Hydro Plumbing & Heating, LLC

[redacted] Hello ***, here is the response for the complaint # [redacted] "We are sorry for the negative experience, however, when we did the work of relocating the drain/discharge to the low side of house, we had advised that the previous location/discharge had washed out under the foundation, and would cause future problemsAs for the inspector, when we were told that the inspector said the piping was incorrect we had asked for a number to discuss the matter with himWe never received any contact information for the inspector to discuss it, in fact, that request I made was the last I had heard from you until this review."Thank you, Shannon S [redacted] ***Office ManagerHydro Plumbing and Heating [redacted]

Complaint: [redacted] I am rejecting this response because:We did not accuse anyone of anything We simply pointed out what the buyer's inspector said We had no way of contacting the inspector We were not informed of the hour long window and my wife waited until after the time of said arrival And we were charged time and a halfMy wife's last call was made to them at 4:and she left at 4: The half hearted apology is weak and seems an afterthought This has devolved into a "he said/she said" situation We do not wish to continue this any further Simply mark us down as disappointed after previously receiving excellent service Regards, [redacted]

Complaint: ***
I am rejecting this response because: We don't remember being so advised, and we never had the number of the inspector Nor does this address the poor attitude expressed in the direct reply from the business to us, nor does it answer why he charged time and a half for a Friday visit when he failed to arrive at the scheduled time on the day before
Regards,
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[redacted]Hello [redacted], here is the response for the complaint # [redacted]"We are sorry for the negative experience, however, when we did the work of relocating the...

drain/discharge to the low side of house, we had advised that the previous location/discharge had washed out under the foundation, and would cause future problems. As for the inspector, when we were told that the inspector said the piping was incorrect we had asked for a number to discuss the matter with him. We never received any contact information for the inspector to discuss it, in fact, that request I made was the last I had heard from you until this review."Thank you, Shannon S[redacted]Office ManagerHydro Plumbing and Heating[redacted]

When we rerouted drain/discharge, almost a year ago, from the sump pump, we informed your husband of the need to fix the wash out underneath the foundation, or water would continue to come in every spring when ground water levels rise. When I spoke with him a few weeks back, I asked if he'd ever had that fixed, he said he had not. As for us not being there exactly at 4 on the Friday, with our line of work we do not schedule exact times, our scheduling is done in one hour increments (for example 2-3, 3-4, 4-5, etc.). We do this as sometimes appointments run long, and travel times are not exact. On the originally scheduled date we arrived at 4:40. When we came in and did the work the next day which was Saturday, we worked for an hour and a half and charged our regular rates, not time and a half. We are sorry for the way we responded in the email it was rude, however without any ability to contact the inspector, the claims and accusations against us seemed unfounded.

Complaint: [redacted]
I am rejecting this response because:We did not accuse anyone of anything.  We simply pointed out what the buyer's inspector said.  We had no way of contacting the inspector.  We were not informed of the hour long window and my wife waited until after the time of said arrival.  And we were charged time and a half. My wife's last call was made to them at 4:40 and she left at 4:50.  The half hearted apology is weak and seems an afterthought.  This has devolved into a "he said/she said" situation.  We do not wish to continue this any further.  Simply mark us down as disappointed after previously receiving excellent service.  Regards,
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