Hydroluxe Reviews (%countItem)
Hydroluxe Rating
Address: 592 Sheppard Ave W PO Box 77570, Toronto, Ontario, Canada, M3H 2W0
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luminesqueskincream.com
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Purchased what was to be one product online - was shipped 5 boxes, 2 each month @ $100 US per. When called the company said the terms and conditions *** to charge your credit card without further authorization *** - they also indicated that the 30 day return policy applies to the first product only.
Full refund of all products *** I insisted on returning the unwanted products - they said they will only take back the last two and provided provided cancellation numbers and supposed small discount for the last two boxes of products. They will be sent back
To whom it may concern,On behalf of the company, I apologize for the inconvenience that we have caused you.To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like Facebook, Yahoo, Google, Microsoft, etc.Regarding your request of refund, we will make a great exemption to your account and process a refund that will cover the whole amount that will result you getting the full refund. This will reflect as a refunded amount to your card within 2-4 business days.Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.Thank you.
tried trial size products with just being charged shipping
Wrinkle cream and moisturizer. received a email from Canada post stating products were delivered. NEVER received them. Sent email to Hydroluxe to advise that I never received and I wanted my shipping charges back. ***
Product_Or_Service: moisturizer & wrinkle cream
Billing Adjustment I just want my credit card reimbursed and my name and contact information taken off any future dealings with this company. *** Thanks
To whom it may concern,On behalf of the company, I apologize for the inconvenience that we have caused you.To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like *** etc.Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)I never got the trial size to even start a 14 day trial....*** as long as I wont be sent anything further and no further charges will be on my credit card, I accept the response.
I ordered two Hydroluxe trial products which only asked for the shipping charges. However, the full amount was charged later. Two more packages arrived when I was away for vacation, which is so called monthly subscription which I didn't agree when I placed the trial products order. In total I was charged for about $750. I only tried one product and it is very disappointing. The product got dry and stuck at the tip of the dispensing nozzle.
I ordered two trial products only and haven't noticed the so called 14 days trial period for the refund when I placed the order. Even though the products were not as good as the advertisement and I am not satisfied with their products, I think it is still fair to pay the amount for the trial products (US$189.98) no matter whether it worth the money or not. However the following monthly subscription is not what I ordered. I got two times delivery for two products, which cost me extra US$379.96.
I would like to et the refund for the two monthly subscription product.
To whom it may concern,
On behalf of the company, I apologize for the inconvenience that we have caused you.
To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. ***
Regarding your request of refund, we will make a great exemption to your account and process a refund that will cover the whole amount that will result you getting the full refund for two months charges. This will reflect as a refunded amount to your card within 2-4 business days.
Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.
Thank you.
Hydroluxe stated that I am a subscriber of their products. Without my authorization, they billed my credit card with monthly subscribtion that I did not agree to. I have never receive any product from this company but they keep billing me. I only discover my subscription through my credit card statement and they only charged me for two month's subcribtion without sending me any product. ***
I am filing a dispute through my credit card company.
Please refund the full amount of my subcribtion that I did not agree and did not received.
To whom it may concern,On behalf of the company, I apologize for the inconvenience that we have caused you.To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like ***, ***, ***, ***, etc.Regarding your request of refund, we will make a great exemption to your account and process a refund that will cover the whole amount that will result you getting the full refund. This will reflect as a refunded amount to your card within 2-4 business days.Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)I would accept their response as they stated that the full amount will be refund.
I have recently been notified by hydroluxebeauty that they have closed my account and there will be no more charges Well, that's not good enough. I very clearly indicated I wanted only one item. I have received four items and charged for six . I have Not been reimbursed by hydroluxebeauty for Any of the five items I never ordered.
I hope you will be able to help me reclaim my money.
To whom it may concern,
On behalf of the company, I apologize for the inconvenience that we have caused you.
To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. ***
Regarding your request of refund, we will make a great exemption to your account and process a refund that will cover the whole amount that will result you getting the full refund. This will reflect as a refunded amount to your card within 2-4 business days.
Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.
Thank you.
