Hyper-Formance

Sunday, June 28, 2015Revdex.comN12th StPhoenix, AZ85014RE: Revdex.com Complaint #: [redacted] , Hyper-Formance Invoice No[redacted] dated [redacted] · Dear Dispute Resolution Consultant,We received your Revdex.comletter dated June on Friday, June 26, Regarding the customer's complaint regarding a request for a refund of $on a bicycle part, here is our reply:Hyper-Formance has been in business since (years), without a single complaint with the Revdex.com until now The customer placed his order through our online website on Sunday, June 14, and we mailed his order by Priority Mail to him the following business day, Monday, June with all the parts that we could supply.When the customer contacted us by phone after receiving his order, he wanted us to refund him $for a stopper bolt and nut The line item listing for the "Krate front Atom brake stopper bolt and nur on our website ( [redacted] ) clearly says $for a stopper nut and bolt That is the current price for the items the customer receivedWe no longer have the nut with a "V' stamping, so he was sent a stopper bolt with a nut without the "V" stamping on the nut for the current price of$ The customer told us he was unhappy that the nut did not have a "V' stamping identifier on the nut and he was asked to return the stopper bolt and nut to us for a complete refund of $(the totalamount he originally paid for the stopper bolt and nut as listed on his Invoice #***) That offer still stands; we would be happy to issue a refund to the customer for $to the credit card we have on file for him if he returns the stopper bolt and nut to us At the time of his phone call, the customer indicated that he did not want to return the stopper bolt and nut to us.The reason an $refund the customer requested is not reasonable is that the stopper bolt cost us more than that for us to purchase it wholesaleWe supply the finest reproduction [redacted] bicycle parts that are available If we allowed our customers to set the price on how much they wanted to pay for a part or to be refunded, and that price is less than what we paid for it, we would soon be out of business.The phone call the customer made to us on June requesting a refund was further complicated due to the fact (and the customer was also told this when he called) that my husband had a stroke on June (and had been in the hospital until the night of June 13th) It was extremely difficult for my husband to speak to the customer at that time due to the stroke.We asked the customer's understanding as it says on our website homepage, "parts have limited availability" and prices do go up over time The customer says in his complaint to you that we have two similar items for sale but that is not correct as we can no longer acquire the stopper nut with a "V' stampingThe second listing he believed is similar that he is referring to is actually for the line item clearly marked "Shock Pivot Nuts (only) $pair." When the words say "only" we mean only the Shock Pivot Nuts are priced at $pair and not the Krate front Atom brake stopper bolt and nut with a "V" stamping pictured with the shock pivot nuts Since the customer filing this complaint found this confusing we have updated the wording on the picture to make it more clear The wording for pricing of each item remains the same.There are many parts that we can no longer sell as they are no longer producedIn fact we list a whole page of them: [redacted] Those parts are also not available for sale either as stated at the top of the page but the pictures are there to be used for reference only by bicycle collectors, who find that information helpful.We at Hyper-Formance are dedicated to serving our customers and we maintain a high standard of business practices As stated previously, we will issue the customer of Complaint # [redacted] a refund of$if he wants to return the part to us Otherwise, we kindly request that this person make any future [redacted] bicycle part purchases elsewhereSincerely, [redacted] for [redacted] , OwnerEncInvoice #***copy to: Mr [redacted] , [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached is email correspondence with the vendor. As you can see the facts are not straight as there never was a phone call and I was never confused as to what I was buying.If anyone would go to the site when I did and see similar parts in a picture, one being $and the other being $16 And then from a description ordered the part listed for $16...wouldn't you think you would be getting the part that was listed for $? I did not...I received the $part I am not dictating what you should sell your parts forI am only going off of what you have them listed for. It's not rocket science ! Clean up your web site and clearly identify what is being purchased...and keep the facts straightRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached is email correspondence with the vendor. As you can see the facts are not straight as there never was a phone call and I was never confused as to what I was buying.If anyone would go to the site when I did and see similar parts in a picture, one being $and the other being $16 And then from a description ordered the part listed for $16...wouldn't you think you would be getting the part that was listed for $? I did not...I received the $part I am not dictating what you should sell your parts forI am only going off of what you have them listed for. It's not rocket science ! Clean up your web site and clearly identify what is being purchased...and keep the facts straight
Regards,
*** ***

