The initial complaint was received on 12/7/2015. A formal letter responding to each concern they voiced was sent to the patient on 12/21/2015, though declining the request to waive the balance on the account. Mr [redacted] called again on 1/4/2016, 1/26/2016, and 5/3/2016. The Executive Director of Hyland spoke with Mr [redacted] in May and again on 6/15/2016. We are sorry they remain dissatisfied, however, apologies and thorough explanations have been provided, addressing their concerns. Services were provided and the balance on this account is the co-insurance determined by their insurance provider.
The initial complaint was received on 12/7/2015. A formal letter responding to each concern they voiced was sent to the patient on 12/21/2015, though declining the request to waive the balance on the account. Mr*** called again on 1/4/2016, 1/26/2016, and 5/3/2016. The Executive
Director of Hyland spoke with Mr*** in May and again on 6/15/2016. We are sorry they remain dissatisfied, however, apologies and thorough explanations have been provided, addressing their concerns. Services were provided and the balance on this account is the co-insurance determined by their insurance provider.
The initial complaint was received on 12/7/2015. A formal letter responding to each concern they voiced was sent to the patient on 12/21/2015, though declining the request to waive the balance on the account. Mr. [redacted] called again on 1/4/2016, 1/26/2016, and 5/3/2016. The Executive...
Director of Hyland spoke with Mr. [redacted] in May 2016 and again on 6/15/2016. We are sorry they remain dissatisfied, however, apologies and thorough explanations have been provided, addressing their concerns. Services were provided and the balance on this account is the co-insurance determined by their insurance provider.
The initial complaint was received on 12/7/2015. A formal letter responding to each concern they voiced was sent to the patient on 12/21/2015, though declining the request to waive the balance on the account. Mr [redacted] called again on 1/4/2016, 1/26/2016, and 5/3/2016. The Executive Director of Hyland spoke with Mr [redacted] in May and again on 6/15/2016. We are sorry they remain dissatisfied, however, apologies and thorough explanations have been provided, addressing their concerns. Services were provided and the balance on this account is the co-insurance determined by their insurance provider.
The initial complaint was received on 12/7/2015. A formal letter responding to each concern they voiced was sent to the patient on 12/21/2015, though declining the request to waive the balance on the account. Mr*** called again on 1/4/2016, 1/26/2016, and 5/3/2016. The Executive
Director of Hyland spoke with Mr*** in May and again on 6/15/2016. We are sorry they remain dissatisfied, however, apologies and thorough explanations have been provided, addressing their concerns. Services were provided and the balance on this account is the co-insurance determined by their insurance provider.
The initial complaint was received on 12/7/2015. A formal letter responding to each concern they voiced was sent to the patient on 12/21/2015, though declining the request to waive the balance on the account. Mr. [redacted] called again on 1/4/2016, 1/26/2016, and 5/3/2016. The Executive...
Director of Hyland spoke with Mr. [redacted] in May 2016 and again on 6/15/2016. We are sorry they remain dissatisfied, however, apologies and thorough explanations have been provided, addressing their concerns. Services were provided and the balance on this account is the co-insurance determined by their insurance provider.