Hydrodynamics

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The information the business is claiming to have provided about the pump to me is not accurate, considering I wasn't home at the time of diagnosticsIt was never explained to me about the style pump and what is involved in that pumps operationNever, once was my wife or I offered the option to repair the pumpAs stated in my compliant the pump was only two years old, installed by American pumps, which Aaron bashed as a " shady" organizationAs for the repair, I did state in my compliant that they sent a technician out for a temporary repairLast time, I checked plumbers putty was not considered a permenant repairAfter speaking with the owner, I was informed that a permenant repair would be completed when the weather broke, because that had to shut off the valve at the curb boxIt was explained that when they came back they would make the necessary repairs to correct the leak and support to pipe, which they removed and installedSo as it stands I still have a sewage leak coming from the piping of the grinder pump and I am out over $for a pump that truly didn't need to have installed I was also informed by Hydro Dynamics that our community would only allow these new high price units to installed, which I learned after contact our home owners association is completely falseI have already made contact with my Lawyer [redacted] , and we felt that it would be in everyone's best interest to come to some sort of agreement using the Revdex.comMy Lawyer reviewed all the provided documentation and feels extremely confident, if we need to proceed with legal actionIt appears Hydro Dynmaic is unwilling to work with their customer and accept any responsibility for their poor workmanship and misdiagnosis of our grinder pump So if this is truly the case , we will be forced to take legal actionI will also, make it a point to make members of our community aware of poor ethics and workmanship of Hydro Dynamics.So I will leave it up to Hydro Dymanics to determine how they want to purse this compliantThey can do the right thing and stand behind their product and service, or they can do the wrong thing and risk lots of poor negative attention to their business Regards, [redacted]

To whom it may concern,Once again, since [redacted] 's decision was to retain legal counsel, Hydrodynamics Inchas no further comment.Sincerely,David *P***

[redacted] contacted Hydrodynamics Incon 1-27-and requested us to evaluate the problem of his failed grinder pumpHis basement where the grinder pump is located the basin had filled to an alarm levelWe had pulled the pump to find out this pump is a [redacted] centrifugal horsepower grinder pumpThis pump had a failed internal motor componentAs per the initial complaint from homeowner, he didn't ask about any motor relay, as the solid state relay located in the control panel tested operational I had no reason to discuss other that an internal motor failureThe pump was tripping the dedicated circuit to the pump The failure was inside the pump, depending on what exactly failed inside the motor we were unsure of but a motor or motor component had failedI personally contacted the company that broke down the pump for the insurance company and he had explained that the pump was a motor failure, the motor start switch inside of the unitThis is a motor componentI had informed the homeowner as this pump could be repaired but this is an oil filled motor and we cannot break down the pump onsite and we do not repair these pumpsI also explained the down time that would be required without a pump in the basin and the dwelling would have not facilities e.gtoilets, sinks, washing machineBasically no water could be used Based upon our evaluation it was a definite failure inside of the pump but as stated before I also explained as this pump was a centrifugal pump and as per manufacturer requirements must be submersed in water at all times to disperse heat made by pump motorThus, this cannot be achieved with this basin, setting the levels on and off set points correctly*** [redacted] also explained that this pump was approximately several years old, he or his wife had first stated we installed the pump, but we do not install this brandThis was the point when we advised the homeowner of a replacement grinder pump with a guaranteed warranty of years parts and laborBasically, this is a bumper to bumper coverage for the pump We are an Environment One dealer and these pumps are the "Cadillac" of grinder pumps warranty, longevity, serviceability, and reliabilityThe motors are air cooled and the pump being completely submersed is not required, therefore we felt this selection of pump would fit [redacted] ’s pump requirementsI spoke to the homeowner informed him of the pricing and he had agreedWe then installed the pump [redacted] also asked me if the pump would be covered under his homeowner’s policyI stated to him the most common of instances of failure of which are likely covered surges and lightning strikes, thus wear and tear would not, he would have to consult his policyHe was adamant that it would submit a claim and hopefully would be coveredIt wasn't until his homeowner policy rejected the claim that this complaint came forwardOn that note, we did accept responsibility of not adding additional support to the pipingThe new pump was connected to the existing piping in the structure utilizing all of what was a prior connectionOn 2-2- [redacted] contacted Hydrodynamics Incand had stated he had a leak and the pipe was not supported correctlyWe sent a technician out to evaluate the problemThe pipe was leaking at the wall and had caused no property damageThe pipe was repaired and re-secured at no cost to the homeownerThe origin of the leak was from the poor workmanship from the prior installerIn closing, all serviceable components were properly tested by Hydrodynamics including the serviceable solid state relay in the control panelAll field serviceable components were testedThe motor, which is not field serviceable, would have been required to be sent to a motor shop for repair as was done by homeowner insurance companyThe homeowner chose to replace the pump based upon the inconveniences of no facilities with the pump removed for an extended period of time and unknown repair cost