Sunday, June 28, 2015Revdex.com4428 N. 12th St. Phoenix, AZ. 85014RE: Revdex.com Complaint 10 #: [redacted], Hyper-Formance Invoice No.[redacted] dated [redacted] · Dear Dispute Resolution Consultant,We received your Revdex.comletter dated June 22 on Friday, June 26, 2015. Regarding the customer's complaint...

regarding a request for a refund of $8.00 on a bicycle part, here is our reply:Hyper-Formance has been in business since 1991 (24 years), without a single complaint  with the Revdex.com until now.  The customer placed his order through our online website on Sunday, June 14, 2015 and we mailed his order by Priority Mail to him the following business day, Monday, June 15 with all the parts that we could supply.When the customer contacted us by phone after receiving his order, he wanted us to refund him $8.00 for a stopper bolt and nut.  The line item listing for the "Krate front Atom brake stopper bolt and nur on our website ([redacted] ) clearly says $16.00 for a stopper nut and bolt.  That is the current price for the items the customer received. We no longer have the nut with a "V' stamping, so he was sent a stopper bolt with a nut without the "V" stamping on the nut for the current price of$16.00.  The customer told us he was unhappy that the nut did not have a "V' stamping identifier on the nut and he was asked to return the stopper bolt and nut to us for a complete refund of $16.00 (the totalamount he originally paid for the stopper bolt and nut as listed on his Invoice #[redacted]).  That offer still stands; we would be happy to issue a refund to the customer for $16.00 to the credit card  we have on file for him if he returns the stopper bolt and nut to us.  At the time of his phone call, the customer indicated that he did not want to return the stopper bolt and nut to us.The reason an $8.00 refund the customer requested is not reasonable is that the stopper bolt cost us more than that for us to purchase it wholesale. We supply the finest reproduction [redacted] bicycle parts that are available.  If we allowed our customers to set the price on how much they wanted to pay for a part or to be refunded, and that price is less than what we paid for it, we would soon be out of business.The phone call the customer made to us on June 17 requesting a refund was further complicated  due to the fact (and the customer was also told this when he called) that my husband had a stroke on June 10 (and had been in the hospital until the night of June 13th).  It was extremely difficult for my husband to speak to the customer at that time due to the stroke.We asked the customer's understanding as it says on our website homepage, "parts have limited availability" and prices do go up over time.  The customer says in his complaint to you that we have two similar items for sale but that is not correct as we can no longer acquire the stopper nut with a "V' stamping. The second listing he believed is similar that he is referring to is actually for the line item clearly marked "Shock Pivot Nuts (only) $15.00 pair."  When the words say "only" we mean only the Shock Pivot Nuts are priced at $15 pair and not the Krate front Atom brake stopper bolt and nut with a "V" stamping pictured with the shock pivot nuts.  Since the customer filing this complaint found this confusing we have updated the wording on the picture to make it more clear.  The wording for pricing of each item remains the same.There are many parts that we can no longer sell as they are no longer produced. In fact we list a whole page of them: [redacted]   Those parts are also not available  for sale either as stated at the top of the page but the pictures are there to be used for reference only by bicycle collectors, who find that information helpful.We at Hyper-Formance are dedicated to serving our customers and we maintain a high standard of business practices.  As stated previously, we will issue the customer of Complaint #[redacted] a refund of$16.00 if he wants to return the part to us.  Otherwise, we kindly request that this person make any future[redacted] bicycle part purchases  elsewhere. Sincerely,[redacted]for [redacted], OwnerEnc. Invoice #[redacted]copy to: Mr. [redacted]

Sunday, June 28, 2015Revdex.com4428 N. 12th St. Phoenix, AZ. 85014RE: Revdex.com Complaint 10 #: [redacted], Hyper-Formance Invoice No.[redacted] dated [redacted] ·
Dear Dispute Resolution Consultant,We received your Revdex.comletter dated June 22 on Friday, June 26, 2015....

