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HyperGen, Inc.

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Reviews HyperGen, Inc.

HyperGen, Inc. Reviews (3)

You can't trust them, they tell you a bunch of lies, they'll try to trick you, we had awful experience! they tell you something and when it comes to final deal they completely give you a different figure! avoid them!

This company pushes leases on customers when it is not in the best financial interest of their customer. After visiting this dealer on two separate occasions while shopping for a vehicle, to reach our monthly budget we were assured that the best route to a new vehicle is through their lease program. After speaking at length with 3 different employees, they all made statements about their personal experiences with leasing to make you feel comfortable with a lease when you were originally interested in purchasing. What the sales person failed to do was inform us about the amount of additional insurance was required on the vehicle. The next day, as I was reviewing the fine print and updating my insurance policy I found out that I would be incurring $150 more in insurance premiums due to the increased insurance requirements with a lease. With this increase, it would have been long-term financially sound to purchase instead of lease. The next morning (less than 48 hours after the paperwork was signed), we contact our sales person and requested to switch our lease to a purchase agreement. After of hours of run around, they said it would not possible because they had already received funding for the lease. Leaving us with a lease we do not want when we still would have given them the business on a purchase. Bad business practices, bad company policy.
Please note, that the sales people that we worked with were all gracious when we approached them with our intent to purchase and our complaints when we could not. It is bad policy on behalf of the company to push leases which are not financially sound for the consumer and not work with customers after such a short period of time on the initial transaction.

Dishonest people!!!. I went in yesterday to look at a used 2012 VW that it was lined up to go to the auction, I was approached by Roman very nice guy but, that´s where it all stopped.
I sat down with the sales person (John R[redacted]) he was of course trying me to get on a torture 72 month loan! for a car that was advertise for $12,995 with monthly payments of $389 with 18%APR! WHAT? the car is already 5 years old, by the time I end up paying for that car it will be 28K for a 11 year old car! CRAZY!, I told them what my budget was and they refused to work with me, the sales guy had the nevers to tell me well it´s only fair for that bank to make a profit on it, I told him Of Course! but not 100%; so basically he washed his hands with the director of sales (Kyle), this guy sat down and told me the typical thing "well based on your credit blabla" I can probably get your interest rate in the TEENS! (what?13,14, 15, 16, 17, 18 or 19) that´s no hope at all he asked me if we can work something our I told him yes but has to be reasonable for a 5 year old car, then he told me No, so I walk out. They turned their back on a good client (me) that has paid off 2 cars in the past 7 years both brand new!. Does Not spot there!!. I was upset at the lack of service that I decided to email Jordan Siviglia (owner and general manger) of course I did not found his email but I found another email that correspond to Evelyn C[redacted] Executive assistant [redacted] the email was sent at 4pm enough time to check the mail until 10pm when they close, I was hoping to get a reply back today Tuesday but instead I got a call which I thought it was in response to the email that I sent but since they lack on internal communications was not about the email I sent, although she told me that if I could go in for another chance and I said yes, I walked in again talked to Roman (nice guy) and John R[redacted] whispers to him get Scott (salesman), well this guy Scott had an attitude like he was unhappy to see me like I owned him money and of course I have never meet the guy in my life, so asked what car are you looking for? I reply the 2012 VW, he said Oh! that went to the auction already !!!!! WHAT??, and he has the nerves to say is there another car I can show you? OF COURSE NOT! so he stood up said bye and walked away and left me here like I was nothing!
IIIIIIIIIIIII DO NOT DO NOT DO NOT BUY AT THIS DEALER IIIIIIIIIIIIIIIII

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