Hydro-Tech Irrigation Co

I am very sympathetic to *** [redacted] 's situation and understand her frustration with [redacted] irrigationHowever, [redacted] irrigation went out of business and is presumed bankruptWhile we did hire the owner of [redacted] ***, [redacted] ***, as a commissioned salesmen we did not purchase the assets, liabilities or warranties of his former company [redacted] had forwarded the phone number of [redacted] irrigation to Hydro-Techs phones to give his customers a place to go for serviceAs a good faith gesture to his former customers we have unofficially honored his prepaid spring starts in order to gain them as customersThe data provided by [redacted] was incomplete at best and I believe what happened on April 17th was due to an inaccurate Address We followed up with a second appointment at no charge during which we completed her spring startsubsequently stopped by to address an issue with a leak also at no chargeIf any refund were due it would be from [redacted] Irrigation and seeing how Hydro-Tech completed the service at no charge I do not see how any refund would be due at all

*** [redacted] ,While I realize that this must be a shock to you the unfortunate truth is that the company that you had a contract with, [redacted] Irrigation, is now closed and bankruptAny contract that you had is with themEven the spring start of your irrigation system you had this spring was essentially a gift from Hydro Tech as we were under no obligation to perform it and we were not paid to complete itWhile we would be glad to continue servicing your system we will not be do so free of charge[redacted] Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I was never informed of a company that will support the contracts of *** ***I was told in an email from *** *** that Hydro Tech assumed *** ***My relationship with *** *** is still under warranty, and I was left with the belief that Hydro Tech assumed the contracts I am expecting Hydro Tech to provide winter and Spring support to my warranty with *** ***
After that point and time, I will search for a company that can provide future maintenance service to my sprinkler system, however, I do not intend to have Hydro Tech provide service beyond my warranty periodTheir customer service in not to provide the best service to their customers, instead it is to figure out how to fill their pockets I am very dissatisfied with this response from the OWNER of the company I will certainly post it to the internet to warn others of the lack of concern for the customer and the service that they provide
Regards,
*** ***

The tech turned in a signed work order that clearly stated that the rear irrigation system was started for the season and programmedThis info was confirmed by the tech who did the work and stated that there was nothing wrong with the system upon the return visitThere was some minor adjustments
made per the home owner in the back areaOn a previous visit last year the home owner reported that the controller was not working also and upon arrival we determined that there had been attempts to change the program with multiple start times inputted causing it to operate outside of the desired times

*** *** system was not under any warrantyThe wire fault that was causing the issue was part of the volt circuit that plugs into the wall outlet hence the request to have a electrician look at the problemHTI installed a controller that was then damaged by the homeowners faulty electrical
connection for which he was billed $parts and labor. We returned after the electricians visit and replaced it free of charge even though it was the homeowners wiring fault that caused the damage. The expansion module is not " a fancy name for a transformer". The homeowners system has six irrigation zonesThe base controller only has capacity for four zonesIn order to use it on a six zone system an expansion module must be installedThe homeowner had been in receipt of the invoice for the work for nearly full weeks prior to our return after the electricians visit and he was fully aware of the previous chargesHe was aware that we were coming to replace the controller and this this visit would be warrantied even though it had been damaged by his faulty wiringAt no time did he mention his desire to attempt to order a grey market replacement online.Michael D***Service Manager

I have spoken with the homeowner and as a courtesy we have agreed that we would waive the charge for the second visit.

I am very sympathetic to [redacted]'s situation and understand her frustration with [redacted] irrigation. However, [redacted] irrigation went out of business and is presumed bankrupt. While we did hire the owner of [redacted], as a commissioned salesmen we did not purchase the assets,...

liabilities or warranties of his former company.  [redacted] had forwarded the phone number of [redacted] irrigation to Hydro-Techs phones to give his customers a place to go for service. As a good faith gesture to his former customers we have unofficially honored his prepaid spring starts in order to gain them as customers. The data provided by [redacted] was incomplete at best and I believe what happened on April 17th was due to an inaccurate Address.  We followed up with a second appointment at no charge during which we completed her spring start. subsequently  stopped by to address an issue with a leak also at no charge. If any refund were due it would be from [redacted] Irrigation and seeing how Hydro-Tech completed the service at no charge I do not see how any refund would be due at all.

