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Hygenex Corp.

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Hygenex Corp. Reviews (4)

Thank you for contacting us regarding this issueGuest ( [redacted] ) checkaround 8:pm on night of September 15thWe rent room every day and we are regularly inspected by Super franchise and Wayne county health departmentWe meet all requirementsW e have yet to fail inspection in past yearsOur desk clerk will never hang up on guest and there is always someone at deskThere is also bell for service and sign saying “Push bell for service” on front desk I have talked to desk clerk who checkguest in and he said guest never called and never came to front office8:pm is very early in evening and if guest would have told us something about the room even after few hours they checkwe could have tried to accommodate guest better by changing their room or given them refundWhy would guest just leave without talking to someone? We employee highly skilled housekeepers and our rooms are not unsanitary as guest claimsWe have never had beg bugs and its baseless accusation that “could have had bed bugs”We do not appreciate being accused of these claims without any proof I am afraid full refund is not possibleGuest never talked to about issues with room when they were hereBest we can offer is guest discount on their next stay with us for any inconvenience we may have caused but after spending night in room full refund is not justified Revdex.com is more than welcome to come inspect our property Regards,Harry P [redacted] General Manager Super Motel Ph: 765-855- Fax: 765-855- Centerville, IN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have no reason to lie or make up accusations like this My husband and son were also said the same thing We were so exhausted from traveling and by the looks what would be the point of saying anything that nightI find it very hard to believe that this place passes inspections I had a coupon book and the pictures of other motel 8s did not look like that place Plus what kind of price was that? $56ish plus tax ended up to $66ish That morning I left early like 6am and NO was at the desk As I finally made it to California and got settled and with the time change and frustrations I tried calling and the lady couldn't give me a corporate number nor understand what I was saying and she hung up on me This cross country move has been quite mentally and physically exhausting and I hate spending my money and getting ripped off and then to top it off it was filthy If it wasn't seriously gross I would not be making such a case I stayed at a hotel in Texas for and it was so nice and clean I thought I was in heaven compared to IN

From: SuperCenterville Sent: Monday, October 24,
10:AMTo: infoSubject: Case ID *** Hello, This is in response to Case ID ***. Mr*** is stating that we had fraudulently charged is credit card for the amount of $338.85. However, Mr*** had reserved a room checking in on September 1st and checking out on September 4th, making the reservation for nights. During those dates we were completely booked due to the event going on at the Wayne County Fairgrounds. Mr*** stated that he would pay when he arrives, which we usually don't do but did just to satisfy him. When his friend *** *** came to check into the room it was already past 9:pm. My front desk clerk Nancy notified him that the payment had to be made up front, but Mr*** wanted to pay per day. During these dates we have a policy which is a minimum day stay and all payments must be made up front. Mr*** then proceeded to try to cancel the reservation. All reservations must be canceled by pm the day of check in. As it was pm we notified them that they would have to pay the full amount. So we charged the card that Mr*** had reserved the room under which is hotel policy. If you do not show up for the reservation or do not cancel within the cancellation time period you do get charged for the room. Also, Mr*** has been calling the motel threatening staff and cussing at everyone that answers the phone. Mr*** says he is going to file a law suit and make sure we are "sent back to our country." Kind Regards,Harry P*** General ManagerSuper Motel Ph: 765-855-Fax: 765-855-Centerville, IN

Thank you for contacting us regarding this issue. Guest ([redacted]) checked-in around 8:00 pm on night of September 15th. We rent room 137 every day and we are regularly inspected by Super 8 franchise...

and Wayne county health department. We meet all requirements. W e have yet to fail inspection in past 15 years. Our desk clerk will never hang up on guest and there is always someone at desk. There is also bell for service and  sign saying “Push bell for service” on front desk.
 I have talked to desk clerk who checked-in guest in and he said guest never called and never came to front office. 8:00 pm is very early in evening and if guest would have told us something about the room even after few hours they checked-in we could have tried to accommodate guest better by changing their room or given them refund. Why would guest just leave without talking to someone? We employee highly skilled housekeepers and our rooms are not unsanitary as guest claims. We have never had beg bugs and its baseless accusation that “could have had bed bugs”. We do not appreciate being accused of these claims without any proof.   
I am afraid full refund is not possible. Guest never talked to about issues with room when they were here. Best we can offer is guest discount on their next stay with us for any inconvenience we may have caused but after spending night in room full refund is not justified. 
 
Revdex.com is more than welcome to come inspect our property.      
 
Regards,Harry P[redacted]
General Manager.
Super 8 Motel
Ph: 765-855-5461
Fax: 765-855-5108
Centerville, IN.

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