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Hydrolux Reviews (4)

[redacted] I ordered trial size product and it was advertised as free, and that I only had to pay small shipping feeYou are forced to press a continue button which unbeknownst to me enrolled me in monthly charges to my credit cardI was first offered a 30% refund for additional charges, then 50%, then 75% and finally 100%minutes of trying to outsmart and out talk me later the girl promised to cancel my account if I agreed to not seek legal advice.I am canceling my credit card now as I fear more charges from this deceptive companyThey go by many names and their products are shipped from different statesThe trial products they sent me were called Nueology and nuevitality and arrived in a brown envelope with no return address, no contact info and no packing slip

[redacted] I ordered 2 trial size product and it was advertised as free, and that I only had to pay small shipping fee. You are forced to press a continue button which unbeknownst to me enrolled me in monthly charges to my credit card. I was first offered a 30% refund for additional charges, then 50%, then 75% and finally 100%. 35 minutes of trying to outsmart and out talk me later the girl promised to cancel my account if I agreed to not seek legal advice.I am canceling my credit card now as I fear more charges from this deceptive company. They go by many names and their products are shipped from different states. The trial products they sent me were called Nueology and nuevitality and arrived in a brown envelope with no return address, no contact info and no packing slip.

[redacted] I ordered 2 trial size product and it was advertised as free, and that I only had to pay small shipping fee. You are forced to press a continue button which unbeknownst to me enrolled me in monthly charges to my credit card. I was first offered a 30% refund for additional charges, then 50%, then 75% and finally 100%. 35 minutes of trying to outsmart and out talk me later the girl promised to cancel my account if I agreed to not seek legal advice.I am canceling my credit card now as I fear more charges from this deceptive company. They go by many names and their products are shipped from different states. The trial products they sent me were called Nueology and nuevitality and arrived in a brown envelope with no return address, no contact info and no packing slip.

On Aug. 15th, 2017 I purchased the online trial product for $39.95 and checked off the box indicating I DID NOT want to receive any further product. On or a about Aug. 23rd,I received my trial but with no shipping invoice or other identifying information, I assumed everything was as it should be. Two weeks later, I shipped 2 more products in a box. At this time, I checked my credit card statement and found that my credit card was charged 2 separate fees of $129.74 and $116.96 on Aug 17th and Aug. 19th the first shipment which should have been for $39.95 and again charged $124.91 and $112.87 on Sept. 16th and Sept. 18th respectively. As I did not sign up for further shipments, I did not expect another shipment or charge. In total, I have been charged a total of $484.48. On Sept, 21st,I immediately contacted the Hydrolux customer service line and was offered a refund for the last two products but was refused a refund for the first two products even though everything I received I had sent back through Canada Post - Express Post. I assumed that when the CSR said I would get a refund for the last two producst, she meant the last two boxes as I only ordered one product, therefore the last two products would have meant the last two boxes. I have just contacted Hydrolux again and spoke with a CSR by the name of *** who refused to refund any more money. This is clearly a company that will do whatever it can in order to get your credit card number on file and continue to charge your card regardless of what option you choose when ordering a trial. They now have all of their products back in their possession but refuse to refund the remaining funds owing to me in the amount of approximately $250 Canadian. *** to date I have received two refunds totalling $126.42 CDN, with the promise of another refund of $89.95 USD on todays call (Oct. 18th). This totals roughly half of the total amount taken from my credit card ($484.48).

Desired Outcome

I am looking for a refund for the remaining money, approx. $250 CDN owing me.

Hydrolux Response

To whom it may concern,On behalf of the company, I apologize for the inconvenience that we have caused you.To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like ***, ***, ***, ***, etc.Regarding your request of refund, we already made a great exemption and process a total of $189.95 USD as a refund on your account even though technically, your account is no longer eligible for a refund based on the terms and conditions of the service. This will reflect as a refunded amount to your card within 2-4 business days.Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.Thank you.

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Address: PO Box 500 RPO Steeles W, North York, Ontario, Canada, M3J 0J8

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try-flawless-beauty.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Hydrolux, but after several inspections we’ve come to the conclusion that this domain is no longer active.

tryhydrolux.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Hydrolux, but after several inspections we’ve come to the conclusion that this domain is no longer active.


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