[redacted],While I realize that this must be a shock to you the unfortunate truth is that the company that you had a contract with, [redacted] Irrigation, is now closed and bankrupt. Any contract that you had is with them. Even the spring start of your irrigation system you had this spring was essentially a gift from Hydro Tech as we were under no obligation to perform it and we were not paid to complete it. While we would be glad to continue servicing your system we will not be do so free of charge.[redacted]Service Manager

Review: Last summer I had a sprinkler system installed at my home. The company providing the service was [redacted] who was recently acquired by HydroTech Irrigation Co. Prior to the acquisition I'd had service problems with [redacted] and again this Spring, I continue to have problems with the Acquisitioner. I am currently exercising the first year contract which is service I've already paid for however, after receiving a reminder notice from [redacted] to call and have the service turned on I called immediately. I was given an appointment of April 17th between 12-5. Unfortunately all of my out of the home errands were not kept because I waited for them to show up and no one ever called or showed up to advise me that they weren't coming.

I called [redacted] the evening of April 17, 2014 to advise him of the poor customer service that I received. The call was picked up by voicemail, I left a message and followed up with an email to tell him how once again poor their customer service has been in the past and continues. The next morning, [redacted] had the service rep for Hydro Tech to call me. The rep said to me that someone came out to turn on the system and I told him that my son would turn it on and that I would not need their service. First and foremost, I do not have a son and I advised the rep of the fact. He stuttered then said "Oh he must have gone to the wrong house". At that point, I reminded the rep of the very poor service I'd received from them in the past and it was mainly my making appointments and them not showing up. He argued back to say that was [redacted], not Hydro Tech. I reminded him again, I am receiving the same broken appointments from Hydro Tech as I received from [redacted], he continued to argue with me and I hung up the phone on him.

I called again today (April 29) to schedule another appointment to have the sprinkler system turned on. After the lady verified my address, she said" Someone came to turn your system on on April 17th". I corrected her and reminded her of my conversation that I had on April 18th. She asked me to hold on and said she would call me right back. Before she hung up I asked her where is the company located, she said "in [redacted] Va."

I am still waiting for a scheduled appointment to have my sprinkler system turned on.Desired Settlement: I would prefer for Hydor-Tech to meet their promise under the contract, however, since their customer service is so unaccommodating, and since this service is already paid for, I would prefer a refund to have maintenance of my system provided by another reliable company with much better customer service.

Business

Response:

I am very sympathetic to [redacted]. [redacted]'s situation and understand her frustration with [redacted] irrigation. However, [redacted] irrigation went out of business and is presumed bankrupt. While we did hire the owner of [redacted], [redacted], as a commissioned salesmen we did not purchase the assets, liabilities or warranties of his former company. [redacted] had forwarded the phone number of [redacted] irrigation to Hydro-Techs phones to give his customers a place to go for service. As a good faith gesture to his former customers we have unofficially honored his prepaid spring starts in order to gain them as customers. The data provided by [redacted] was incomplete at best and I believe what happened on April 17th was due to an inaccurate Address. We followed up with a second appointment at no charge during which we completed her spring start. subsequently stopped by to address an issue with a leak also at no charge. If any refund were due it would be from [redacted] Irrigation and seeing how Hydro-Tech completed the service at no charge I do not see how any refund would be due at all.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I was never informed of a company that will support the contracts of [redacted]. I was told in an email from [redacted] that Hydro Tech assumed [redacted]. My relationship with [redacted] is still under warranty, and I was left with the belief that Hydro Tech assumed the contracts. I am expecting Hydro Tech to provide winter 2014 and Spring 2015 support to my warranty with [redacted].

Review: This firm set my sprinklers in the spring incorrectly. I called them back to ask them to correct what they had done. They then charged me for the service call. I told them repeatedly that I was not paying for something twice when their technician made the error. They have now sent this invoice to a collection agency. It is infuriating to deal with such an underhanded company. In addition they are rudeDesired Settlement: They need to withdraw this collection action and credit the invoice

Business

Response:

Hydro-Tech irrigation completed a spring start at the Brown Residence on June 13th. 2013. The system was set to run one time each day on Mondays, Wednesdays and Fridays. [redacted]. [redacted] called for additional service on July 11th 2013 stating that the system would not quit running so she had turned the water off to it. upon arrival the technician determined that the system had been reset to eight start times per day. this would cause the system to run nearly around the clock because as soon as it completed one cycle it would then start another. This is not something thing that can happen accidentally it must be specifically programmed using several steps. If, as [redacted]. [redacted] claims, was done so by our Technician at the spring start it would have been running continuously since June 13th 2013. Therefore there was a charge to reset the controller back to the correct program. After several invoices were sent to [redacted]. [redacted] she responded on August 2th 2013 with a message that she wasn't paying it because we had set it wrong. Unfortunately the facts are that it would have been impossible for our tech to set it that way without the system running constantly for a month which was not the case. While the case is now our of our hands having been sent to our credit agency if [redacted]. [redacted] were to pay the original $100 I could ask them to take their fee out of that amount rather than in addition to.