Regarding the customer's complaint regarding a request for a refund of $8.00 on a bicycle part, here is our reply:Hyper-Formance has been in business since 1991 (24 years), without a single complaint  with the Revdex.com until now.  The customer placed his order through our online website on Sunday, June 14, 2015 and we mailed his order by Priority Mail to him the following business day, Monday, June 15 with all the parts that we could supply.When the customer contacted us by phone after receiving his order, he wanted us to refund him $8.00 for a stopper bolt and nut.  The line item listing for the "Krate front Atom brake stopper bolt and nur on our website ([redacted] ) clearly says $16.00 for a stopper nut and bolt.  That is the current price for the items the customer received. We no longer have the nut with a "V' stamping, so he was sent a stopper bolt with a nut without the "V" stamping on the nut for the current price of$16.00.  The customer told us he was unhappy that the nut did not have a "V' stamping identifier on the nut and he was asked to return the stopper bolt and nut to us for a complete refund of $16.00 (the totalamount he originally paid for the stopper bolt and nut as listed on his Invoice #[redacted]).  That offer still stands; we would be happy to issue a refund to the customer for $16.00 to the credit card  we have on file for him if he returns the stopper bolt and nut to us.  At the time of his phone call, the customer indicated that he did not want to return the stopper bolt and nut to us.The reason an $8.00 refund the customer requested is not reasonable is that the stopper bolt cost us more than that for us to purchase it wholesale. We supply the finest reproduction [redacted] bicycle parts that are available.  If we allowed our customers to set the price on how much they wanted to pay for a part or to be refunded, and that price is less than what we paid for it, we would soon be out of business.The phone call the customer made to us on June 17 requesting a refund was further complicated  due to the fact (and the customer was also told this when he called) that my husband had a stroke on June 10 (and had been in the hospital until the night of June 13th).  It was extremely difficult for my husband to speak to the customer at that time due to the stroke.We asked the customer's understanding as it says on our website homepage, "parts have limited availability" and prices do go up over time.  The customer says in his complaint to you that we have two similar items for sale but that is not correct as we can no longer acquire the stopper nut with a "V' stamping. The second listing he believed is similar that he is referring to is actually for the line item clearly marked "Shock Pivot Nuts (only) $15.00 pair."  When the words say "only" we mean only the Shock Pivot Nuts are priced at $15 pair and not the Krate front Atom brake stopper bolt and nut with a "V" stamping pictured with the shock pivot nuts.  Since the customer filing this complaint found this confusing we have updated the wording on the picture to make it more clear.  The wording for pricing of each item remains the same.There are many parts that we can no longer sell as they are no longer produced. In fact we list a whole page of them: [redacted]   Those parts are also not available  for sale either as stated at the top of the page but the pictures are there to be used for reference only by bicycle collectors, who find that information helpful.We at Hyper-Formance are dedicated to serving our customers and we maintain a high standard of business practices.  As stated previously, we will issue the customer of Complaint #[redacted] a refund of$16.00 if he wants to return the part to us.  Otherwise, we kindly request that this person make any future[redacted] bicycle part purchases  elsewhere. Sincerely,[redacted]for [redacted], OwnerEnc. Invoice #[redacted]copy to: Mr. [redacted]

The customer can return the item for a cheerful refund of $16.00. See any other unhappy customers on your website? Notice I have been in business for TWENTY FOUR YEARS?? Yet, I rate a D+ from you over this one case and you lost my response?? The customer obviously wants to keep the item, so there is value in it, but the only option I leave for him is to return the item in question. Parts are hard to come by, and specifications are always subject to change. Whatever, I have a stroke I had four weeks ago to recover from, return the item for a refund, or keep it, those are the options. [redacted]

