HYLA North America, LLC.

We are not the seller of this vacuum, we are a nationalwholesalerAs such, we resent the fact that the Revdex.com has attributed this complaint to us, as they are well aware of that factWe sell vacuum cleaners to independent distributors, we never sell them directly to customersThis customer needs to contact the company that actually sold him the vacuumHis contract should have the contact information for said distributorIf he is unable to contact them, via the information on the contract, we would gladly help him get in touch with them.?

Dear [redacted] , Thank you for allowing Pro-Aqua North America an opportunity to address [redacted] ’s concerns regarding the Pro-Aqua/Vivenso Cleaning system she purchasedIn this situation, I will contact the employee mentioned, to see if there is a way to follow up with the customer directly to address their concernsIf there is a solution that Ms [redacted] would like, it would be best for that to be made clear so that we can try to reach an agreeable situation If you have any questions, please contact me directly at [redacted] @ [redacted] .com Thank you Sincerely, Maria P [redacted] Customer Relations Specialist Pro-Aqua North America

Dear Ms [redacted] : Thank you for allowing Pro-Aqua North America an opportunity to address [redacted] ***’s concerns regarding the Pro-Aqua Cleaning system she purchased from [redacted] , an authorized, independent distributorship of Pro-Aqua products located at in Washington The Company manufactures high quality cleaning systems, which it sells to independently owned and operated businesses or “distributorships.” These distributorships then sell the cleaning systems to consumer end-users via in-home demonstrations As such, the Company’s relationship with the distributorships is that of vendor/vendee Despite this vendor/vendee relationship, the Company takes complaints seriouslyWhile returns and refunds must be made directly through the distributor and not us, we do have a service technician on our end that would be able to help out Ms [redacted] with full repairs of her machine If Ms [redacted] is agreeable to this, we can get her in contact with our service technician in order to resolve this issue If you have any questions, please contact me directly at [redacted] @ [redacted] .com Thank you Sincerely, [redacted] Customer Relations Specialist Pro-Aqua North America

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com has been corresponding with the consumer [redacted] She has not heard from anyone regarding her complaintPlease provide an update

Dear Ms [redacted] : Thank you for allowing Pro-Aqua North America an opportunity to address [redacted] concerns regarding the Vivenso Cleaning system she purchased from an authorized, independent distributorship of Pro-Aqua productsMs [redacted] contract is with the independent distributorship, Pure Air in Oneida, NY The Company manufactures high quality cleaning systems, which it sells to independently owned and operated businesses or “distributorships.” These distributorships then sell the cleaning systems to consumer end-users via in-home demonstrations As such, the Company’s relationship with the distributorships is that of vendor/vendee Despite this vendor/vendee relationship, the Company takes complaints seriouslyMs [redacted] complaint will be taken to the distributor that originally sold her the vacuum so that they can be alerted to the issue.If you have any questions, please contact me directly [email protected] Thank you Sincerely, Nora J [redacted] Customer Relations Specialist Pro-Aqua North America

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will be trying to get in contact with pro aquawe have cleaned the hose and it is still not working
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will be trying to get in contact with pro aquawe have cleaned the hose and it is still not working
Regards,
*** ***

Revdex.com spoke to Michael at business and the following was relayed: If the customer wants to attempt to pursue a warranty, the manufacturer is germany based and their website is pro-aqua.deIt sounds like there is an object caught somewhere along the unit and the best service guy to call for that unit would be *** who operates *** *** *** of Syracuse, ###-###-####

As a wholesaler, with no direct sales to customers, we want to express our sympathy for the experience the customer had with an independent distributorWe understand the situation and have reached out to the office in question to fix it and be sure no similar situations occur in the future

We are not the seller of this vacuum, we are a nationalwholesalerAs such, we resent the fact that the Revdex.com has attributed this complaint to us, as they are well aware of that factWe sell vacuum cleaners to independent distributors, we never sell them directly to customersThis
customer needs to contact the company that actually sold him the vacuumHis contract should have the contact information for said distributorIf he is unable to contact them, via the information on the contract, we would gladly help him get in touch with them

As a wholesaler, with no direct sales to customers, we want to express our sympathy for the experience the customer had with an independent distributorWe understand the situation and have reached out to the office in question to fix it and be sure no similar situations occur in the future

