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Hyper Results Rating
Address: 710 Camarague Pl Apt 206, Lake Mary, Florida, United States, 32746-5165
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Address: 710 Camarague Pl Apt 206, Lake Mary, Florida, United States, 32746-5165
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Ordered The Wizard, a trading tool, from a webinar produced by thewizard.com. The purchase had a full refund guarantee within 7 days. I went through the materials, worked with the tool, and decided the product was not useful to me. I opened support ticket #XXXXXX requesting a refund. I ordered the product on XX-XX-XX and submitted the refund request on 02-04-19, within the 7 day period to request the refund.
The support ticket was acknowledged. I received an email from the owner, ***, 02-05-19, stating the request had been received and the refund was in process and would appear on my account within 24 hours.
Today is 04-17-19, I still do have the refund. I have continued the correspondence concerning the refund without any results.
Opened a new support ticket today, #XXXXXX.
I don't expect any results. I need help in getting this refund of $1999.00.
I am including the correspondence relating to this issue.
I hope you can assist me in getting the refund. Seems to me like they are ignoring me, hoping I will let the matter drop.
Thank you, ***
Correspondence on this issue follows:
Correspondence begins with XX-XX-XX Support ticket. Then it is in chronological order from the original support ticket for refund request.
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theWizard.com :: Support Ticket System
Support Center Home Open a New Ticket Check Ticket Status
Support ticket request created
***,
Thank you for contacting us.
A support ticket request #XXXXXX has been created and a representative will be getting back to you shortly if necessary.
Support Team
Still have not received the Refund requested through support ticket #XXXXXX.
'
?Including the correspondence concerning the issue, in chronological order.
Expecting this refund to be completed.
***
Ticket #XXXXXX
Ticket Status: Open
Department: Billing
Create Date: 02/04/XXXX X:XX am
Name: ***
Email: ***@aol.com
Phone:
Subject: 7 Day Refund Guarantee
02/04/XXXX X:XX am ***
Product_Or_Service: theWizard - All Markets (Yearly Access) (EVERYTHIN
Order_Number: XXXXX
Account_Number: 1 year of service
Refund I want the refund of $1999.00, as promised. I requested within the 7 day window after reviewing the product and deciding it was not useful to me. I want them to honor the 7 day money back guarantee.
From:
Date: Mon, May 20, 2019 at 10:39 AM
Subject: Complaint ID#: XXXXXXXX
To:
20May2019
The company finally made the refund. Thank you for your assistance.