The customer can return the item for a cheerful refund of $16.00. See any other unhappy customers on your website? Notice I have been in business for TWENTY FOUR YEARS?? Yet, I rate a D+ from you over this one case and you lost my response?? The customer obviously wants to keep the item, so there is value in it, but the only option I leave for him is to return the item in question. Parts are hard to come by, and specifications are always subject to change. Whatever, I have a stroke I had four weeks ago to recover from, return the item for a refund, or keep it, those are the options. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Attached is email correspondence with the vendor. As you can see the facts are not straight as there never was a phone call and I was never confused as to what I was buying.If anyone would go to the site when I did and see 2 similar parts in a picture, one being $8 and the other being $16 And then from a description ordered the part listed for $16...wouldn't you think you would be getting the part that was listed for $16 ? I did not...I received the $8 part I am not dictating what you should sell your parts for. I am only going off of what you have them listed for. It's not rocket science ! Clean up your web site and clearly identify what is being purchased...and keep the facts straight.
Regards,

Sunday, June 28, 2015Revdex.com4428 N. 12th St. Phoenix, AZ. 85014RE: Revdex.com Complaint 10 #: [redacted], Hyper-Formance Invoice No.[redacted] dated [redacted] ·
Dear Dispute Resolution Consultant,We received your Revdex.comletter dated June 22 on Friday, June 26, 2015....

Regarding the customer's complaint regarding a request for a refund of $8.00 on a bicycle part, here is our reply:Hyper-Formance has been in business since 1991 (24 years), without a single complaint  with the Revdex.com until now.  The customer placed his order through our online website on Sunday, June 14, 2015 and we mailed his order by Priority Mail to him the following business day, Monday, June 15 with all the parts that we could supply.When the customer contacted us by phone after receiving his order, he wanted us to refund him $8.00 for a stopper bolt and nut.  The line item listing for the "Krate front Atom brake stopper bolt and nur on our website ([redacted] ) clearly says $16.00 for a stopper nut and bolt.  That is the current price for the items the customer received. We no longer have the nut with a "V' stamping, so he was sent a stopper bolt with a nut without the "V" stamping on the nut for the current price of$16.00.  The customer told us he was unhappy that the nut did not have a "V' stamping identifier on the nut and he was asked to return the stopper bolt and nut to us for a complete refund of $16.00 (the totalamount he originally paid for the stopper bolt and nut as listed on his Invoice #[redacted]).  That offer still stands; we would be happy to issue a refund to the customer for $16.00 to the credit card  we have on file for him if he returns the stopper bolt and nut to us.  At the time of his phone call, the customer indicated that he did not want to return the stopper bolt and nut to us.The reason an $8.00 refund the customer requested is not reasonable is that the stopper bolt cost us more than that for us to purchase it wholesale. We supply the finest reproduction [redacted] bicycle parts that are available.  If we allowed our customers to set the price on how much they wanted to pay for a part or to be refunded, and that price is less than what we paid for it, we would soon be out of business.The phone call the customer made to us on June 17 requesting a refund was further complicated  due to the fact (and the customer was also told this when he called) that my husband had a stroke on June 10 (and had been in the hospital until the night of June 13th).  It was extremely difficult for my husband to speak to the customer at that time due to the stroke.We asked the customer's understanding as it says on our website homepage, "parts have limited availability" and prices do go up over time.  The customer says in his complaint to you that we have two similar items for sale but that is not correct as we can no longer acquire the stopper nut with a "V' stamping. The second listing he believed is similar that he is referring to is actually for the line item clearly marked "Shock Pivot Nuts (only) $15.00 pair."  When the words say "only" we mean only the Shock Pivot Nuts are priced at $15 pair and not the Krate front Atom brake stopper bolt and nut with a "V" stamping pictured with the shock pivot nuts.  Since the customer filing this complaint found this confusing we have updated the wording on the picture to make it more clear.  The wording for pricing of each item remains the same.There are many parts that we can no longer sell as they are no longer produced. In fact we list a whole page of them: [redacted]   Those parts are also not available  for sale either as stated at the top of the page but the pictures are there to be used for reference only by bicycle collectors, who find that information helpful.We at Hyper-Formance are dedicated to serving our customers and we maintain a high standard of business practices.  As stated previously, we will issue the customer of Complaint #[redacted] a refund of$16.00 if he wants to return the part to us.  Otherwise, we kindly request that this person make any future[redacted] bicycle part purchases  elsewhere. Sincerely,[redacted]for [redacted], OwnerEnc. Invoice #[redacted]copy to: Mr. [redacted]