After making an online ring purchase, both the customer & his fiancé contacted us separately to request a refund for the rings they purchased because they did not fitThey were both informed by different employees that we do not offer refunds at this time; however, we would issue a store credit for future use on stock items or custom items, or exchange the rings for a different size or item within days of purchase when returned in new conditionAs part of the online checkout process, we require that our customers agree to our Terms & Conditions prior to completing their online transactionIn this document we outline our Exchange & Return policy, stating that we do not offer refundsThis document also contains a section that explains the need for customers to order a larger ring size for ring bands that are 3/8” wide or wider to compensate for the width of the bandInformation on our Exchange & Return Policy, as well as helpful tips on ordering the correct ring size, are located at the following locations on our website: http://hyosilver.com/terms-and-conditions/ http://hyosilver.com/customer-satisfaction-policy/ http://hyosilver.com/shipping-information/ http://hyosilver.com/faq/ We will gladly issue the customer a store credit for future use on stock or custom items, or exchange the rings for the customer
Complaint: ***
I am rejecting this response because:The failure to provide the correct sized wedding bands in a timely fashion for the wedding ceremony.I need the name and address of the registered agent that can receive service.
Regards,
*** ***
After making an online ring purchase, both the customer & his fiancé contacted us separately to request a refund for the rings they purchased because they did not fit. They were both informed by different employees that we do not offer refunds at this time; however, we would issue a store credit...
for future use on stock items or custom items, or exchange the rings for a different size or item within 30 days of purchase when returned in new condition. As part of the online checkout process, we require that our customers agree to our Terms & Conditions prior to completing their online transaction. In this document we outline our Exchange & Return policy, stating that we do not offer refunds. This document also contains a section that explains the need for customers to order a larger ring size for ring bands that are 3/8” wide or wider to compensate for the width of the band. Information on our Exchange & Return Policy, as well as helpful tips on ordering the correct ring size, are located at the following locations on our website: 1. http://hyosilver.com/terms-and-conditions/ 2. http://hyosilver.com/customer-satisfaction-policy/ 3. http://hyosilver.com/shipping-information/ 4. http://hyosilver.com/faq/ We will gladly issue the customer a store credit for future use on stock or custom items, or exchange the rings for the customer.
After making an online ring purchase, both the customer & his fiancé contacted us separately to request a refund for the rings they purchased because they did not fitThey were both informed by different employees that we do not offer refunds at this time; however, we would issue a store credit for future use on stock items or custom items, or exchange the rings for a different size or item within days of purchase when returned in new conditionAs part of the online checkout process, we require that our customers agree to our Terms & Conditions prior to completing their online transactionIn this document we outline our Exchange & Return policy, stating that we do not offer refundsThis document also contains a section that explains the need for customers to order a larger ring size for ring bands that are 3/8” wide or wider to compensate for the width of the bandInformation on our Exchange & Return Policy, as well as helpful tips on ordering the correct ring size, are located at the following locations on our website: http://hyosilver.com/terms-and-conditions/ http://hyosilver.com/customer-satisfaction-policy/ http://hyosilver.com/shipping-information/ http://hyosilver.com/faq/ We will gladly issue the customer a store credit for future use on stock or custom items, or exchange the rings for the customer
Complaint: ***
I am rejecting this response because:The failure to provide the correct sized wedding bands in a timely fashion for the wedding ceremony.I need the name and address of the registered agent that can receive service.
Regards,
*** ***
After making an online ring purchase, both the customer & his fiancé contacted us separately to request a refund for the rings they purchased because they did not fit. They were both informed by different employees that we do not offer refunds at this time; however, we would issue a store credit...
for future use on stock items or custom items, or exchange the rings for a different size or item within 30 days of purchase when returned in new condition. As part of the online checkout process, we require that our customers agree to our Terms & Conditions prior to completing their online transaction. In this document we outline our Exchange & Return policy, stating that we do not offer refunds. This document also contains a section that explains the need for customers to order a larger ring size for ring bands that are 3/8” wide or wider to compensate for the width of the band. Information on our Exchange & Return Policy, as well as helpful tips on ordering the correct ring size, are located at the following locations on our website: 1. http://hyosilver.com/terms-and-conditions/ 2. http://hyosilver.com/customer-satisfaction-policy/ 3. http://hyosilver.com/shipping-information/ 4. http://hyosilver.com/faq/ We will gladly issue the customer a store credit for future use on stock or custom items, or exchange the rings for the customer.