Complaint: [redacted] I am rejecting this response because: [redacted] Betts has no clue about what transpired when the tank was set Why would they use new blocks? There was a stack of blocks next to where the tank was dropped The tank that brought to me was the same size as the previous tank I was the one that set the tank with my backhoe on the blocks that were there Its my word against theirs When I called to disconnect I was told that the call was sufficient In response to the accusations about me being " very contentious and combative gentleman to deal with." I would like to remind them that I was on automatic fill I ran out of propane because some one wasn't paying attention When I called, I was told that they would not be in my area until next week If I wanted a delivery there would be an extra charge because it was not a scheduled delivery, even though it was there fault They seem to have forgotten that customer service and being polite is what is all that anyone is looking for ...Socontentious and combative you bet A better way to put it is standing up for oneself They can keep their refund Its not that important at this point So this issue stands unresolved Hygrade is the only one on my “no-good rotten’s” list Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: A request for the signed contract was made when the bill for pickup was received in October of The bill was sent to collections in January of It took over months to receive the contractIn the contract there is no fee set for this pickupThe matter has been sent to the Deptof Consumer Protection Sincerely, [redacted]
Response: Re: [redacted] To Whom It May Concern, In response to Mr [redacted] ’s compliant, High Grade Gas Service would like to make clear that after an account has been sent to our collection agency, we are instructed to discontinue communications with the debtorMr [redacted] failed to request a copy of his contract until after he was sent to collections and as a practice of good customer service we immediately sent out a copy of his contract to him when he requested itFurthermore, Mr [redacted] admits to being a customer “for almost five years”Unfortunately he signed a contract good for a five year periodMr [redacted] broke contract and was issued a $pickup charge (our standard pickup charge)This fee is not “outrageous” by any means, considering we didn’t charge any labor to set the tankMr [redacted] neglects to mention his very short temper with any and all of the office personnel that dealt with himHis offer to pay $as mentioned in his letter was much closer to a demandHe demanded that we accept this payment and waive the remainder of the fee, in which the customer service representative simply responded, “I cannot authorize that.” The $that Mr [redacted] paid was applied to his account which was sent to collections several months and statements later, at which time an additional $collection fee was charged to his account which is also in the signed contract Sent on: 2/24/5:08:PM
Complaint: [redacted] I am rejecting this response because: [redacted] Betts has no clue about what transpired when the tank was set Why would they use new blocks? There was a stack of blocks next to where the tank was dropped The tank that brought to me was the same size as the previous tank I was the one that set the tank with my backhoe on the blocks that were there Its my word against theirs When I called to disconnect I was told that the call was sufficient In response to the accusations about me being " very contentious and combative gentleman to deal with." I would like to remind them that I was on automatic fill I ran out of propane because some one wasn't paying attention When I called, I was told that they would not be in my area until next week If I wanted a delivery there would be an extra charge because it was not a scheduled delivery, even though it was there fault They seem to have forgotten that customer service and being polite is what is all that anyone is looking for ...Socontentious and combative you bet A better way to put it is standing up for oneself They can keep their refund Its not that important at this point So this issue stands unresolved Hygrade is the only one on my “no-good rotten’s” list Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: A request for the signed contract was made when the bill for pickup was received in October of The bill was sent to collections in January of It took over months to receive the contractIn the contract there is no fee set for this pickupThe matter has been sent to the Deptof Consumer Protection Sincerely, [redacted]
Response: Re: [redacted] To Whom It May Concern, In response to Mr [redacted] ’s compliant, High Grade Gas Service would like to make clear that after an account has been sent to our collection agency, we are instructed to discontinue communications with the debtorMr [redacted] failed to request a copy of his contract until after he was sent to collections and as a practice of good customer service we immediately sent out a copy of his contract to him when he requested itFurthermore, Mr [redacted] admits to being a customer “for almost five years”Unfortunately he signed a contract good for a five year periodMr [redacted] broke contract and was issued a $pickup charge (our standard pickup charge)This fee is not “outrageous” by any means, considering we didn’t charge any labor to set the tankMr [redacted] neglects to mention his very short temper with any and all of the office personnel that dealt with himHis offer to pay $as mentioned in his letter was much closer to a demandHe demanded that we accept this payment and waive the remainder of the fee, in which the customer service representative simply responded, “I cannot authorize that.” The $that Mr [redacted] paid was applied to his account which was sent to collections several months and statements later, at which time an additional $collection fee was charged to his account which is also in the signed contract Sent on: 2/24/5:08:PM