The company charged my credit card almost $130 but failed to send any product. I contacted several members of the customer service department. At least two members agreed to send the product that I paid for through my visa. I waited but nothing arrived. I continued to send emails to the customer service agents, but they have discontinued answering my email.
To whom it may concern,
On behalf of the company, I apologize for the inconvenience that we have caused you.
To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like ***, ***, ***, ***, etc.
Regarding your request of refund, we will make a great exemption to your account and process a refund that will cover the whole amount that will result you getting the full refund. This will reflect as a refunded amount to your card within 2-4 business days. It also shows on the system that we already sent the replacement we promised.
Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.
Thank you.
I ordered my free trial of this product on the internet. I was contacted a few minutes later by phone, and advised the product wouldn't work unless I tried the recommended second product(moisturizer at the same time. I was told because I was in BC, I had to pay a $3.95 plus SH charge. I agreed to only that charge. By the time I received the product and tried it for a couple of days, I saw the $89.98 and $99.95 charges US FUNDS, on my ***. I contacted the company right away and they told me I was not within the 14 days from order placement date...to receive any refund. I asked to speak with a supervisor and was told there was none and then was hung up on
I send an email to their support/customer service department and was given the same long talk about the 14 days. ***
After a second email I was offered a $40 discount off of their products. I said no thank you I would like a full refund.
I would like a full refund of both products as soon as possible.
To whom it may concern,On behalf of the company, I apologize for the inconvenience that we have caused you.To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like ***, ***, ***, ***, etc.Regarding your request of refund, we will make a great exemption to your account and process a refund that will cover the whole amount that will result you getting the full refund. This will reflect as a refunded amount to your card within 2-4 business days.Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.Thank you.
Advertised as a free sample with the customer paying the shipping charges. Placed order on Jun 9th and by Jun 25th was charged $136.31 for the serum and $122.25 for the gel. I didn't notice the charges until late July as my credit charges up until the 14th of the month are due 1st of next month. By the time I noticed a 2nd set of charges had been placed on my card. I was going on vacation so planned to return the product when I got back for reimbursement. After speaking with their customer service discovered that they would not reimburse the cost even if I returned the product as I had 14 days after receiving the sample. *** They call it a subscription. One can't possibly use that much facial cream, gel in a month to require more of it every month. *** When I called the company they were unapologetic & KEPT reciting the terms of their conditions over & over again when I told them the charges were unacceptable & I wanted full reimbursement. I was told I could not be put through to a manager & I could either accept their offer of a $50 reimbursement per product ***. After being charged over $600 I relented. My credit card company advised since I accepted a small reimbursement I have no basis to dispute the charges.
help me get back some money. I was charged $122.25 + $136.31 price fluctuation with currency for 1 oz of cream & .5 oz gel over 3 months.
To whom it may concern,On behalf of the company, I apologize for the inconvenience that we have caused you.To address your concern, we provide service wherein a customer will receive a full 30 day supply under the 14 day trial period. Upon signing up for trial program, you also have to notify us within the trial period to let us know whether you want to proceed or just cancel the account. Failure to do so, the account will get charge for the full cost of the product right after the 14 day trial period and get enrolled with our monthly subscription. Approximately 45 days from the day you signed up, we will send another set and your account will get charge for the package we will send. The trial Terms and Conditions that we are referring about is actually on the very first part of our sign up pages or on our order pages. It is the same as creating an account to any online services, for you to be able to create an account you will be ask to read and accept the Terms of service. This applies to all merchant accounts like ***, ***, ***, ***, etc.Regarding your request of refund, we will make a great exemption to your account and process a refund that will cover the whole amount that will result you getting the full refund. This will reflect as a refunded amount to your card within 2-4 business days.Your subscription was canceled as well. Rest assured that no more future charges will be taken out & no more products will be sent out. If you have any further concerns, please don't hesitate to contact us through phone or via email.Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
This company apply the negative option sales which is in total violation of the Consumer Protection act 230 C. Seller to send within 15 days of the transaction a contract specifying all the terms of the agreement