for customer satisfaction, as
this is our first complaint since we first opened in 1974. We would be happy to refund Mrs. [redacted] the
partial refund she has requested of $150.00
Initial Consumer Rebuttal /* (2000, 14, 2016/03/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was a real inconvenience to reschedule with hydroclean I never said it was okay but I am happy with the $150 refund and I accept. Hydra Clean has my address, how soon will I be refunded?