Dear Ms***:
Thank you for allowing
Pro-Aqua North America an
opportunity to address *** *** concerns regarding the Vivenso Cleaning
system she purchased from an authorized, independent distributorship of
Pro-Aqua productsMs*** contract is with the independent distributorship, Pure Air in Oneida, NY.
The Company manufactures high quality cleaning
systems, which it sells to independently owned and operated businesses or
“distributorships.” These distributorships then sell the cleaning systems
to consumer end-users via in-home demonstrations As such, the Company’s
relationship with the distributorships is that of vendor/vendee.
Despite this vendor/vendee relationship, the
Company takes complaints seriouslyMs*** complaint will be taken to the
distributor that originally sold her the vacuum so that they can be alerted to
the issue.If you have any questions, please contact me
directly [email protected]
Thank you
Sincerely,
Nora J***
*** ***
Customer Relations Specialist
Pro-Aqua North America

Revdex.com spoke to Michael at business and the following was relayed: If the customer wants to attempt to pursue a warranty, the manufacturer is germany based and their website is pro-aqua.deIt sounds like there is an object caught somewhere along the unit and the best service guy to call for that unit would be *** who operates *** *** *** of Syracuse, ###-###-####

We are not the seller of this vacuum, we are a nationalwholesalerAs such, we resent the fact that the Revdex.com has attributed this complaint to us, as they are well aware of that factWe sell vacuum cleaners to independent distributors, we never sell them directly to customersThis
customer needs to contact the company that actually sold him the vacuumHis contract should have the contact information for said distributorIf he is unable to contact them, via the information on the contract, we would gladly help him get in touch with them.?

Dear Ms. [redacted]:
Thank you for allowing...

Pro-Aqua North America an
opportunity to address [redacted] concerns regarding the Vivenso Cleaning
system she purchased from an authorized, independent distributorship of
Pro-Aqua products. Ms. [redacted] contract is with the independent distributorship, Pure Air in Oneida, NY.                            
The Company manufactures high quality cleaning
systems, which it sells to independently owned and operated businesses or
“distributorships.”  These distributorships then sell the cleaning systems
to consumer end-users via in-home demonstrations.  As such, the Company’s
relationship with the distributorships is that of vendor/vendee. 
Despite this vendor/vendee relationship, the
Company takes complaints seriously. Ms. [redacted] complaint will be taken to the
distributor that originally sold her the vacuum so that they can be alerted to
the issue.If you have any questions, please contact me
directly [email protected].
Thank you.
Sincerely,
 Nora J[redacted]
Customer Relations Specialist
Pro-Aqua North America

Dear Ms. [redacted],Thank you for bringing this to my attention. Jennifer has been trying to communicate with Ms. [redacted] regarding her banking information, and they have been trying to resolve the issue. I will communicate to Jennifer that Ms. [redacted] still feels that her issue is not resolved, however, as I understand it, correct banking information was not provided by Ms. [redacted] when she initially signed her contract to purchase her machine. I also understood this issue to have been closed through the Revdex.com and the matter as resolved, but if there is an additional reason why it may have remained open or was re-opened, I would appreciate any information that can be provided that we may not have at our disposal. Thank you,Maria P[redacted]----------Pro-Aqua North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com has been corresponding with the consumer [redacted]. She has not heard from anyone regarding her complaint. Please provide an update.

Dear Ms. [redacted]:
 
Thank you for...

allowing Pro-Aqua North America an
opportunity to address [redacted]’s concerns
regarding the Pro-Aqua Cleaning system she purchased from [redacted], an authorized, independent distributorship of Pro-Aqua products
located at in Washington.
             
             
The Company manufactures high quality cleaning
systems, which it sells to independently owned and operated businesses or
“distributorships.”  These distributorships then sell the cleaning systems
to consumer end-users via in-home demonstrations.  As such, the Company’s
relationship with the distributorships is that of vendor/vendee.
 
Despite this vendor/vendee relationship, the
Company takes complaints seriously. While returns and refunds must be made directly through the distributor and not us, we do have a service technician on our end that would be able to help out Ms. [redacted] with full repairs of her machine.
 
If Ms. [redacted] is agreeable to this, we can get her in contact with our service technician in order to resolve this issue.
 
If you have any questions, please contact me
directly at [redacted].com.
 
Thank you.
 
Sincerely,
 
[redacted]
[redacted]
Customer Relations Specialist
Pro-Aqua North America

Dear [redacted],
Thank you for allowing Pro-Aqua North America an
opportunity to address [redacted]’s concerns
regarding the Pro-Aqua/Vivenso Cleaning system she purchased. In...

this situation, I will contact the employee mentioned, to see if there is a way to follow up with the customer directly to address their concerns. If there is a solution that Ms. [redacted] would like, it would be best for that to be made clear so that we can try to reach an agreeable situation. 
 
If you have any questions, please contact me
directly at [redacted].com.
 
Thank you.
 
Sincerely,
 
 Maria P[redacted]
Customer Relations Specialist
Pro-Aqua North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If they  follow through and repair it like they state or give me a new one. 
Regards,
[redacted]