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Hyoco Distribution

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Hyoco Distribution Reviews (1)

Hyoco Distribution Inc. (Hyoco) is a manufacturer of LED Digital Signage, and sells products through reseller, dealers and distributors. The resellers, dealers and distributors will add their value by providing the installation and local services to the end customers, and in this specific... case [redacted] Inn as the end user. After receiving the notification from RevDex.com, we have conducted a detailed research on this case and found that the accusation to Hyoco is without base and believe that it is a misunderstanding for the following reasons. As Hyoco sells our LED Digital Signage to resellers, dealers and distributors as finished products with warranty to these resellers, dealers and distributors, and technical services through telephone supportIt is the resellers, dealers and distributors that resell the products to the end customers and providing the installations and local services. In most cases, Hyoco does not even have the knowledge of who an end customer isIn this case, determined by IT Contractor hired by the [redacted] Inn, and through the assistance of Hyoco technical staff, that the loss of communication between the end user’s computer and the sign was caused by a mistake of the Installer, who was not hired by Hyoco, nor has any relationship or dealings with Hyoco apart from the communications with Hyoco technical staff during troubleshooting of this said SignAs of the advertisement claim, which is also false, that there is a need of a Default Image for the following reasons:For diagnostic purpose and to demonstrate that the Sign is operating properly by itself, a Default Image has to be displayed on the SignIn order to avoid the infringement of copyright, it is a common practice a sign manufacturer will use a copyright safe image that often is their own logoBefore a Sign is in proper and desired operation, an end user will always have the choice of turning the Sign to Off when it is not in troubleshoot and so avoiding the displaying of the manufacturer logoIf requested, Hyoco is more than happy to help installing user provided image as the Default Image. In this case, even when the communications to the Sign is established, the technical staff of Hyoco still helped in changing the Default Image to one specified by [redacted] Inn This displaying of Hyoco Logo serves no advertisement purpose nor value to Hyoco for the following reasonsHyoco sells Signs as products through dealers/resellers and distributors, and not to the end usersHyoco does not enlist multiple dealers/resellers and distributors within a given regionWhoever sold this Sign is already reselling Hyoco Sign and therefore a Hyoco customer There are five (5) parties involved in this case Hyoco, the manufacturer of the said sign as product, warranty on the combined hardware and software of the Sign to the dealer as well as technical support via phone service [redacted] the Dealer [redacted] & Light, the Installer [redacted] Inn, the end user of the Sign***, the IT Contractor Apart from Image National who is a reseller/dealer of Hyoco, the rest have no direct business relationship whatsoever to Hyoco. On Wednesday, November 4th a more detailed email has been sent to Unity of [redacted] Inn by the CEO of Hyoco, and requested a conference call with Unity of Day Inn with the CEO and VP of Technical Services of Hyoco. We are still waiting for a response from [redacted] Inn.

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